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Discussion Starter #1
I took delivery of my 2017 Challenger R/T Plus on June 27, 2017. Later that evening when I tried the navigation system all I got was a new screen showing a picture of a blue globe with the land masses in yellow. To the left of the globe it said NAVIGATION LOADING with a series of dots going back and forth. My car is still not fixed after two trips to the dealer and numerous calls and emails to the UCONNECT group and Dodge Customer Assistance. One group tells me it needs a new software upgrade which was to be released in mid July or early August. The Service and Parts Director at the dealer told me he was ordering a new head unit for me on July 18, 2017. So far I have not heard from him. This vehicle is the first Chrysler product I have had. My confidence in this car has been deeply tarnished. It appears that Dodge really does not care about my issue. Is there anyone else out there that has had problems with their 2017 UCONNECT ? Mine was factory installed and is a 8.4NAV/UAQ unit. Everything else on the system seems to work fine. I am very interested in hearing from others that have had UCONNECT issues and how they were able to get the problem resolved. Thank You.
 

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There have been numerous issues with the 2017 Uconnect, eventually they will get the software worked out but it has basically been a disaster so far. No issues with the 2016 system but the 2017 is all new. Hang in there, help should be on the way.


Sent from my SM-N920T using Tapatalk
 

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I took delivery of my 2017 Challenger R/T Plus on June 27, 2017. Later that evening when I tried the navigation system all I got was a new screen showing a picture of a blue globe with the land masses in yellow. To the left of the globe it said NAVIGATION LOADING with a series of dots going back and forth. My car is still not fixed after two trips to the dealer and numerous calls and emails to the UCONNECT group and Dodge Customer Assistance. One group tells me it needs a new software upgrade which was to be released in mid July or early August. The Service and Parts Director at the dealer told me he was ordering a new head unit for me on July 18, 2017. So far I have not heard from him. This vehicle is the first Chrysler product I have had. My confidence in this car has been deeply tarnished. It appears that Dodge really does not care about my issue. Is there anyone else out there that has had problems with their 2017 UCONNECT ? Mine was factory installed and is a 8.4NAV/UAQ unit. Everything else on the system seems to work fine. I am very interested in hearing from others that have had UCONNECT issues and how they were able to get the problem resolved. Thank You.
Hi bfpjpth,

I'm sorry to hear about your experience with your new Challenger. Please feel free to send us a private message so we can make sure your experience is properly documented.

Kori
Dodge Social Care Specialist
 

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Be glad everything else is working. My 2017 SRT UConnect froze once at the dealership and was fixed with a software download. Then a week later my bluetooth would not work. Was informed to perform the software update available online. This completely fried my head unit to a point where it would reboot every minute, which in turn drained mt battery and killed my car. A jump later and 17 days at the dealer, a new head unit was put in. It has worked fine until last week when it went black and a loud screeching noise cam through the speakers. This lasted for about a minute until the system rebooted. All has been fine since, but I keep wondering what will happen next. Don't blame you for loosing faith. Oh, and I had to have my differential replaced. I currently has 750 miles on the car.
 

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Be glad everything else is working. My 2017 SRT UConnect froze once at the dealership and was fixed with a software download. Then a week later my bluetooth would not work. Was informed to perform the software update available online. This completely fried my head unit to a point where it would reboot every minute, which in turn drained mt battery and killed my car. A jump later and 17 days at the dealer, a new head unit was put in. It has worked fine until last week when it went black and a loud screeching noise cam through the speakers. This lasted for about a minute until the system rebooted. All has been fine since, but I keep wondering what will happen next. Don't blame you for loosing faith. Oh, and I had to have my differential replaced. I currently has 750 miles on the car.
I'm sorry to hear that radio replacement didn't work. Unfortunately, having had the same thing, I figured quickly it was going to be ongoing and bugs would escalate. I have glorious video of what my system has been doing, including the same issue you mentioned, frozen/screeching sound/black screen/reboot.

My date with the arbitrator team is this week and I look forward to it. I've got tons of video documenting their broken UConnect system and 2 fresh case numbers detailing the fact that VHR (vehicle health reports) aren't emailing..and now, VHR aren't even being generated - and that the location service on the app is broken as well.
In a nut shell, UConnect is poo and there is no timetable of when it will be fixed. None. I have them admitting they "know it's an issue but a fix isn't available" recorded straight from 2 different people at Dodge. :elephant:
 

