Agreed. The BBB has no bite, or anything else anymore. Contact Chrysler directly as USRWDV8 stated.Before you go outside of Chrysler you have to show that you had no other recourse. Plus it's not fair not to give corporate a chance to rectify what the dealers do. You could contact Customer Care (email, live chat or phone on Dodge.com), which has been pretty slow for some, or PM DodgeCares (Regina) here Dodge Challenger Forum: Challenger & SRT8 Forums - View Profile: DodgeCares
In my experience, the BBB has proven toothless. They call up the business and post your negative review if there's no resolution. Most businesses don't seem to care. And when it's time to "adjudicate", I personally think of this guy (joke):
If the car is under warranty, the recourse is to demand arbitration per the warranty contract.Is there a function/department at Dodge corporate to hear/handle/adjudicate service related disagreements between customers and dealer service departments?
The BBB worked twice for me with dealerships. The last time was I bought a car and financed the window tint with the car. Once I took the car, I could never get the dealership to tint the windows. I posted a complaint with the BBB, and within a week the dealer contacted me wanting to know what they needed to do to resolve the complaint. I told them that I would get the windows tinted else where and they could write a check. They did just that with the agreement that I remove the complaint. Its worked both times.Agreed. The BBB has no bite, or anything else anymore. Contact Chrysler directly as USRWDV8 stated.
In my case, the customer care rep emailed me the next day to let me know they got my grievance, and she contacted the manager at the dealership to have him get with me and resolve the problem. He did contact me, not that there was anything left I needed from them since I'd already taken care of everything myself. Then customer care called me to follow up a couple days later to ensure it was addressed to my satisfaction, and they said they were sending letters to both the owner of the dealership and the overall Chrysler dealership office for tracking. If your complaint specifically named that manager as the problem, I would hope they'd be smart enough to go over his head and have the next level up contact you. However, if not, I would expect them to follow up and you could let them know it still hasn't been addressed and needs to be escalated.Now that I have contacted Customer Care, what happens now? Does the case simply get referred back to the dealer's service manager (with whom I disagree) or (hopefully) someone more likely to be more objective?