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Thread: Timing chain failure on the Dodge Challenger Reply to Thread
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  Topic Review (Newest First)
02-25-2015 06:09 PM
outflyin Money can make the world go around somewhere else if a company isn't careful.

I am grateful that Chrysler finally came through, but I'm still a little gun shy. I'll always be a Mopar fan though even if it has to be only nostalgic.

I think they hit it out of the park with the Hellcat. That's how to win us back!
02-25-2015 09:00 AM
usmc1811 Money is the key factor. AND Money will always be the deciding factor to doing anything.


"Money makes the world go a-round."


Like it or hate it, Money will always be that deciding factor.
02-25-2015 12:26 AM
19johned53
Quote:
Originally Posted by USRWDV8 View Post
Don't get me wrong, this put the doubt in my mind and I cannot trust the MDS at all anymore not matter how many assurances they'll give you. Fool me once...
And sure, it would've been nice if there hadn't been a need for constant pressure applied via this thread over two years before anything concrete happened.
But you know what I meant, John: corporate reached out and made itself available instead of hiding in ivory towers to let the dealerships field the anger and the questions. Me, it's the dealerships with their "the customer is always wrong" attitude that leave me with a bad taste.

I hear ya on that.
02-25-2015 12:14 AM
USRWDV8 Don't get me wrong, this put the doubt in my mind and I cannot trust the MDS at all anymore not matter how many assurances they'll give you. Fool me once...
And sure, it would've been nice if there hadn't been a need for constant pressure applied via this thread over two years before anything concrete happened.
But you know what I meant, John: corporate reached out and made itself available instead of hiding in ivory towers to let the dealerships field the anger and the questions. Me, it's the dealerships with their "the customer is always wrong" attitude that leave me with a bad taste.
02-24-2015 11:38 PM
19johned53
Quote:
Originally Posted by USRWDV8 View Post
Thanks for updating and giving us the resolution; people don't do that near enough. I also think that Chrysler, while initially slow to react, did right by its customers. I trust their management and I hope that their passion and level of care eventually trickles down. It will be key to the company's long-term survival. Every business puts out products that may have issues and it's how they correct them that's important. In my book they turned potentiallly bad publicity into good PR.

IMO, the "issue" was dealt with, but left many with a very bad taste in the mouth, concerning Chrysler.


The skillet was getting pretty hot before the "silence" was broken. In the end though, a good tensioner shoe design was finally available...........................and the "Cement truck" disappeared! LOL
02-24-2015 11:24 PM
19johned53
Quote:
Originally Posted by Sudz View Post
How would you like your Corvus prepared? fried or barbecued?

Ah, the "good old days" LOL


Thank God that's over with!
02-24-2015 10:53 PM
USRWDV8
Quote:
Originally Posted by Mr__Bond View Post
UPDATE: TIMING CHAIN FIXED
I'd like to update that Chrysler - Mopar came thru and made my challenger timing chain issues whole. I originated this thread and was reading thru other reviews on new challengers out there and saw how big this timing chain issue has gotten. I hope people don't get discouraged and second guess this beauty because my car is great now![...]
So yes although a true pain in the butt Chrysler stepped up with top notch customer service and constantly checked up. I work in the auto plants around Detroit and its good to know someone on top cares. Chrysler being a big company could have ignored me so there is something to be said for that. I even bought another 2014 challenger with a few more upgrades. Still the baddest looking car on the road where I'm from.
Thanks for updating and giving us the resolution; people don't do that near enough. I also think that Chrysler, while initially slow to react, did right by its customers. I trust their management and I hope that their passion and level of care eventually trickles down. It will be key to the company's long-term survival. Every business puts out products that may have issues and it's how they correct them that's important. In my book they turned potentiallly bad publicity into good PR.
02-24-2015 09:51 PM
Sudz
Quote:
Originally Posted by stevewhiteparts View Post
never seen one, the 5.7L Hemi in the Challenger is basically the same one in the Ram, again never seen one break ever!!!!!
Quote:
Originally Posted by stevewhiteparts View Post
if they were breaking, we would see them!!!!

one incident doesnt make it a common failure
Quote:
Originally Posted by stevewhiteparts View Post
we sell 240/250 units a month, service 80 to 110 vehicles a day.........does it happen, im sure it does, anything can happen, but dont start a stampede because one coughed....
How would you like your Corvus prepared? fried or barbecued?
02-24-2015 08:23 PM
Mr__Bond
Update: Timing chain fixed

UPDATE: TIMING CHAIN FIXED
I'd like to update that Chrysler - Mopar came thru and made my challenger timing chain issues whole. I originated this thread and was reading thru other reviews on new challengers out there and saw how big this timing chain issue has gotten. I hope people don't get discouraged and second guess this beauty because my car is great now!
It showed that taken to the right people problems get solved. Also its worth mentioning that this website and forum helped pull me out of dire straights folks by people who just generally love cars.
First I think if the situation would have been addressed in the beginning when I first broke my Timing Chain the experience wouldn't have been as terrifying and surreal. I took it to the same dealer twice after my timing chain broke, then had the engine replaced by Mopar. So if that dealer would have put the necessary work into exploring the total extent of the damage the same conclusion would have been drawn, it needed a new engine. I emailed there VP on chance; just to express some discontent and frustration over the ongoing problem on top of dealing with a dealer that is telling me nothing is wrong.
To my amazement the next day I got a call from the "MOPAR VP - secretary" she gave me instructions on where and when to drop it off the next day and reassured me everything will be overseen by her and Petrio the vice president of Mopar. Apparently they had a team of engineers dismantle and go thru it and within 8 hours I got a call informing me that a new engine will be put in it because the other is beyond repair. That was reassuring.
I was informed it typically takes about two weeks for all components to come in for final assembly. To my amazement again I got a call 4 days later to let me know my car will be ready the following day. When I got it back it was like new and It ran great.
So yes although a true pain in the butt Chrysler stepped up with top notch customer service and constantly checked up. I work in the auto plants around Detroit and its good to know someone on top cares. Chrysler being a big company could have ignored me so there is something to be said for that. I even bought another 2014 challenger with a few more upgrades. Still the baddest looking car on the road where I'm from.
12-18-2014 10:55 AM
KevinE Yes mine is a automatic. Since they did the work and changed the oil it hasn't done it again.
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