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General Challenger Discussion This section contains general discussion about the Dodge Challenger. If it does not fit into a more specific area, it probably belongs in here. (Dodge Challenger General Discussion)

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post #11 of 19 (permalink) Old 05-17-2019, 08:26 PM
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It's amazing how many little things that get overlooked at even the "best" shops. For example, let's say your car has exactly 14 plastic fasteners holding various pieces of plastic in place. Very common to get the car back with missing fasteners, and often in places that are not in clear sight. I really enjoyed MJB4450's response above. That's some good advice, sir.

Good luck

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post #12 of 19 (permalink) Old 05-17-2019, 11:43 PM
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Speed based compensation encourages shortcuts.

Another thing to think about... the person giving you a haircut needs a state license. The person responsible for evaluating the damage to your vehicle, doing the repair and assuring that it is safe for the road, needs absolutely nothing that shows he/she is qualified for the task.
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post #13 of 19 (permalink) Old 05-18-2019, 05:34 PM
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In NY you must be certified to write an auto body damage estimate. Ask for certification before you even start the process.

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post #14 of 19 (permalink) Old 05-18-2019, 06:50 PM
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In NY you must be certified to write an auto body damage estimate. Ask for certification before you even start the process.
Are the people doing the repair certified?
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post #15 of 19 (permalink) Old 05-18-2019, 08:06 PM
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Depends on where you go. I will say most shops just employ body men who do the work and it is supervised by someone who is certified. My family shop (in business for over 60 years) is run by my 2 brothers. I left 26 years ago for a civil service job. They go to all kinds of training and certification courses in order to stay on top of these high tech cars. Then they teach the workers how it is done. Some insurance adjusters hate us because we won't bend to their demands that saves the insurance company money. If you do the job correctly, the customers always come back and their referrals have kept us in business this long. Some customers come in looking for short cuts and ways to save money or put the insurance money in their pocket. We show them the door and wish them luck.
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post #16 of 19 (permalink) Old 05-19-2019, 01:21 AM Thread Starter
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In NY you must be certified to write an auto body damage estimate. Ask for certification before you even start the process.
They are certified at Seidner’s.
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post #17 of 19 (permalink) Old 05-19-2019, 04:43 AM
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Don't let the certifications give you too much confidence in a shop. The shop that did the repairs on my 2018 GT also had certifications (i-Car Gold Class, ASE, etc) and they still cut corners everywhere, so certifications alone doesn't ensure they will do a good job. Although, neither do reviews (the place I went to had av average of 4.8 out of 5 star reviews). It seems word-of-mouth is the only reliable way of knowing what shops are good - and even that can change easily if the recently replaced the employees that used to do the great work. It really kind of sucks for the person getting the repairs done - you are at the mercy of peolpe you just don't know.
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post #18 of 19 (permalink) Old 05-19-2019, 04:48 AM Thread Starter
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Don't let the certifications give you too much confidence in a shop. The shop that did the repairs on my 2018 GT also had certifications (i-Car Gold Class, ASE, etc) and they still cut corners everywhere, so certifications alone doesn't ensure they will do a good job. Although, neither do reviews (the place I went to had av average of 4.8 out of 5 star reviews). It seems word-of-mouth is the only reliable way of knowing what shops are good - and even that can change easily if the recently replaced the employees that used to do the great work. It really kind of sucks for the person getting the repairs done - you are at the mercy of peolpe you just don't know.
Never said I trusted anyone, was only replying to a response. I will be certain to inspect my vehicle well upon receipt, as well as continue to monitor it over time. It will be repaired correctly, one way or another. But I appreciate your concern, it’s these members experiences that give us all the knowledge we need!
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post #19 of 19 (permalink) Old 05-19-2019, 07:48 AM
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Never said I trusted anyone, was only replying to a response. I will be certain to inspect my vehicle well upon receipt, as well as continue to monitor it over time. It will be repaired correctly, one way or another. But I appreciate your concern, it’s these members experiences that give us all the knowledge we need!
Actually, that was really "directed" towards you specifically - just adding to the conversation about certifications. To me, experience is almost always better than certifications, regardless of the field. But when most people look for a body-shop, it's just one of the things we have to rely on to hopefully find a compentent body shop. Certifications, reviews and word-of-mouth. Unfortunately, from my latest experience, word-of-mouth seems to be the only reliable method of finding a good body shop, as I learned the hard way. :-)

Trust me - I am NOT trying to "preach" or tell you what you should or shouldn't do. It's a lot easier to say you should have done this or shouldn't haven't done that when your not the one in the "situation". When it's you in the situation, things aren't always quite as easy or as "black-and-white" as others make it out to be. You have to deal with "real life", time constraints, logistical issues, the insurance company, the body shop, etc, etc, etc. There is no easy, foolproof way of getting things done, done right and done in a reasonable time-frame.

It'll be interesting to see what the body shop does about my panel alignment issues. The ensured me that they could successfully repair the minimal damange on one of the fenders and the hood - but it seems my current alignment issues are due to the repaired fender and hood (the side where they actually replaced the fender is fine). I don't see the body shop eating the cost to replace the fender and/or hood at this point. Not sure if they can successfully go back to the insurance company to get them to pay for replacing them now either though. We'll see what happens on Tuesday...

Good luck with your repairs - please do post back when done about your experience!
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