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Discussion Starter #7
Thanks for the info on your UCONNECT problems. I am sorry that you are experiencing problems and I know how frustrating it is. It seems to me that Dodge knows there are major problems with UCONNECT and quite honestly they have no clue as to how to fix it. I have been getting nothing but a run around from Dodge and the UCONNECT group. I go on all the challenger forums and read about all the problems that others are having. You mentioned an arbitrator that you where involved with. How did you get that to happen ? The Dodge Customer Assist folks don't give me a warm fuzzy feeling about good customer service. I have gotten nothing out of them except emails and phone calls during which they say how sorry they are and I need to wait for the new software update. I have touched base with a lawyer and started to research the MARYLAND LEMON LAWS. I've decided that trying to get them to fix it on my own is useless. I plan to send Dodge a certified letter this week stating all the dealer visits and all the bull I've been handed by the Dodge Customer Assist folks and put them on notice that I want my car fixed.. One representative at Dodge Customer Assist had the nerve to tell me that since my Navigation system was not working to use my Iphone and google maps. Is that good customer service ? Does that sound like a company that cares about its product and customers ? My personal opinion is NO. If the Dodge folks would have said yes we know there is a problem and we don't know how to fix it, at least that would be an honest approach. Is there anyone out there with similar problems ? I would like to hear from everyone who is frustated and upset about their UCONNECT PROBLEMS. Thank You
 

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Thanks for your reply. I know how frustrating it can be when you pay good money for a car and it does not work the way it should. I'm an old die hard old school muscle car guy. I bought my Challenger because I wanted the old school muscle car thing. I didn't buy it to have problems that Dodge will not fix. One Dodge group tells me it's a software issue ( do not replace the head unit ) and to wait for the new software while another group say its a bad head unit that needs to be replaced. Who is right and who should I believe, or do I deliver my car to them to use as a guniea pig ? I don't want them to use my car to try and devise a fix. With all the UCONNECT problems out there they should know by now how to diagnose the problem as either software or hardware and fix it. I was told mid July for the new software. It's now August and guess what NO SOFTWARE. Thank You
 

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Could you please send me a private message concerning your UCONNECT problems. Looks like I am in the same boat. I would like to talk with you about this problem. You seem to be taking the right approach . I think my only solution will be a legal one unfortunately. My suspicions tell me that Dodge doesn't have a clue on the UCONNECT problems and doesn't know how to fix them. Unfortunately Dodge sold me a car that is not fully functional. Looks like the ball is going to wind up in their court at some point and they are going to have come up with a proper resolution for their customers.
 

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Thanks for the info on your UCONNECT problems. I am sorry that you are experiencing problems and I know how frustrating it is. It seems to me that Dodge knows there are major problems with UCONNECT and quite honestly they have no clue as to how to fix it. I have been getting nothing but a run around from Dodge and the UCONNECT group. I go on all the challenger forums and read about all the problems that others are having. You mentioned an arbitrator that you where involved with. How did you get that to happen ? The Dodge Customer Assist folks don't give me a warm fuzzy feeling about good customer service. I have gotten nothing out of them except emails and phone calls during which they say how sorry they are and I need to wait for the new software update. I have touched base with a lawyer and started to research the MARYLAND LEMON LAWS. I've decided that trying to get them to fix it on my own is useless. I plan to send Dodge a certified letter this week stating all the dealer visits and all the bull I've been handed by the Dodge Customer Assist folks and put them on notice that I want my car fixed.. One representative at Dodge Customer Assist had the nerve to tell me that since my Navigation system was not working to use my Iphone and google maps. Is that good customer service ? Does that sound like a company that cares about its product and customers ? My personal opinion is NO. If the Dodge folks would have said yes we know there is a problem and we don't know how to fix it, at least that would be an honest approach. Is there anyone out there with similar problems ? I would like to hear from everyone who is frustated and upset about their UCONNECT PROBLEMS. Thank You

I'm sorry for your problems, too! It really sucks to have paid for something as exciting (and expensive) as a new car, only to be told that it sucks it's broken and there is no fix.

I've semi-documented the issues I've had with mine in this thread here on these forums. Like you, I have been to all the other Challenger sites and they too document the myriad issues with these UConnect systems. Dodge Cares ( aka Jeep Cares) knows too, as they frequent the same forums and you can see their responses all over online from Challenger forums, to Chrysler 300 forums, to Jeep forums (if the link won't open copy this into your browser and remove the spaces: http:// www. jeep garage. org /f216/new-ota-software-update-tsb-133170.html ) to Charger forums. All of these vehicles have this issue.

Here are some more links, but there are more out there:

1
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4 ( http:// www. jeepgarage. org/f216/new-ota-software-update-tsb-133170-2.html#post2020636666 remove spaces)
5

This thread is the one that really drove the issue home with me, as this user has experienced the whole range of issues we have from broken stuff to CS issues.

