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2019 Challenger 1320
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2,235 Posts
Discussion Starter #1
I've been waiting almost a month for a new radio unit to be delivered to my local dealer; it was supposed to be delivered on 8/3, but as of today they don't even have a tracking number. The radio started rebooting around July 5th; I started finding my car dead in the garage around July 6th; I took it in to the dealer on July 9th - they tested the battery and it failed; they replaced it thinking that was the problem...it wasn't. It was whatever caused the radio to reboot every three minutes.

The issue is my radio attempts to reboot every 3 minutes, no matter whether the car is running or is parked in my garage. When it reboots, (1) any functions controlled by the radio unit are cancelled; this includes, but is not limited to the screen, the blind-spot detection, the radio itself, line lock, and drag mode, and (2) by rebooting every three minutes, it creates a draw on the battery.

When the car is running, I cannot risk using functions such as the reverse camera, safely shift lanes (due to blind spot ceasing functionality), line lock, or drag mode as these functions are interrupted during the reboot, and to attempt to rely on these functions during the course of reversing, changing lanes, using the line lock or drag mode creates a safety hazard to myself, other drivers, and the car itself.

When the car is in my garage, by rebooting every three minutes, the faulty radio draws power from the battery. Drawing power every three minutes while the car is parked and not running means that in 24 hours, the radio reboots 20 times an hour, or 480 times every single day. This happens even when the car is parked and turned off it my garage. This has already short-cycled my original battery (which dealer has replaced), and means I have to pull the fuse for the radio to keep it from damaging the replacement battery.

If I attempt to drive the car with the radio fuse pulled, I don't have a reverse camera (screen is blank), no blind-spot detectors (that I paid extra for), nor line lock functions; thus, I cannot safely drive or use the car as it was designed and intended by Dodge, and as I paid for.

I was willing to wait the few weeks for the radio; it has now been almost a month and there isn't even a tracking number associated with my radio. At this point, I'm paying a monthly car note for a lump of metal that can't be safely driven, nor used as designed and advertised by Dodge. I find this unacceptable.

Please advise.
 

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2019 Challenger 1320
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2,235 Posts
Discussion Starter #4

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2019 Challenger 1320
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2,235 Posts
Discussion Starter #6
Covid has caused some huge delays.
I've taken that into consideration, and weighed it against what my dealer told me might be the "Covid related delay". That date has passed. I understand the dealer is at the mercy of parts availability, but I also know from first-hand experience that dealerships and Mother Dodge don't always play nice together, especially when the issue is the radio unit. That's why I'm approaching from another direction.
 

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2019 Challenger 1320
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2,235 Posts
Discussion Starter #7
Too easy to blame everything on Covid. Dealer failed to ID problem on July 5.
In fairness, the dealer took the proper approach; address the obvious, and most basic possible cause and see what happens. I don't have an issue with what the dealer has done; I've been down the road on radio units before, and it's what I learned from my previous experience that has me most concerned....that and the plethora of other 1320 owners who have been reporting different (and in some cases the same) radio unit issues and their dissatisfaction at the resolution (or lack thereof)
 
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2018 Dodge Challenger T/A Plus in Yellow Jacket w/5.7L and A8 automatic
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1,479 Posts
If you want to ditch it.....lemon law it. Read up on your lemon law rights for your state of residency. Generally....30 days in the shop will do it.

If you want to keep it......request a loaner, and negotiate with FCA an extended car warranty.
Additionally....have them reimburse your monthly car payment (if any loan is on the car).

Performing an actual mention for @DodgeCares so they’ll be sure to see this thread...
 

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1,231 Posts
06 Charger. Radio head diagnosed as cause of parasitic drain. Replaced it. Small fortune. Did not resolve problem. Now turn DRL’s to off. No more drain.
 

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Your radio makes your car unsafe and unusable? Pull the fuse and drive the car. How did anyone ever back up without a camera? Collision detection and lane detection are not “needed,” nor is line lock or launch control. I get your point as it’s a new car and you shouldn’t be dealing with these issues but to call the car unsafe and unusable is on the extreme end of extreme exaggerations. The dealership is clearly doing what it can, you could throw a fit and demand something for the inconvenience but I doubt they’ll do much, they’ll just say it’s covid related and out of their control. It’s not like you can sue them for a faulty radio, that’s life, it happens and they’re replacing it under warranty.
 
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