I agree. The SRT reps are much more knowledgeable and helpful.
I just called and was told my car is Shipped To Storage (JS) and is just waiting on a Rail Car. I asked him if it could possibly be due to a Quality Issue and he said absolutely not. If that were the case, there would be other codes indicating as such. He said it is ready to go and it is simply waiting for a Rail Car due to a Rail Car Shortage.
He said many people are in the same boat.
Hopefully the backlog will start clearing up and we will all be getting our cars soon.
This is from a May 29, 2014 article in the WSJ so maybe there is some truth to the rail car shortage problem.
Railcar Shortage in U.S. Pushes Up Lease Rates
A shortage of railcars bedeviling farmers, auto makers and oil drillers has become a windfall for some railcar manufacturers, lessors and finance companies.
"There's strong demand for a broad base of car types and there's not enough inventory," said David Nahass, senior vice president at Railroad Financial Corp., a Chicago-based investment adviser. "As an operator or lessor in this environment, this is what you pray for."
Monthly rates for tank cars, which transport liquids such as crude oil, have increased to $1,500 to $2,000 a car from about $500 in early 2011, before hydraulic fracturing ramped up in North Dakota's Bakken Shale oil field.
Cars that haul sand for fracking are leasing for about $650 a month, up nearly 50% from the end of last year, according to leasing-industry analysts.
Already rattled by a looming shortage of made-in-Japan parts, Detroit auto makers are struggling with rail shipping woes that are stalling deliveries of finished vehicles.
About 4,000 brand new Chrysler Group LLC vehicles, mostly Ram pickup trucks, are parked under guard at the Michigan State Fairgrounds & Exposition Center in Detroit. General Motors Co. GM +0.96% says it has delayed vehicle shipments by a day or two for as many as 1,000 cars at a time, and Ford Motor Co. f +0.18% is storing finished pickups at a closed assembly plant in Wixom, Mich., and at a lot near downtown Dearborn, Mich.
As the U.S. economy contracted during the recession, railroad operators put hundreds of thousands of rail cars into storage and cut their staffs. Now that shipments of autos, coal and consumer goods are rising again, the nation's railroads don't have enough rolling stock for fast deliveries.
The shortage of freight cars has added anywhere from a few days to a few weeks to the time it takes for new cars to reach dealers, forcing auto makers to park finished vehicles near plants around the country.
The shortage of rail cars has "created a hiccup in our system" acknowledged GM spokesman Selim Bingol. Chrysler declined to comment, and Ford declined to provide details of the delivery backups.
"We are working with our transportation partners to address the situation, and we will continue to work aggressively to ship vehicles to our dealers and customers as quickly as is possible," said Ford spokesman Todd Nissen.