As far as the arbitrators goes, I was told to contact these people from the Owners Manual (lemon law addendum) when I refused to take the "we don't have a fix, but might by the end of the year" answer from Dodge. Mind, you don't have to use them. I am doing so simply to show I've tried all recourse to resolve the issue, but in this process, issues keep arising, namely, more things are becoming an issue with the UConnect system. My patience is wearing thin and I'm glad I'll be done with this step this week.
 

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Could you please send me a private message concerning your UCONNECT problems. Looks like I am in the same boat. I would like to talk with you about this problem. You seem to be taking the right approach . I think my only solution will be a legal one unfortunately. My suspicions tell me that Dodge doesn't have a clue on the UCONNECT problems and doesn't know how to fix them. Unfortunately Dodge sold me a car that is not fully functional. Looks like the ball is going to wind up in their court at some point and they are going to have come up with a proper resolution for their customers.

They do not have a clue about the system and the answers I've received is a lot of finger pointing in all directions. Dodge transfers us to the UConnect folks, they send us to the Guardian folks, who then send us back to UConnect, then they send us to Dodge. Dodge has a pretty standard response they're fond of too when all else fails, "take it to the dealership! Of course, the folks at the dealership have informed us that there is nothing they can do with bugged products and messed up software until Dodge releases the fix, which from what we've been told, updates are done 2 to 3 times a year and it certainly won't be coming out until after the 2nd or 3rd update.. so.. next year sometime.


Dodges stance on this is it doesn't affect the driveabilty of the car, and get this, since the vehicle is still driveable, oh well! Yup, that's how much Dodge cares.
 

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We just uploaded one of our OWN 'malfunction' videos to YouTube that we took of our car recently. This video is from June 27, 2017.

2017 Dodge Challenger UConnect 8.4NAV RA4 system. This is one of the many problems we have had with the system in just over 6 months of ownership. This is occurring after a complete head unit replacement, major software update to version 16.8 (TSB 08-007-17 Rev. D) and a media hub replacement.

https://youtu.be/KGfaU9c24Ww

Tags: UConnect 8.4 Nav; TSB 08-007-17; 2017 Dodge Challenger
 

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I am glad to see that I am not the only one experiencing similar issues. However, I am saddened to read that it is so wide spread with no hope in sight. I am still a proud owner of my 2017 Challenger. I owned a 2014 previous to this purchase and never had any problems. I have had problems with the radio unit not recognizing media input such as my iPod. I have also had problems with the back up display. It will freeze and remain in that position until the system shuts down and reboots on its own. The stealership has replaced the unit once, however the new unit is doing the same thing. The service manager at the stealership has no clue, which is even more frustrating. I hope they figure this out soon.
 

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I am glad to see that I am not the only one experiencing similar issues. However, I am saddened to read that it is so wide spread with no hope in sight. I am still a proud owner of my 2017 Challenger. I owned a 2014 previous to this purchase and never had any problems. I have had problems with the radio unit not recognizing media input such as my iPod. I have also had problems with the back up display. It will freeze and remain in that position until the system shuts down and reboots on its own. The stealership has replaced the unit once, however the new unit is doing the same thing. The service manager at the stealership has no clue, which is even more frustrating. I hope they figure this out soon.
Hi cardaze,

When was your head unit replaced? A software update (TSB 08-007-17 REV. E) was released in May but recently updated to include more symptoms (with asterisks); it addressed the following issues:

"Customers may experience one or more of the following:
• **Radio freezes and resets after startup.
• Vehicle Finder feature on SiriusT Guardian inoperable.**
• Heated seats will not turn on from controls screen (Sales Code UAQ).
• Arabic translation issues (Sales Code UAQ).
• Radio resetting.
• Radio controls and or touchscreen freezing up or becomes inoperative.
• Rear view camera does not display on the screen (unless the screen is blue which indicates a
poor camera connection).
• Applications not launching from the app screen.
• USB port will not play music from a USB flash drive.
• Inaccurate location of the vehicle on the navigation map.
• Paired phones will not connect via BluetoothT.
• Radio screen will not dim with the thumb wheel when adjusting the cluster brightness.
• Map screen does not return after rear view camera clears.
• Performance Control & Performance Page app not performing as expected.
• Bluetooth phone call audio too low (requires volume levels above 30 to be audible).
• Song information on radio screen doesn’t match the song playing.
• Navigation GPS says not available.
• Surround sound state not shown correctly.
• Responding to the Favorites notification does not go to that song.
• Compass not showing up.
• No sound or navigation when the radio is in customer mode.
• No SXM (Sirius XM) audio for channels 301 and above.
• When making an SOS call the display shows the vehicle phone has no service during a good
signal strength (U.S. Market Only).
• Head unit displays “Connected Services Not Active” after successful enrollment (U.S. Market
Only).
• In Vehicle Help (IVH) issue on app (U.S. Market Only).
• Assist calls not getting connected (U.S. Market Only)."

