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Discussion Starter #1 (Edited)
Well folks, the car has been in the shop since August 30th with a slipping transmission. I took my car to a different dealer than last year with the dropped intake valve because I thought I had a torque converter problem that they could fix and not give me a ton of issues working on it. I had the classic symptoms of slipping gears, higher than usual stall, wouldn't unlock at full stop nearly killing the motor, and shifting between reverse and drive would bog the motor. The dealer was able to duplicate my concerns and began all their troubleshooting steps. Dodges STAR team said that if there are no codes then there is no problem. After toiling around with the car for a week they called and said that after a fluid change and reprogramming the transmission seems to be passing all the test and works fine. They told me to come pick it up and drive it around for a few days to see what I think. Well this dealer is about an hour outside of town so I hit the road and after I get there they basically say all is well. I get in and take off the the road for a bout a block until the car starts bucking and reving out like it can't seem to catch 1st gear. I immediately turned back around and back to the dealer I went. I told the service guy that it won't even drive down the road and he hopped in for a drive with me. I took it around the block and showed him that it was bucking and wouldn't engage 1st gear. Then all of a sudden I was at a light and took off under normal throttle and it bucked into 2nd gear and threw a check engine light. It stayed in 2nd gear and went into limp mode. After getting it back to the shop it had a P0730ish code which was a 2nd gear ratio incorrect. That was a few days ago so now it sits waiting for Dodge to get back with the dealer about what it wants to do. I have been trying to call SRT and Dodge Customer Care lines that are stating that they have been affected by Hurricanes and can't answer phones. So far I havn't been able to get ahold of anybody from Dodge to help resolve this issue.

I have always had the crazy 1-2 cold soak shift problem. It would always flare the first 1-2 shift and slam into 2nd gear. After that it would appear to shift fine. Another problem I had with the transmission was that it would seemingly get stuck into a higher gear when turning and would just stay stuck until I mashed the gas. It was just accelerate slowly like the throttle body actuator was just opening ever so gentlly. Well now it sits. They checked the fluid and it wasn't burnt and there was minimal contaminates in the pan. Some copper, but overall still not bad. They refilled it and it supposedly passed all their "tests". I gotta say, I love the car and while it has given me an overall positive experience; I think it is time to say goodbye to it. My biggest turn off right now from Dodge products is the insanely crappy, overburdened, and sometimes inept service departments. My purchase experience with Dodge was positive, but that is about where it all stops. I was really interested in an EcoDiesel when they are shipping again, but at this time I am not sure if I want to deal with this mess anymore.

Dodge advertised and marketed these vehicles to have fun in them. Burn out this and go fast that, but I am not quite sure the reliability is there to support those claims.
 

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Get Dodge Cares on this forum involved,. and request that you get Robin at SRT as your case manager. I had to have my transmission replaced a little over a month ago in my 2015 SRT. Be sure to mention the redesigned valve body that Chrysler released in July 2015. Do you know when your car was built? I was told today that the TCM is actually integrated into the valve body of these transmissions. What an excellent idea.

In any case, be insistent, demand they give you the "premium service" that SRT owners are told they are buying. You've made a payment on your car and haven't been able to drive it for the entire time. Be sure to mention that. You definitely need to have SRT involved.

PM me if you'd like more information and details on my fun.
 

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Discussion Starter #4
Get Dodge Cares on this forum involved,. and request that you get Robin at SRT as your case manager. I had to have my transmission replaced a little over a month ago in my 2015 SRT. Be sure to mention the redesigned valve body that Chrysler released in July 2015. Do you know when your car was built? I was told today that the TCM is actually integrated into the valve body of these transmissions. What an excellent idea.

In any case, be insistent, demand they give you the "premium service" that SRT owners are told they are buying. You've made a payment on your car and haven't been able to drive it for the entire time. Be sure to mention that. You definitely need to have SRT involved.

PM me if you'd like more information and details on my fun.
I sent a PM to Dodge Cares on the forum since it seems that the call center for SRT is not available due to Hurricane Irma. Every time I call the SRT call center they have a recording basically saying, "Sorry about your luck, but we can't come to the phone right now because of the Hurricane". I understand I guess. You would think FCA would have a backup plan while the folks in Florida are working out their problems.

Also, it turns out that there is a TSB that FCA release that says that dealers are no longer allowed to replace or rebuild anything on A8 transmissions now. All problems, regardless of what it is, will result in a complete unit replacement if the STAR team says it is necessary. This seems to be one of the main contributing factors to some of the delays I have been experiencing. Last year when my car was down for nearly a month while they changed the motor I almost had them pay a car payment for me. I may pursue that again this time around if I can get a hold of somebody.
 

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I sent a PM to Dodge Cares on the forum since it seems that the call center for SRT is not available due to Hurricane Irma. Every time I call the SRT call center they have a recording basically saying, "Sorry about your luck, but we can't come to the phone right now because of the Hurricane". I understand I guess. You would think FCA would have a backup plan while the folks in Florida are working out their problems.

Also, it turns out that there is a TSB that FCA release that says that dealers are no longer allowed to replace or rebuild anything on A8 transmissions now. All problems, regardless of what it is, will result in a complete unit replacement if the STAR team says it is necessary. This seems to be one of the main contributing factors to some of the delays I have been experiencing. Last year when my car was down for nearly a month while they changed the motor I almost had them pay a car payment for me. I may pursue that again this time around if I can get a hold of somebody.
Hi grimmysnr,

Sorry to hear about your concerns, I just responded to your PM. The recording you heard is correct, our contact centers have been impacted by Hurricane Irma and we appreciate your patience as we work toward returning to full strength.

Andrea
Dodge Social Care Specialist
 

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Discussion Starter #6
I sent a PM to Dodge Cares on the forum since it seems that the call center for SRT is not available due to Hurricane Irma. Every time I call the SRT call center they have a recording basically saying, "Sorry about your luck, but we can't come to the phone right now because of the Hurricane". I understand I guess. You would think FCA would have a backup plan while the folks in Florida are working out their problems.

Also, it turns out that there is a TSB that FCA release that says that dealers are no longer allowed to replace or rebuild anything on A8 transmissions now. All problems, regardless of what it is, will result in a complete unit replacement if the STAR team says it is necessary. This seems to be one of the main contributing factors to some of the delays I have been experiencing. Last year when my car was down for nearly a month while they changed the motor I almost had them pay a car payment for me. I may pursue that again this time around if I can get a hold of somebody.
Hi grimmysnr,

Sorry to hear about your concerns, I just responded to your PM. The recording you heard is correct, our contact centers have been impacted by Hurricane Irma and we appreciate your patience as we work toward returning to full strength.

Andrea
Dodge Social Care Specialist
Thank you. I responded as well. I wish those folks that are affected by the Hurricanes the best of luck.
 

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Don't waste you time trying to get car payments reimbursed for loss of use unless you are leasing it. Time for a Hellcat :) Lots of good deals on new and used out there right now.
 

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Don't waste you time trying to get car payments reimbursed for loss of use unless you are leasing it. Time for a Hellcat :) Lots of good deals on new and used out there right now.
:thup:
 

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Discussion Starter #10
Have you made any progress on this?
Actually we did. It is still sitting in the shop, but a new transmission was ordered and is out for delivery today. The dealers transmission guy is out until Monday so hopefully I will have it back Tuesday morning. Once we got the code it seemed to move along with a few other items. The STAR team wanted them to pull the crank shaft pulley and inspect some bolt on there. I think to see if I had ever modified the car, which I haven't. The car has and will always be stock. So hopefully all goes week on Monday and I enjoy the time I have left with the car.

I did get a hold of Dodge Customer Care (through this forum) which elevated the case and Ruth is working the case. I inquired about a monthly car payment due to non-use and Ruth agreed. I submitted some financial and should see a reimbursement once the case is closed. So that is where I am now. More to come next week.
 

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Discussion Starter #11
There was finally a conclusion to this story. The transmission showed up and was installed on Monday the 25th and I picked up the car the next day. This put it about 30 working days at the dealer before it was all resolved. I was working with Ruth a Dodge Customer Service and she was able to get FCA to reimburse me for a month of non-usage which basically means that Dodge made a car payment for the month it was down. I have to say that every time I work with the Customer Cares part of Dodge, the experience has always been good. I think the dealer service network of FCA needs a lot of work. The service part of FCA is typically overburdened and sometimes lack the required support to get things done. I would also venture to say that many dealerships struggle with some of the new fandangled technology found in FCA vehicles.

In either case, the transmission was a remanufactured unit since FCA does not allow dealerships to change individual parts anymore. The 1-2 flare shift seems to have cleared up only to be replaced with a clunky/sloppy 4th gear. Going in and out of 4th gear seems a little weird. Sometimes it stumbles into 4th and then trips on itself into 5th. I am not sure if it is just working out the adaptives or what so I will let time run with that. A different quirk is that sometimes the power comes on strong and stays there all throughout the powerband and other times it seems a little gutless on the top end. It is getting a little cold here so my summer tires might be having a difficult time putting the power down. I will let it ride over the winter and see how it does next summer. Overall, it seems like everything is up and running as it should.

If anybody has any questions let me know.
 
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