Frustrated with delays after new car built - Dodge Challenger Forum: Challenger & SRT8 Forums
General Challenger Discussion This section contains general discussion about the Dodge Challenger. If it does not fit into a more specific area, it probably belongs in here. (Dodge Challenger General Discussion)

Reply
 
LinkBack Thread Tools Display Modes
post #1 of 101 (permalink) Old 03-26-2019, 11:51 AM Thread Starter
Member
 
capevettes's Avatar
 
Join Date: Feb 2019
Location: Cape Cod, Mass.
Posts: 50
Thanks: 25
Thanked 8 Times in 8 Posts
Garage
Feedback Score: 0 reviews
(Thread Starter)
Frustrated with delays after new car built

Is anybody frustrated with the delays and lack of information coming from Fiat/Chrysler after your car has been built? I ordered a 2019 Challenger R/T and it was built within 2 weeks. It has been sitting in a rail yard in Brampton for almost a month. The Dodge chat line can't provide any information, but is blaming the rail cars? The dealer is also blaming the rail cars. Maybe I should book a flight to Canada and drive it home.



The problem isn't the factory. They build them in a timely manner. It's the black hole you go into after it's built. They need to do a better job communicating with customers and dealers after the car is built. I told them that as well.



End of Rant.
capevettes is offline  
The Following User Says Thank You to capevettes For This Useful Post:
olscool (04-10-2019)
Sponsored Links
Advertisement
 
post #2 of 101 (permalink) Old 03-26-2019, 02:20 PM
Senior Member
 
MiHiHemi's Avatar
 
Join Date: Oct 2016
Location: Parker, CO
Posts: 766
Thanks: 160
Thanked 212 Times in 152 Posts
Feedback Score: 0 reviews
Don't feel bad. My friends Redeye was stolen from the rail yard and they had to build another one for him.
MiHiHemi is offline  
post #3 of 101 (permalink) Old 03-26-2019, 02:42 PM
Super Moderator
 
Hal H's Avatar
 
Join Date: Aug 2008
Location: Lowell NC
Posts: 14,182
Thanks: 21
Thanked 3,296 Times in 2,520 Posts
Garage
Feedback Score: 0 reviews
Quote:
Originally Posted by capevettes View Post
I ordered a 2019 Challenger R/T and it was built within 2 weeks. It has been sitting in a rail yard in Brampton for almost a month. The Dodge chat line can't provide any information, but is blaming the rail cars? The dealer is also blaming the rail cars. Maybe I should book a flight to Canada and drive it home.

End of Rant.
It sounds tempting, but imagine this:

>trying to obtain MSO
>bringing from Canada into US
>not having a vehicle importer's license

Its frustrating to wait, but the shipping side is something out of the mfgr.'s hands

2016 392 Hemi Scat Pack Shaker 23Y pkg (M6) ordered 8/28/15, born 10/23/15, home 11/20/15
Torred / Black/ Ruby Red leather
2009 R/T 27J pkg (M6) ordered 7/17/08, born 10/23/08, home 11/13/08
Hemi Orange / Dark Slate/Light Slate Gray leather
-Sold 9/1/15
Hal H is offline  
Sponsored Links
Advertisement
 
post #4 of 101 (permalink) Old 03-26-2019, 03:03 PM Thread Starter
Member
 
capevettes's Avatar
 
Join Date: Feb 2019
Location: Cape Cod, Mass.
Posts: 50
Thanks: 25
Thanked 8 Times in 8 Posts
Garage
Feedback Score: 0 reviews
(Thread Starter)
Quote:
Originally Posted by MiHiHemi View Post
Don't feel bad. My friends Redeye was stolen from the rail yard and they had to build another one for him.
Great, now I feel much better. That is very reassuring LOL.
capevettes is offline  
post #5 of 101 (permalink) Old 03-26-2019, 03:09 PM Thread Starter
Member
 
capevettes's Avatar
 
Join Date: Feb 2019
Location: Cape Cod, Mass.
Posts: 50
Thanks: 25
Thanked 8 Times in 8 Posts
Garage
Feedback Score: 0 reviews
(Thread Starter)
Quote:
Originally Posted by Hal H View Post
It sounds tempting, but imagine this:

