Originally Posted by pdx.challenger
Dear Mr. Marchionne,
I wish to congratulate you on your success with Fiat/Chrysler. I would like to bring to your attention the current problem that many Challenger owners are experiencing. As these relatively new models are starting to reach the 40K mile mark, it appears they're experiencing catastrophic engine failure. I don't know if Chrysler is aware of the scale of the problem or if it's being addressed. Here's an online thread regarding it:
Timing chain failure on the Dodge Challenger
I truly hope Chrysler will investigate this problem & address it soon. I sense we're only beginning to see the tip of the iceberg regarding these failures.
I appreciate your time & I look forward to hearing from you.
My name is Jill XXXX and I am the Customer Relations Supervisor at Chrysler Headquarters. Your information was forwarded to me and we would like to review it further. I will have one of our Executive Referral representatives review and get back in contact with you in 2 business days to review further. For your reference, your new case number is 2252XXXX.
Customer Relations Supervisor
Executive Referral Work Flow Manager
Chrysler Group LLC
Office: (248) XXX-XXXX
This is good news IMO. Jill XXXX treated me right with the Dent Issue. I wanted my car "documented" for future possible problems, even though I had no roof dents, but a few very minor side "waves" were present.
I told her that I wanted no repair at the present time, but if this denting issue "crops up", and all of a sudden my car has them, I wanted Chrysler to have on record that my car was looked at for this potential issue.
Within a few days I did receive notice to get a hold of my dealer, and all info was forwarded to them for documentation purposes.
Having her and her team are a good step in letting Chrysler know that there are owners with TC problems. Granted, she has a boss too, but getting this lady involved, especially at the level she's in, is a good start.
If Chrysler wasn't aware of the problem, they will be now. I guess that I should say that maybe "different"departments/levels of Chrysler may now be aware of what's going on, and how Challenger owners are feeling about this.
I'm not giving Chrysler a "pass", but they wouldn't be the first company to have some major "issues" that not all the upper management is aware of.
FWIW, I saw a really cool poster in the service writer area at my dealership. A guy standing there, Mopar parts logo in the background, with a Challenger, and it said "It's not just a car, it's your pride"
I think that pretty much sums up on how most of us feel around this forum about our Challengers.
Yes, there's some fanatics, and probably a few loonies too, but overall, we love our Challengers, and to most, it probably is our pride and joy.
That's why the "passion" and sometimes the frustration comes out in posting. If trucks, Jeeps, and everything else with 5.7MDS engines aren't having problems..................why are Challengers seeming to have this "issue".
It's a concern, and hopefully it's getting addressed properly now with Jill's involvement.