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2014 Challenger Woes!

3090 Views 15 Replies 8 Participants Last post by  D4551
Hello everybody! With that said, I'd like to say greetings, I've been a long time forum stalker just now creating my account. Additionally, I'm in love with the Challenger but need some wisdom from the community on the right approach to my current conundrum.

I have a 2014 Challenger that's two months old and has been in the shop for a total of 18 days already. The big problem is despite the interior trim being replaced twice it keeps pulling down at the edges of the vehicle. Each time that this is done the windshield has to be replaced. The most recent repair of the headliner lasted for roughly 30 minutes when I noticed that it was falling on the passenger door side. I've been given a turnaround time of 3-4 days for Chrysler to approve the repair, 10 days for the replacement headliner to arrive, and 3 days for the install (they need to contract with an approved glass company). They also left a deep gauge on the roof of the poor Challenger during this last repair.

On top of that there is an issue with the discoloration of the interior trim that is supposed to be completely replaced and paint defects across the body of the car.

They put me in a '13 rental challenger while all this is going on which hasn't had any issues. Looking at the repair turnaround time of 20+ days that "might" fix the issues what do you think my best course of action is? Each time they repair the vehicle things seem to get beaten up and look worse. I love the Challenger, just without the issues of headliners on my head! :p
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I'd suspect you can't lemon law the vehicle as it isn't a safety defect, but state laws vary. I'd be happy to be having a free rental. Admittedly, I'd be upset about my not so new vehicle. Give them a chance to rectify the situation. Also, consider opening a case with Dodge, and maybe a goodwill offering like a new car or lifetime factory extended warranty will come your way. Most of all, be nice.
Here in Ohio, it does not state it needs to be safety or other. It can be anything that keeps the car in the shop.

In the first year or first 18,000 miles, whichever occurs first:
• Have three or more attempts been made to repair one problem and then the problem either continues to exist or occurs again?
• Has the vehicle been in the shop for a cumulative total of 30 days or more during its first year or 18,000 miles, whichever occurs first?
• Have eight or more attempts been made to fix different problems?
• Has one unsuccessful attempt been made to fix a problem that could cause death or serious injury?


You need to look up your states lemon laws. I would be demanding they pay my monthly payment at the very least or as he said, a lifetime factory. Mention the words BBB and State Attorney and you will get somewhere.

I love mopar and dodge as much as the next person and want to see them succeed but they need to step up and take care of the issues people are having on their vehicles if they want to compete with the big boys like Toyota. I have a brand new SRT and its in the shop now as we speak (second time). Love the car.. but its testing my patience as its my daily at the moment.
 
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