[D4551]

Thanks for the welcome!

I'm realistically hoping for a new car due to the age of the current vehicle and the extent of the imperfections. That with the additional damage done each time the Challenger gets repaired. I find the whole deal with the headliner and the trim so bizarre.

With that said, canddmeyer you're absolutely right. I have a case number with Chrysler right now. I also have a great time chatting with the service agent and manager at the dealership because they're exceptionally nice people.

 

[D4551]

So I have an update today.

My case manager at Dodge has really stepped up and is offering the following:

-Paying for one month of the car.
-Calling the dealership to estimate the time of the repair and "make a decision based off of this information."
-A rental car for the duration of the repair.

Hopefully we'll see them take care of the problem. My fingers are crossed for a new vehicle. After driving a '13 Chally the difference is amazing in comparison to my poor vehicle.

All of this without prompting!

 

[D4551]

UPDATE 2

Just as an update the dealership is supposedly working with Chrysler to do a trade in of the vehicle. From what I've been told is tomorrow the dealership will get a code and they'll be able to add the difference of what the trade in is.

They had me pick out a new one so I'm selecting a 100th Anniversary RT edition and I'm supposed to pay the difference. I'm a bit skeptical that they can authorize this within 24 hours but the GM of the dealership told the service manager over the phone that the repairs were due to factory defects.

Needless to say I'm going to keep everybody updated and let you know if they can authorize this as quick as they claim.

 

[D4551]

Alright so the service manager who was supposed to provide the authorization was out on Friday. Chrysler has started to drag their feet.

On the plus side the general manager of the dealership is supposed to make a call to somebody high up and get this pushed through. This was because (and luckily) that the agent over the phone clearly outlined an expectation to the customer (me) on the resolution.

 

[D4551]

UPDATE:

The dealership pretty much washed their hands of responsibility and said to talk to Chrysler. They're "trying to reach a local manager."

Chrysler pretty much said that their agent wasn't authorized to make the statements that he made to myself and to the dealers GSM, GM, and my sales rep. They said that they're not responsible for the employee and will "review proper procedure with him."

So it looks like I'm going to need to involve an attorney.

 

[D4551]

The dealer was all about helping when Chrysler said they were taking care of the problem. But they claim the local Chrysler reps won't answer their calls. In turn they don't return my calls or bother answering what I need to do to get things rolling again.

Chrysler has now turned to hanging up on me and I had a service manager "100% promise to call" me back by the end of today, so naturally that never happened.

I'm almost at the point of just buying a new car and having a lemon lawyer go after them for all of this. Talk about games, misdirection, and everybody blaming one another, this is a very sad degree of service.

As always, I'll keep you posted.

 

[D4551]

I traded my Challenger in, took a $4800 hit and stepped into an 100th Anniversary RT.

AN INTERESTING UPDATE:

I also found a razor blade in the new car and had my finger sliced by it. So apparently this whole ordeal has literally drawn blood from me.

The only problem is this complication now has a Chrysler special investigations person who's supposed to call me in regards to the blade. The dealership has apparently had other customers who've been hurt by blades and they need to "question me."

Break out the Gestapo squad!