Challenger SXT void warranty transmission - Dodge Challenger Forum: Challenger & SRT8 Forums
General Challenger Discussion This section contains general discussion about the Dodge Challenger. If it does not fit into a more specific area, it probably belongs in here. (Dodge Challenger General Discussion)

Reply
 
LinkBack Thread Tools Display Modes
post #1 of 52 (permalink) Old 06-30-2019, 01:50 AM Thread Starter
Junior Member
 
Kaique Brunno's Avatar
 
Join Date: Jun 2019
Posts: 17
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 0 reviews
(Thread Starter)
Hi
so I had a problem with my challenger last Sunday, I was stopped at the red light and as soon as I press the gas pedal the car made a noise and I did not want to accelerate, I put it in the park and it did not stop, so I thought it was a transmission problem, I called the road assistance from dodge and they towed to a nearest dodge dealer in NY, the dodge mechanic called me on Monday saying they would look at the car and if it was not covered by the warranty I would have to pay $ 130 for the diagnostic, I waited for them to call back and never called, today after 1 week I went to the dealer, one of the attendants said they did not look at the car yet and then called the mechanic and he came without giving any attention to me and said only that my car is not covered by the warranty because my car is modified it has aftermarket rims, coilovers and exhaust, he came with a folder of my car with alot papers inside so I said can I see the information and he took the folder from me and said that I could not see and will give me a copy, he only handed me a paper saying it was 5,136 to change the transmission and erased with highlighter somethings on paper as part numbers. My car has 58,400 miles and my warranty ends up at 60,000 miles. I just want to know if somebody had any problem with warranty here because of aftermarket parts.I called the dodge later and they said that my car is still warranty and they will call them on monday, the mechanic did not even show me the car diagnosis, saying that what I got from the aftermarket caused the problem. One more thing, I want to know how a aftermarket exhaust damage my transmission and not my engine.

Last edited by Kaique Brunno; 06-30-2019 at 02:04 AM.
Kaique Brunno is offline  
Sponsored Links
Advertisement
 
post #2 of 52 (permalink) Old 06-30-2019, 04:08 AM
Senior Member
 
Solidman's Avatar
 
Join Date: Jul 2017
Location: North Florida
Posts: 219
Thanks: 15
Thanked 72 Times in 48 Posts
Garage
Feedback Score: 0 reviews
Quote:
Originally Posted by Kaique Brunno View Post
Hi
so I had a problem with my challenger last Sunday, I was stopped at the red light and as soon as I press the gas pedal the car made a noise and I did not want to accelerate, I put it in the park and it did not stop, so I thought it was a transmission problem, I called the road assistance from dodge and they towed to a nearest dodge dealer in NY, the dodge mechanic called me on Monday saying they would look at the car and if it was not covered by the warranty I would have to pay $ 130 for the diagnostic, I waited for them to call back and never called, today after 1 week I went to the dealer, one of the attendants said they did not look at the car yet and then called the mechanic and he came without giving any attention to me and said only that my car is not covered by the warranty because my car is modified it has aftermarket rims, coilovers and exhaust, he came with a folder of my car with alot papers inside so I said can I see the information and he took the folder from me and said that I could not see and will give me a copy, he only handed me a paper saying it was 5,136 to change the transmission and erased with highlighter somethings on paper as part numbers. My car has 58,400 miles and my warranty ends up at 60,000 miles. I just want to know if somebody had any problem with warranty here because of aftermarket parts.I called the dodge later and they said that my car is still warranty and they will call them on monday, the mechanic did not even show me the car diagnosis, saying that what I got from the aftermarket caused the problem. One more thing, I want to know how a aftermarket exhaust damage my transmission and not my engine.
Just because one Tech pronounces your aftermarket parts the culprit does not mean it's over. They have to PROVE your aftermarket parts caused the failure. Aftermarket parts are not banned. From the treatment you have received so far from this Dealership.....I would tow mine to another just on principle. There is a HUGE difference between Dealerships and level of service. Sounds like you got a bad one. Hopefully Dodge will have your back. Keep us posted and good luck....

