Greetings Everyone, I recently saw a thread here on the A8 Shifter Handle as to the proper operation. Some of us experience having to depress the trigger to downshift in manual mode. I do on my 16 Challenger Scat. Others do not. In that thread Hurst went back and forth and then formally announced : You should NOT have to depress the Trigger to downshift in manual mode. Hurst stated that since the factory trannie has an electronic lockout, a manual one is not needed. Hurst provided a # to call if we are having this issue. I saw this 2 weeks ago and I called that #.
I called and spoke to Customer Service Rep "Ignacio" who was very helpful and was aware of the problem. Ignacio stated for me to send my shifter in and they would repair my handle. I stated "no way" and was informed that I would have to purchase another one, and when I sent the old on back in I would receive a refund. I was told this is because of so many people "ripping them off" by not returning the old handles. I can believe that , so I threw another one on my CC. A few days later...the new one arrived. This is where the fun begins:
After installing the new one.....I had EXACTLY THE SAME PROBLEM! I called back and then spoke with customer service agent "Ronnie". After bringing Ronnie up to speed, he informed me that is the way the Shifter handle is SUPPOSED to work!!! I was startled to say the least! Ronnie stated that a mechanical lockout was a "good thing" and that it was correct....and there was NO PROBLEM! I then informed Ronnie of the post by Hurst here on this forum. Ronnie stated it was the "IT Dept" that post on the Internet and their office was down the hall from him and he knew who they were. Then a long silence......... (Ronnie was done)
So....I asked Ronnie if he was speaking OFFICIALLY for Hurst and Ronnie replied "Yes....I work here". I then asked Ronnie to PLEASE check further into this and he stated that he would and would call me back in a day or two. (I never heard back from Ronnie)
The next day I called back and reached Ignacio again and he did some field work for me. He asked that I give him a week to talk to everyone and he would call me back. To his credit, Ignacio called me back several times. Ignacio stated that the R&D dept was doing some testing, and promised me a fix in short order. Sure enough, I received a new "lower trigger" that must be installed into the handle. I have attached pictures of the instructions from the trigger kit.
I got the new lower trigger installed today, and it is MUCH improved action and flawless upshifts and downshifts. There is about 1/2 the trigger travel there was before. It is easier to operate than before. You do NOT have to remove the handle to repair.....just remove the drivers side plate and install.
SUMMARY: I am disappointed that Hurst's Customer Service agents are NOT on the same page. I am disappointed that I had to pay over 200 bucks for ANOTHER handle just to get service! I am Disappointed that I had to repair the handle myself after paying a PREMIUM price for their product. However....I do love the handle so I decided it was worth it to keep it and "suffer through". Thank you Ignacio for your dedication and doing the best you could to make me happy. I know you were limited by management. I will be sending my old handle back this week for refund. If there are any more problems, I will update this post immediately.
I hope this helps this Forum in search of the final answer for the proper operation. A mechanical lockout on top of an electrical lockout is NOT needed.
Have a great day..........Gene T