Join Date: Jun 2009
Location: South Jersey
Thanked 277 Times in 175 Posts
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OK, here's the latest update on ACC and FCW...
I spent 45 minutes on the phone with SRT support, asking if the Tech Group has all the features for the Redeye or if a reduced feature set would also have a reduced price.
The Technology Group for the Redeye will be $1295, no matter how many of the features it may or may not have. "That's the price you agreed to pay when you signed your contract with your dealer" according to SRT support.
I asked "Since the Build and Price web page says ACC is not available with the manual transmission or HO engine, but the FCW says it's not available only on the manual transmission and says nothing about NA on the HO engine, will the Redeye have FCW"? The SRT support person says "If Build and Price says FCW is NA on the man trans and says nothing about the HO engine, then FCW will be on the REDEYE".
So bottom line, according to the SRT support person, the Redeye will NOT have adaptive cruise control, WILL have forward collision warning, rain sensitive wipers, and auto high beam control, and cost $1295.
Now we all know this is hogwash. You can't have FCW without the eyeball in the grill, and the eyeball controls both the FCW and ACC. And how can they charge the full group price for half the features. I escalated the case to a supervisor.
About an hour later, SRT support called me back with an update:
"Ummm, there might be a mistake on the web site. Ummm ACC is not available on the Redeye, and ummm FCW is not available either. Ummm, there might be a mistake on the prices on the the web site. Ummm, we might have to make an adjustment on that".
So there was NOT a full admitting of a mistake, but there is now an acknowledgment that there MIGHT be something wrong with the Build and Price web site. The support person (who did a great job following up on the case) said he spoke to marketing who spoke to the web site team who said maybe we need to look at this.
I was then told that no price adjustment can be made right now. I might have to take delivery of the car (whenever that may be) and then call back SRT support with my case number and I might be able to get a refund sent to me.
In the mean time, support suggested that others with the same situation should call their salesman and explain what's happening, have the dealership check with a district rep about this, and work the issue from that end. Support said they would be sending this information down to the district reps, but it might take a day or two.
It's not over, but it's looking like something might be happening. Stay tuned.