https://www.sema.org/sema-enews/2011...ermarket-parts

In a Consumer Alert issued by the Federal Trade Commission (FTC), the agency confirmed that “The Magnuson-Moss Warranty Act makes it illegal for companies to void your warranty or deny coverage under the warranty simply because you used an aftermarket part.” The alert outlines key provisions in the law that provides protections to car owners. As defined by the FTC, an “aftermarket' part is a part made by a company other than the vehicle manufacturer or the original equipment manufacturer.”
Solidman is offline  
post #3 of 52 (permalink) Old 06-30-2019, 05:23 AM Thread Starter
Junior Member
 
Kaique Brunno's Avatar
 
Join Date: Jun 2019
Posts: 17
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 0 reviews
(Thread Starter)
Quote:
Originally Posted by Solidman View Post

Just because one Tech pronounces your aftermarket parts the culprit does not mean it's over. They have to PROVE your aftermarket parts caused the failure. Aftermarket parts are not banned. From the treatment you have received so far from this Dealership.....I would tow mine to another just on principle. There is a HUGE difference between Dealerships and level of service. Sounds like you got a bad one. Hopefully Dodge will have your back. Keep us posted and good luck....

https://www.sema.org/sema-enews/2011...ermarket-parts

In a Consumer Alert issued by the Federal Trade Commission (FTC), the agency confirmed that “The Magnuson-Moss Warranty Act makes it illegal for companies to void your warranty or deny coverage under the warranty simply because you used an aftermarket part.” The alert outlines key provisions in the law that provides protections to car owners. As defined by the FTC, an “aftermarket' part is a part made by a company other than the vehicle manufacturer or the original equipment manufacturer.”
that's what I said to the woman from dodge on the phone later, I do not trust this dealer anymore and even if they told me the warranty cover, I want my car away from there, I even signed triple A to bring the car to my city ​​in CT tomorrow.
Kaique Brunno is offline  
Sponsored Links
Advertisement
 
post #4 of 52 (permalink) Old 06-30-2019, 05:37 AM
Member
 
capevettes's Avatar
 
Join Date: Feb 2019
Location: Cape Cod, Mass.
Posts: 82
Thanks: 38
Thanked 20 Times in 17 Posts
Garage
Feedback Score: 0 reviews
After your car sits there for one week, they don't even have the common courtesy to call with a diagnosis??? Those minor mods would have no causal connection to a transmission problem. Get it out of there and go to a dealership that someone in your area can recommend as providing superior customer service.



Good luck and keep us posted. Hopefully Dodge steps up to the plate and stands behind it's warranty.
capevettes is offline  
post #5 of 52 (permalink) Old 06-30-2019, 06:37 AM Thread Starter
Junior Member
 
Kaique Brunno's Avatar
 
Join Date: Jun 2019
Posts: 17
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 0 reviews
(Thread Starter)
Quote:
Originally Posted by capevettes View Post
After your car sits there for one week, they don't even have the common courtesy to call with a diagnosis??? Those minor mods would have no causal connection to a transmission problem. Get it out of there and go to a dealership that someone in your area can recommend as providing superior customer service.



Good luck and keep us posted. Hopefully Dodge steps up to the plate and stands behind it's warranty.
One more thing, they dont have any fence around they parking lot, my car is next to the side walk like the others cars, and my hood is unlock, Idk I think they not even put my car in a lift to check it. This is the only paper he handed to me
Attached Thumbnails
Click image for larger version

Name:	72B140D3-F7CD-48A5-AF97-FC0ECB78CB25_1561898556538.jpeg
Views:	118
Size:	256.4 KB
ID:	948337  

Last edited by Kaique Brunno; 06-30-2019 at 06:42 AM. Reason: Photo
Kaique Brunno is offline  
post #6 of 52 (permalink) Old 06-30-2019, 07:56 AM
Senior Member
 
Join Date: Jan 2019
Posts: 824
Thanks: 87
Thanked 170 Times in 132 Posts
Feedback Score: 0 reviews
I defintiely think that dealership is trying to get one over on you - hoping that you just accepted what they tell you and paid them to do it (believe it or not, some people would).

