Originally Posted by Hemi09Challenger R/T
Thats funny they have had 7 engine (timing chain) failures (2 were mine) at 2 different dealerships in my area over the past 8 months. Maybe your blind to the problem or they are not reporting these accurately. I ran a car fax on my own car to see what the dealership reports it doesn't show replaced engine, its shows replaced heads or service. No sign of 2 engines replaced. Thats inaccurate. It is happening all over! It sounds like they are covering up a problem by not reporting it correctly. That's also in my lawsuit against them. Will see who prevails.
Oh by the way, I only respond to this forum and not on any others
more power to you, please win!!!!
im sorry you had mutiple failures, and I agree Chrysler should buy the car back, hell if I was the manager involve the engine would have been replace as an assembly, when you know the right people and you are a super dsa dealer those things happen very fast....
please understand some dealers have very poor warranty track record, hence they can not do anything without begging for authorization
we have recently assisted two customer with issues with Wranglers, got one a 5k trade assist and got the other bought back,
some vehicles are going to be pos, its a fact, it happens......when i was service manager in a Mercedes Benz dealer we use to call the 140 chassis the chassis from hell......110k vehicle....
I think the 2nd failure was poor workmanship or the wrong repair was performed, sometime replacing components isnt the right thing to do, sometime the assembly is the wise choice
dont know, wasnt there all speculation
however at this point, the right call to the right person, a service manager that know the right people and makes the right phone calls and the vehicle becomes a buy back, you have a new one and life is cherry again....
more times than none, the service management can influence the outcome......significantly, especially if the management team has a great relationship with the factory
in 6 years I have been here, we have replaced 4, 5.7L hemis, 3 in the same police car, Chrysler quietly told the police department involve to give the officer a non Chrysler product cause they were not going to warranty another vehicle driven by that officer, this same officer also destroyed 2 Chargers jumping the cars, he thought he was Rosco imitating Bo Duke......