Kori
Dodge Social Care Specialist
 

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The service was completed on 8/16/17 and I am currently waiting for a return call from the dealership due to the vehicle still having the same issues. I am having several issues that you have listed and can not seem to get any assistance from the powers that be at the dealership. They act as if they have not seen this problem when it is clearly widespread.
 

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The service was completed on 8/16/17 and I am currently waiting for a return call from the dealership due to the vehicle still having the same issues. I am having several issues that you have listed and can not seem to get any assistance from the powers that be at the dealership. They act as if they have not seen this problem when it is clearly widespread.
You're welcome to send your VIN and servicing dealership in a private message--we can double the efforts and also call the dealership on your behalf!

Kori
Dodge Social Care Specialist
 

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Discussion Starter #17
MY car is a 2017 Challenger R/T with factory 8.4 NAV system. From day one the Nav did not work. Forget about Dodge helping you out. Go to driveuconnect.com and look up software updates and plug in your VIN #. If your car is a 2017 you should see the newest software update dated 8/9/17. Follow the instructions and upgrade the system yourself. It took almost 3 hours to download the 8.9 gig update and unzip it and transfer it to a thumb drive. Took the thumb drive to my car and followed the instructions. It took 40 minutes to do the upgrade. My NAV now works as well as everything else. It is a software problem and not a hardware problem. Replacing the head unit without the updated software is useless. Send me a private message if you have any questions.
 

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Hi cardaze,

When was your head unit replaced? A software update (TSB 08-007-17 REV. E) was released in May but recently updated to include more symptoms (with asterisks); it addressed the following issues:

"Customers may experience one or more of the following:
• **Radio freezes and resets after startup.
• Vehicle Finder feature on SiriusT Guardian inoperable.**

Kori
Dodge Social Care Specialist

Revision E was released in May? I thought D was released in April/May. E was released 2017-08-09




The Revision was updated to include more "symptoms"? So is it new software for the specific issues, or just a TSB edit? I was made to understand that these A to B to C to D to E revisions noted changes being made to the TSB are edits to the instructions to assist dealership in downloading the update. There is also this info stating the same thing: Our engineers have to change the revision letter anytime they make a change to any part of the TSB. The software update has remained the same since REV A but additional information has been added to the TSB to assist dealerships in performing the update.

I've also been told by Tasha w/ UConnect on 8-18-17 (which was a very interesting conversation) that this latest "update" addressed maps/locations in navigation. Others have too.

Rev A
Rev B
Rev c
Rev D ..
 

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The Revision was updated to include more "symptoms"? So is it new software for the specific issues, or just a TSB edit? I was made to understand that these A to B to C to D to E revisions noted changes being made to the TSB are edits to the instructions to assist dealership in downloading the update. There is also this info stating the same thing: Our engineers have to change the revision letter anytime they make a change to any part of the TSB. The software update has remained the same since REV A but additional information has been added to the TSB to assist dealerships in performing the update.

I've also been told by Tasha w/ UConnect on 8-18-17 (which was a very interesting conversation) that this latest "update" addressed maps/locations in navigation. Others have too.

Rev A
Rev B
Rev c
Rev D ..
Revisions can be made for any number of reasons. Sometimes it is to clarify or change directions. Sometimes it is to add another symptom. Sometimes it is to change a part number if there are parts involved. A new revision letter has to be made each time.

The software update itself has still remained the same. I also included all of the listed symptoms in the original post, for that TSB.

Kori
Dodge Social Care Specialist
 

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Revisions can be made for any number of reasons. Sometimes it is to clarify or change directions. Sometimes it is to add another symptom. Sometimes it is to change a part number if there are parts involved. A new revision letter has to be made each time.

The software update itself has still remained the same. I also included all of the listed symptoms in the original post, for that TSB.

Kori
Dodge Social Care Specialist

The TSB (TSB 08-007-17 ) is still the same, but has undergone a revision change to (E). However the software this time has gone from 16.8 to 16.11, but maps were the only software added to this recent update and only that. No bug fixes included.

Update 1: UCONNECT_VP4R_CR16.8_MY17_LALDLX_USA
Service Bulletin ID: 08-007-17_REV.D
Release Date: 2017-04-21
8.59 GB (9,226,008,311 bytes)




Update 2: (map update in this from what I can see in the .zip file and from what UConnect stated. It is also 196,310 bytes, or if preferred, 196.31 MB bigger than the previous one)
UCONNECT_VP4R_US_NAV_CR16.11_LALDLX_MY17
Service Bulletin ID: 08-007-17_REV.E
Release Date: 2017-08-09
8.59 GB (9,226,204,621 bytes)
 
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