>trying to obtain MSO
>bringing from Canada into US
>not having a vehicle importer's license

Its frustrating to wait, but the shipping side is something out of the mfgr.'s hands
Hal, Thanks for your response and yes, I understand that but Fiat Chrysler is a pretty big company. To build cars and basically wash their hands of them and completely lose track of them isn't good business. Maybe they should get a vehicle importer's license and move the cars themselves. Obviously, the rail car method is a colossal cluster ----. I can probably figure I'll need a new battery after sitting in that weather for a month or 2. If they are outside, the paint will be acid etched.
capevettes is offline  
post #6 of 101 (permalink) Old 03-26-2019, 05:02 PM
Senior Member
 
EngiNerd's Avatar
 
Join Date: Aug 2018
Location: NAFTA
Posts: 212
Thanks: 4
Thanked 44 Times in 39 Posts
Feedback Score: 0 reviews
Quote:
Originally Posted by capevettes View Post
Is anybody frustrated with the delays and lack of information coming from Fiat/Chrysler after your car has been built?
End of Rant.
This was my most recent order:



This info is provided to your dealer on a real-time basis. I'm confident, that if you're reasonable & kind, a salesperson/someone at your dealer would be willing to set aside some potion of their time to review your order status...every once in awhile at least.

One thing I am certain of - asking them about your order every other day/multiple times a week won't make it get there any faster.

Waiting sucks for sure, but as long as we're all living within this particular universe, we're just gonna have to abide by those pesky rules that govern space & time unfortunately.

My advice - relax...shop some mods, pick a favorite new air freshener, drink a beer (if you're of age of course). Oh take the dog for a walk - I promise you he/she will want to go!
Attached Thumbnails
Click image for larger version

Name:	Order_.jpg
Views:	601
Size:	207.2 KB
ID:	942187  

2018 Challenger T/A Destroyer Grey
EngiNerd is offline  
The Following 2 Users Say Thank You to EngiNerd For This Useful Post:
762x51 (03-27-2019), Jimmy N. (04-11-2019)
post #7 of 101 (permalink) Old 03-26-2019, 05:29 PM Thread Starter
Member
 
capevettes's Avatar
 
Join Date: Feb 2019
Location: Cape Cod, Mass.
Posts: 50
Thanks: 25
Thanked 8 Times in 8 Posts
Garage
Feedback Score: 0 reviews
(Thread Starter)
Quote:
Originally Posted by EngiNerd View Post
This was my most recent order:



This info is provided to your dealer on a real-time basis. I'm confident, that if you're reasonable & kind, a salesperson/someone at your dealer would be willing to set aside some potion of their time to review your order status...every once in awhile at least.

One thing I am certain of - asking them about your order every other day/multiple times a week won't make it get there any faster.

Waiting sucks for sure, but as long as we're all living within this particular universe, we're just gonna have to abide by those pesky rules that govern space & time unfortunately.

My advice - relax...shop some mods, pick a favorite new air freshener, drink a beer (if you're of age of course). Oh take the dog for a walk - I promise you he/she will want to go!
Thanks for the great advice, I think. Not sure where you got the idea I was badgering the dealer every other day. Absolutely not. My salesperson is absolutely wonderful. The reality is, they don't get any real time information after it's built, until it actually ships. They are as in the dark as me and F/C.

Don't own a dog, but certainly old enough to drink. Actually had a couple today. I've had 34 Corvettes over the years, 12 Chevelles, 1 Viper and several other muscle cars. The manner in which these cars go into the black hole after the build is not something I'm accustomed to. Trust me, I'm not losing any sleep over it and am happy to know it's built and will arrive within the next few weeks, I'm sure. Just thought others might chime in with their experiences.
capevettes is offline  
post #8 of 101 (permalink) Old 03-26-2019, 05:33 PM
Senior Member
 
EngiNerd's Avatar
 
Join Date: Aug 2018
Location: NAFTA
Posts: 212
Thanks: 4
Thanked 44 Times in 39 Posts
Feedback Score: 0 reviews
Quote:
Originally Posted by capevettes View Post
Thanks for the great advice, I think. Not sure where you got the idea I was badgering the dealer every other day. Absolutely not. My salesperson is absolutely wonderful. The reality is, they don't get any real time information after it's built, until it actually ships. They are as in the dark as me and F/C.

