This is a warning as well as a vent.
So I decided to take a cheap way out and buy a cord of eaby for my 9500ix. Didn't want to spend over 20 bucks nor research it myself.
As most people here I come from a technical background with a engineering degree. - reason for this comes later.
The cord was "ESCORT Radar 9500ix STEALTH cord" from the company
safe-N-sound1. They also have a website they sell the same things. I would warn all challenger owners to stay away from. In fact after this all happen I found out a vendor on here sells a cord!
So normally I'm real mellow about eaby and all problems and normally come to a agreement with the seller if something happens, such is life.
Well I tried to install the cord to my mirror, and we all know the back of our mirrors have a cover that snaps. I bend the leads of the wire so it can follow the factory wires out of the back of the mirror. Well I realize that the fuse was shipped detached. and was held together buy some tight heat shrink. Thus my 9500ix kept flashing on/off. I tried contacting the seller, and it was all my fault since I bent the wires in any way. They have a warranty, but refuse it since its not in the same perfect shape that it sent out. I mean really, a 20 gauge wire ....how do you not bend it ?
After a few emails of them not doing anything about it, I told them I was going to file with eaby.
the last thing I said prior to this email, was "just stand behind your product and admit that the solder could not have been done right and I wont worry about filing with eaby"
But here is the email they sent to me---real professional!
"You are being
silly.
The instructions do not tell you to bend the leads. Why didn't you ask first???
I would hope you understand that this is somewhat
common sense that it would somewhat break or disconnect from the power cord, IF you bent it like so...
You can send the other one back in with $2 for us to fix it or reconnect the leads at a 90 degree angle for you to install..."
So they 2 dollars was to fix the cord. I had to mail it back ($2.50), and then pay return shipping ($2.50) for a $9.50 cord? and thats to make a solder joint. - this email did it for me...filed with eaby.
Heres other feedback they gave their customers:
"WHAT A LIAR! the item shows delivered already. we helped you contact the USPS."
"WTF??? Not every car is exactly the same, but it should work the same idiot"
"Yeah right. You don't contact us and just leave a negative feeback? LIAR! BEWARE"
Is this how you would treat a fellow customer?
So eaby read everything and ruled in my favor and gave a refund. - but since it wasnt about the money, just wanted them to stand behind their product I'm thinking about mailing the cable back to them.
For the DIYers, its just a rj-12 phone cord with the green wire to ground and the red to 12v. IF you want a mute button, put a push button with the pos to the yellow wire and the other to ground.
I guess I forgot what the real world is like off of challengertalk....when you don't have sellers back their product! Or the amazing customer support the vendors have here!
*mods please move this where you see fit. It deals with a challenger product. With a DIY tip, and buyer experience. Dont care if it gets deleted, feel better now*
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