While technically, I do think that wheels and suspension parts *could* effect the transmission, I *highly* doubt that is the case - unless you have 50" wheels on the car or something. :-) I *think* that I read somewhere that very large and heavy wheels do make it harder on the transmission, I'm not 100% sure about that - does anyone else know?

Something else to consider - if your wheels/tires are a different overall size than the original wheels - and you didn't have the speedometer re-calibrated for the new size, wouldn't it also impact the mileage that the vehicle reports? Or doesn't it work like that? I'm just wondering if they are trying to say that mileage is so close, that different sized wheels could mean that the warranty is actually exprired already due to the different sized wheels impacting the reported mileage.

Just curious - are your aftermarket wheels "crazy" in any way (size, offset, alignment, etc)?

I would defintiely get that car towed to a different dealership. Like people have mentioned, just the fact that it sat for a week and nobody even contacted you is reason enough alone to take it somewhere else. Then with the whole warranty issue, it's even worse.

Last edited by jtrosky; 06-30-2019 at 08:04 AM.
jtrosky is online now  
post #7 of 52 (permalink) Old 06-30-2019, 08:14 AM Thread Starter
Junior Member
 
Kaique Brunno's Avatar
 
Join Date: Jun 2019
Posts: 17
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 0 reviews
(Thread Starter)
Quote:
Originally Posted by jtrosky View Post
I defintiely think that dealership is trying to get one over on you - hoping that you just accepted what they tell you and paid them to do it (believe it or not, some people would).

While technically, I do think that wheels and suspension parts *could* effect the transmission, I *highly* doubt that is the case - unless you have 50" wheels on the car or something. 🙂 I *think* that I read somewhere that very large and heavy wheels do make it harder on the transmission, I'm not 100% sure about that - does anyone else know?

Something else to consider - if your wheels/tires are a different overall size than the original wheels - and you didn't have the speedometer re-calibrated for the new size, wouldn't it also impact the mileage that the vehicle reports? Or doesn't it work like that? I'm just wondering if they are trying to say that mileage is so close, that different sized wheels could mean that the warranty is actually exprired already due to the different sized wheels impacting the reported mileage.

Just curious - are your aftermarket wheels "crazy" in any way (size, offset, alignment, etc)?

I would defintiely get that car towed to a different dealership. Like people have mentioned, just the fact that it sat for a week and nobody even contacted you is reason enough alone to take it somewhere else. Then with the whole warranty issue, it's even worse.
I got 22” I already made trips 2 times to florida and to chicago from CT never had any problem with the car, they were not attentive at the dealer, not even call me back, I called them on monday to ask about my car, and later they call me about the diagnosis and thats it never call me back.

I know my car is too low I just use it on weekends, but from the bumper to the engines shield is all new, i just fixed everything, when the guy was putting my car in the truck, there was not a drop of oil or any leaks and not even in the street.
Attached Thumbnails
Click image for larger version

Name:	769FC651-BC2E-4B35-8B59-7D057ABB3512_1561903808200.jpeg
Views:	61
Size:	492.1 KB
ID:	948343   Click image for larger version

Name:	6411A63B-7E12-429D-9B84-9115DD4013FA_1561904032902.jpeg
Views:	74
Size:	331.5 KB
ID:	948345  
Kaique Brunno is offline  
post #8 of 52 (permalink) Old 06-30-2019, 08:36 AM Thread Starter
Junior Member
 
Kaique Brunno's Avatar
 
Join Date: Jun 2019
Posts: 17
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 0 reviews
(Thread Starter)
Quote:
Originally Posted by Kaique Brunno View Post
Quote:
Originally Posted by jtrosky View Post
I defintiely think that dealership is trying to get one over on you - hoping that you just accepted what they tell you and paid them to do it (believe it or not, some people would).