Don't own a dog, but certainly old enough to drink. Actually had a couple today. I've had 34 Corvettes over the years, 12 Chevelles, 1 Viper and several other muscle cars. The manner in which these cars go into the black hole after the build is not something I'm accustomed to. Trust me, I'm not losing any sleep over it and am happy to know it's built and will arrive within the next few weeks, I'm sure. Just thought others might chime in with their experiences.
Ah I thought your rant was a rant.

Anyway, I didn't meant it rudely/sarcastically (didn't mean to imply you were being juvenile either - sorry, I see how you got that, my bad) just saying there are waaaayy too many variables to estimate ETA, and dealers/FCA certainly don't want to get beaten up for circumstances beyond their control.

While I'm sorry for the screenshots (I can't save that info as a PDF) that is info AFTER build...there is no 'black hole' if you know where to look. You can contact your dealer for more detailed info - the VIN track system is not available to the GP.

Last edited by EngiNerd; 03-26-2019 at 05:36 PM.
EngiNerd is offline  
post #9 of 101 (permalink) Old 03-26-2019, 05:41 PM Thread Starter
Member
 
capevettes's Avatar
 
Join Date: Feb 2019
Location: Cape Cod, Mass.
Posts: 50
Thanks: 25
Thanked 8 Times in 8 Posts
Garage
Feedback Score: 0 reviews
(Thread Starter)
Quote:
Originally Posted by EngiNerd View Post
Ah I thought your rant was a rant.

Anyway, I didn't meant it rudely/sarcastically (didn't mean to imply you were being juvenile either - sorry, I see how you got that, my bad) just saying there are waaaayy too many variables to estimate ETA, and dealers/FCA certainly don't want to get beaten up for circumstances beyond their control.

While I'm sorry for the screenshots (I can't save that info as a PDF) that is info AFTER build...there is no 'black hole' if you know where to look. You can contact your dealer for more detailed info - the VIN track system is not available to the GP.

No offense taken, trust me. I spoke with the dealer yesterday. She is a bit frustrated with the process as well. It kind of puts them in a bad place. She told me, as did Dodge, that it's a rail car issue and beyond their control. I think I have something I can drive while I wait.



Best Regards,


Paul
capevettes is offline  
post #10 of 101 (permalink) Old 03-26-2019, 05:55 PM
Senior Member
 
EngiNerd's Avatar
 
Join Date: Aug 2018
Location: NAFTA
Posts: 212
Thanks: 4
Thanked 44 Times in 39 Posts
Feedback Score: 0 reviews
Quote:
Originally Posted by capevettes View Post
No offense taken, trust me. I spoke with the dealer yesterday. She is a bit frustrated with the process as well. It kind of puts them in a bad place. She told me, as did Dodge, that it's a rail car issue and beyond their control. I think I have something I can drive while I wait.



Best Regards,


Paul
Ok cool, my statements were meant to be general, did not mean to target you.

If for any reason you lose touch with the dealer/they don't respond, lmk, would be happy to help.

Take care Paul
EngiNerd is offline  
The Following User Says Thank You to EngiNerd For This Useful Post:
capevettes (03-27-2019)
Sponsored Links
Advertisement
 
Reply

  Dodge Challenger Forum: Challenger & SRT8 Forums > General, Performance, and Technical > General Challenger Discussion

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Dodge Challenger Forum: Challenger & SRT8 Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Similar Threads
Thread Thread Starter Forum Replies Last Post
Letter to dodge and issues with my brand new scat pack status Taktics305 Challenger Issues & Problems 22 06-29-2017 07:43 PM
2014 Core 6 spd, loud clunk at low speeds Toxic 6.4L / 392ci (2011 - ?) 53 12-27-2015 11:46 AM
Dodge Unleashes Most Powerful Challenger Ever 2doorrocket SRT Hellcat 6.2L Supercharged (2015 - ) 242 11-11-2014 02:33 PM
More 2015 Pricing Info Released MCO_Carter General Challenger Discussion 30 07-20-2014 06:49 PM
Before you accept delivery of your new car check the paint - 2015 Subaru STI DetailersDomain Detailing / Car Care 11 05-12-2014 03:41 AM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome