Having a hurst short shifter just got my entire transmission warranty voided - Dodge Challenger Forum: Challenger & SRT8 Forums
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post #1 of 34 (permalink) Old 07-09-2014, 11:13 AM Thread Starter
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Having a hurst short shifter just got my entire transmission warranty voided

Hey guys, been quite a while since I last posted here. I've had a lot going on career wise and the like, but a recent development here with my car has lead me to giving a bit of a PSA back to you guys on saving your warranty.

When I first got my car (2011 SRT8), I noticed some grindiness in the gears -- much more so than the 2009 SRT8 I had before that. After I brought it in, it was found that the clutch plate was not properly set by the factory and was never fully disengaging from the flywheel. They fixed that. I still noticed problems. Shifting 1->2 and 2->3 was still a bit grindy, but they assured me it would "work itself out" over the next thousand miles.

Over the course of the past 1.5 years or so, I've brought by car in 3 times for this grindiness and the fact that going from 2->3 will slam into the gate and refuse to budge unless you consciously make sure to push right while doing so (my 2009 had nothing like this and buttery smooth comparatively). Each time, they said the transmission was fine despite me repeatedly showing them in person how it'd slam into the gate easily. (Note that I have a skip shift installed, so it's not that -- plus its repeatable in all situations, even with the car completely off)

I was getting frustrated, but it was still drivable. This past Saturday, while parking (brake, parking brake, engine off, set to 1st) the handle of my shifter snapped off.




The car has 8500 miles on it, and I've driven my 2009 SRT8 much harder than I had this one (all with the short shifter, I might add). To me, this was evident of the stresses the faulty transmission was putting on the shifter. I took it in for service on Monday.

When I installed the shorter shifter myself on my 2009 Challenger, it accepted the stock shifter. I had my dealer (another dealer) install the one on my 2011 so I wasn't aware that a model change caused Hurst to have to grind down the stock shifters to fit the Hurst part. Therefore I came in expecting to have them replace the shifter itself no big deal and then I was going to press the issue about the transmission that they continually said they couldn't find problems with. They saw the shifter handle, and pointed out that it was ground down and mentioned they likely wouldn't cover it under warranty, and were having a Chrysler rep to come in and look at the transmission complaint (this now being my 4th time bringing it in for it).

Now we're up to 30 minutes ago, I got a call from the dealer saying a Chrysler rep was out, saw the hurst short shifter, and they are now voiding my transmission warranty wholesale. That I should expect an email shortly from Chrysler stating that fact.

I'm pretty livid at this point. The only "modifications" to my car are the Mopar CAI, a catback, and the hurst short shifter. Apparently if Chrysler gets wind of you having a short shifter, your whole transmission warranty is null and void.

I am obviously pursuing this further, but wanted to see if anyone else ran into such problems.

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post #2 of 34 (permalink) Old 07-09-2014, 11:26 AM
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Similar issue-$5200.00 bucks later...

Mine had to do with the Star # and grease turning to super glue. My "platinum" warranty blamed it on the throwout bearing and Dodge simply said, no factory warranty, no fix. Love the car, DISLIKE Dodge and Tremec.

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post #3 of 34 (permalink) Old 07-09-2014, 11:28 AM
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The stock shifter handle is very weak compared to the block of the Hurst shifter. Since they can prove that adding a beefer shifter caused the handle to be the weak link, they are within their rights to void the transmission warranty. If you want a bullet proof solution get a Barton shifter with the flat stick, there's no way to break that tank. Plus it will be much quieter.


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post #4 of 34 (permalink) Old 07-09-2014, 11:33 AM Thread Starter
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I of course agree they shouldn't warranty the shift stick itself, but I would have to disagree that the presence of a short shifter voids the entire transmission warranty. By Chrysler's actions, even getting some other shifter (Barton or otherwise) would automatically void the entire transmission warranty simply by its presence.
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post #5 of 34 (permalink) Old 07-09-2014, 11:35 AM
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Quote:
Originally Posted by Venthos View Post
I of course agree they shouldn't warranty the shift stick itself, but I would have to disagree that the presence of a short shifter voids the entire transmission warranty. By Chrysler's actions, even getting some other shifter (Barton or otherwise) would automatically void the entire transmission warranty simply by its presence.
No they can only void your warranty if they can prove that an aftermarket product caused failure. Just by simply having mods on your car they will not void the warranty. Read up on the Magnuson Warranty Act.
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post #6 of 34 (permalink) Old 07-09-2014, 11:39 AM
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That's bunk - the Mopar '10 shifter was the very same Hurst supplied short-throw shifter kit. Factory equipped on those vehicles w/ 6-speed manual.

How can they defend their position, when clearly you've had issues and brought in for a prior issue with the clutch (whatever was done then).

You had brought it for ongoing 1>2 and 2>3 gear grinding issues.

There have been a couple of posts with others having their OEM shifter lever break (and I think some of those were with stock shifters).

I remember the times (when I still had the stock shifter), that going from Neutral > 1st when the light was about to change, that it took some force on occasion to push into the 1st gate due to the compliance of the rubber bushings along with the "slop" of the stock unit (more rubber in the block the lever attaches to).

I kept thinking that eventually something would bend and fail if this went on long enough.
Never had issues with grinding or shifting from one gear to another, aside from the cold-start "notchy" 1>2 shifting...that went away ~ 13.8K.

None of that with the Hurst unit at all, just positive shifts/short throw into each gate and none of those long 2>3 throws or the 4>5 / 5>6 vagueness of the stock shifter.

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post #7 of 34 (permalink) Old 07-09-2014, 11:41 AM Thread Starter
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No they can only void your warranty if they can prove that an aftermarket product caused failure. Just by simply having mods on your car they will not void the warranty. Read up on the Magnuson Warranty Act.
Correct. That is the basis for me being upset and why I am not dropping it with Chrysler. I guess I'm misunderstanding you here.

I read your initial reply and implying that my broken shifter lever was valid reason for them to void my entire transmission. That is in essence saying the symptom (broken shifter lever caused by faulty transmission) is the justification used against the origin cause (faulty transmission).

It does make sense for them to not warranty the shifter level because of the Hurst short shifter, of course. That makes sense (stronger hurst shifter causing weaker chrysler stick to break). I am not arguing that.
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post #8 of 34 (permalink) Old 07-09-2014, 11:57 AM
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Quote:
Originally Posted by Venthos View Post
Correct. That is the basis for me being upset and why I am not dropping it with Chrysler. I guess I'm misunderstanding you here.

I read your initial reply and implying that my broken shifter lever was valid reason for them to void my entire transmission. That is in essence saying the symptom (broken shifter lever caused by faulty transmission) is the justification used against the origin cause (faulty transmission).

It does make sense for them to not warranty the shifter level because of the Hurst short shifter, of course. That makes sense (stronger hurst shifter causing weaker chrysler stick to break). I am not arguing that.

It's definitely a raw deal, and I totally agree that it's bogus to void the entire transmission warranty for a shifter handle that breaks with stress over time. It's just that I've seen Chrysler do this so many times to other people. They find ANY reason to say "this mod caused this", etc, and then they take the opportunity to void your warranty. In your case you have nothing to lose by fighting it. Although it's not fair what they are doing, I understand their "logic" if you want to call it that.

Best of luck to you though, I hope you get it figured out.
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post #9 of 34 (permalink) Old 07-09-2014, 02:24 PM
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Sounds like a bad dealer/rep, I would fight it. Having a Hurst isn't grounds for having the transmission warranty nullified. My local dealer had no problem with my Hurst being installed when I took it in for the clutch issues, they covered the actuator and pilot bearings under warranty, but I had to pay for a new clutch and the labor. No restrictions or other issues with my warranty.

Keep us posted, but definitely fight it especially since you've had documented problems.

FWIW, the TR-6060 is known to have problems with the 1-2 and 2-3 shifts when the trans is cold. Once the fluid warms up after 5-10 miles it should be fine. This has been a problem for Camaro and Mustang GT500 owners as well.

If your trans is still notchy or grinding even after being driven for a while then there's something more going on than the "usual" problem.

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post #10 of 34 (permalink) Old 07-09-2014, 02:45 PM
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What a mess... I'd call Chrysler executive customer care. I know the Business center in Texas is a pain to deal with but if you call executive customer care you can get the warranty bit straightened out. If I were you I would check your vin number in a few days if it's not warranty blocked. I would take it to a different dealer and get that fixed, and have the other dealer see the transmission noise. That should be enough for them to warranty the tremec. That transmission has all kinds of issues. Worst case scenario get a lawyer.
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