While technically, I do think that wheels and suspension parts *could* effect the transmission, I *highly* doubt that is the case - unless you have 50" wheels on the car or something. 🙂 I *think* that I read somewhere that very large and heavy wheels do make it harder on the transmission, I'm not 100% sure about that - does anyone else know?

Something else to consider - if your wheels/tires are a different overall size than the original wheels - and you didn't have the speedometer re-calibrated for the new size, wouldn't it also impact the mileage that the vehicle reports? Or doesn't it work like that? I'm just wondering if they are trying to say that mileage is so close, that different sized wheels could mean that the warranty is actually exprired already due to the different sized wheels impacting the reported mileage.

Just curious - are your aftermarket wheels "crazy" in any way (size, offset, alignment, etc)?

I would defintiely get that car towed to a different dealership. Like people have mentioned, just the fact that it sat for a week and nobody even contacted you is reason enough alone to take it somewhere else. Then with the whole warranty issue, it's even worse.
I got 22” I already made trips 2 times to florida and to chicago from CT never had any problem with the car, they were not attentive at the dealer, not even call me back, I called them on monday to ask about my car, and later they call me about the diagnosis and thats it never call me back.

I know my car is too low I just use it on weekends, but from the bumper to the engines shield is all new, i just fixed everything, when the guy was putting my car in the truck, there was not a drop of oil or any leaks and not even in the street.

the diameters of my aftermarket wheels with tires are the same as my stock, maybe change by 1 / 2incha maximum
Kaique Brunno is offline  
post #9 of 52 (permalink) Old 06-30-2019, 08:43 AM
Senior Member
 
Jimmy N.'s Avatar
 
Join Date: Mar 2019
Posts: 455
Thanks: 353
Thanked 124 Times in 102 Posts
Feedback Score: 0 reviews
Quote:
Originally Posted by jtrosky View Post
While technically, I do think that wheels and suspension parts *could* effect the transmission, I *highly* doubt that is the case - unless you have 50" wheels on the car or something. :-) I *think* that I read somewhere that very large and heavy wheels do make it harder on the transmission, I'm not 100% sure about that - does anyone else know?

Something else to consider - if your wheels/tires are a different overall size than the original wheels - and you didn't have the speedometer re-calibrated for the new size, wouldn't it also impact the mileage that the vehicle reports? Or doesn't it work like that? I'm just wondering if they are trying to say that mileage is so close, that different sized wheels could mean that the warranty is actually exprired already due to the different sized wheels impacting the reported mileage.
Yes, heavier tires and wheels make life harder for the drive train, and the brakes. Plus impact handling negatively. Unsprung, rotating mass is the worst kind of weight on a vehicle.
Are those 22s enough to make the transmission fail prematurely? Most likely not, but it would be interesting to know the tire size.

As far as the speedo maybe not being corrected, that should be a non issue, unless the static loaded radius differs quite a bit between the stock and aftermarket tires. Let's say the car traveled 1,000 miles according to the odometer, but in reality it went 1,050. Well, the transmission doesn't know that. It still thinks it went 1,000, based on the number of revolutions.
Besides, the error must have been there long enough for the odometer to be off by that much, which doesn't seem to be the case.

Then again, some modern vehicles can be finicky about gearing changes, be it through gears or tires. Doesn't sound like that's the issue here, though.

2018 Challenger
2019 Challenger
Jimmy N. is online now  
post #10 of 52 (permalink) Old 06-30-2019, 08:47 AM
Senior Member
 
Join Date: Jun 2009
Location: South Jersey
Posts: 580
Thanks: 157
Thanked 280 Times in 177 Posts
Feedback Score: 0 reviews
The part they quoted is an entire transmission for a 2015 to 2018 SXT 6cyl. Prices rage from $2898 to $2656. Do a google search on the part number. Go find a different dealer for warranty service.
Steven_sbs is offline  
Sponsored Links
Advertisement
 
Reply

  Dodge Challenger Forum: Challenger & SRT8 Forums > General, Performance, and Technical > General Challenger Discussion

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Dodge Challenger Forum: Challenger & SRT8 Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in













Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome