The shifter speaks for itself as many of you are aware. During my install the rubber dust boot was pinching when tightening the rear bolt. I called Dave from Barton and he said he would send a replacement. I said it doesn't effect the shifting and didn't feel like tearing it down again. Dave then tells me, no I am going to send Joe to your house and fix it. I live approximately 3 hours aways from their factory. I was absolutely floored. This is one company that understands customer service. My brother has a 14 mustang and wanted the shifter just based on the story I told him about the level of customer service. I called Dave back and he had Joe bring the shifter for the mustang and installed it when he came to fix my shifter. No extra charge for the install. Great company.