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It has become blatantly clear that the $2000 Harmon Kardon 900 Watt Stereo System is not what it is advertised to be. I am one of many victims duped by this false and misleading advertising.

On the drivesrt.com website ([Video] With speed comes clarity. | driveSRT), it clearly states "meticulously tuned to suit the acoustics of each individual vehicle, ensuring the best possible sound quality". In addition, "Once the perfect component positions were identified, it was up to SRT to engineer a precisely crafted interior to serve as the base from which an ultra-low total harmonic distortion system could be realized". Furthermore, "ultimately delights even the most demanding audiophiles beyond their expectations".

This all could not be further from the truth. It is truly the worst sound system I have heard in a car in 20 years. My neon had a better system. My current home computer speakers (valued at $20) sound infinitely better. Stock radios in cheap cars are immensely better.

I have complained to Chrysler about this issue for 3 months and they keep saying the sound quality issue is the problem of the radio stations in Chicago not broadcasting correctly! This is despite the fact that all the other cars on the dealer lot have better sounding systems while listening to the radio.

My steering wheel has been squeaky from delivery...a delivery that was delayed by 4 weeks for no apparent reason. Chrysler's response: "our experts maintain that the vehicle is operating normally".

Check out these videos for yourself. Password is "srt":

https://vimeo.com/47413166 Be my Lover SRT

https://vimeo.com/47413230 Breakfast2 SRT

https://vimeo.com/47413442 Breakfast SRT

https://vimeo.com/47413443 Free Falling SRT

https://vimeo.com/47413444 Poison Home Computer

https://vimeo.com/47413446 Poison SRT

https://vimeo.com/47413447 Radio Static Apple Vacation SRT

https://vimeo.com/47413709 Radio Static Parking Lot SRT

https://vimeo.com/47413710 Santana SRT

https://vimeo.com/47413712 Squeaky Wheel2

https://vimeo.com/47413713 Squeaky Wheel

https://vimeo.com/47843491 Call Me Maybe - GM

https://vimeo.com/47843492 Call Me Maybe - SRT

Chrysler states that I'm the only one complaining that the system is horrible. I know this is not true based on other complaints on the forum. Please comment if you have had issues. I'm not going to settle until Chrysler acknowledges their deceptive marketing and fraudulent description of their system. I want this system out of my car and my money back so I can "upgrade" to a stock system or an aftermarket system.

I've owned over 50 Chrysler products and have been responsible for hundreds of sales via referrals. As of now, that will end. I cannot refer people to companies that are dishonest about their products and refuse to fix the problems.
 

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Can't speak for the HK system, as my 2012 was one of the first '12s ordered and built, and the HK wasn't available yet. I can say that the BA system in my car BLOWS. It has very little in the way of depth and sound staging and fails to envelope me at all. In fact, my 2011 SRT which was equipped with the Sound Group II was vastly superior. If I didn't love to listen to the sound of the 392 so much, I'd probably be as pissed as you.
 

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Add me to the list. I'm extremely happy with my SRT8...in every regard...EXCEPT this HK sound system.

And I'm with you...I truly think it is the worst system I've ever owned....yet I dropped 2K on it?!?
(I'm not exaggerating...the system really sucks!)

If you're trying to rally troops, add me to the list, and I suggest you also look through this thread:

http://www.challengertalk.com/forums/f39/18-speakers-premium-audio-system-worth-77809/

I'd LOVE for something to come of this...just not sure what.

But I know that my first order of business, once I gather the funds, is to replace this POS system!

Keep me posted!
 

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I don't really think you can get anything done here but I guess it's a shot. My advice would be to just upgrade, take your loss and as a lesson learned. Not worth stressing this much about.

Though if you wanted an argument, there is fraud in that statement since the interior hasn't changed since 2008 so how could SRT design it around the system? I highly doubt from my 2009 SE to the 2012 SRT that there is even more sound deadening.

If it really is that big of a deal, dissect each statement made by Chrysler about the system and write a lengthy reasoning to your logic. (I would say at least 10 pages), then send this to Chrysler threatening a lawsuit. If it's a no go, then try your luck in small claims.
 

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I'm an audiophile and, me personally, I wouldn't pay half a penny extra for an optional radio. I always get the standard one because in the coming months it is getting taken out anyway. Plus, the aftermarket offers WAY better choice, quality and sound than what the factory is offering.

I think you're heading down a dead end street if you expect Chrysler to do something about your situation.
 

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I was debating buying my SRT8 with the H-K system. Fortunately, I had the opportunity to listen to it in two different cars before I did. For $2,000, that system is a joke. So I got my car without it.

Also misleading, is they advertise it as having 18 speakers. It might have 18 voice coils, but not 18 speakers!

I saw a video of it on YouTube, with an H-K representative demonstrating the system. It sounded terrible--the CD skipped, and the sound was very distorted. The host had a hard time keeping a straight face throughout the demo.
 

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I'm an audiophile and, me personally, I wouldn't pay half a penny extra for an optional radio. I always get the standard one because in the coming months it is getting taken out anyway. Plus, the aftermarket offers WAY better choice, quality and sound than what the factory is offering.

I think you're heading down a dead end street if you expect Chrysler to do something about your situation.
I'm with you brother. Can I get a 130 in an SRT8 to save some coin?

I put the best sound system I've ever experienced in my car and I'm hoping to move it right on over to the Challenger I get. Just wish the speaker placement in the Challenger wasn't so bad. Tweeters in the dash suck
 

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In my experience, all factory sound systems are compromised--some more than others--at least on the cars we mortals experience.

I have the 2010 SG II and was similarly disappointed. Juve996's audio installer convinced me the electronics were fine, just the speakers needed upgrading.

Simply retrofitting better speakers and adding extra tweeters in the kickpanels made a HUGE difference. I can play the IASCA competition CD and get the soundstage and imaging they describe in their instructions.

You could consider your $2k went toward good electronics, and then deal with the speakers.
 

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Really? Are you guys audiophiles with high discerning tastes in systems or something? I have the OEM Alpine system in my 2012 Ram. It doesn't set the world on fire but it suits me ok. You guys are making the HK system sound like an AM radio in the original '70 Challenger lol.

Hopefully later today or tomorrow I'm taking delivery of my SRT8 with this HK system in it and you guys are upsetting me...:icon_lol:
 

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I kinda prefer pounding low bass and mid with some rock tunes in the Challenger, fits the mood, I have no experience with the HK system, but I have NEVER liked them in my parents cadalics or range rovers. And yeah, all stock systems are a lie wattage and actual speaker wise, they say 12 speakers but if it's a single 3-way 6x9 or 6.5, they put it down as 2-3 speakers even though it is ONE, wattage wise they only rate PEAK from my understanding, which you never reach unless you crank it to 30+ I never need mine above 22.

The stock SRT Kicker system I like, though it lacks mid-bass and the tremble on notes voice wise can actually hurt my right ear with rock at times it's just too "shrill" compared to my older Infinity Kappas in my Toyota, basic fact is stock speakers aren't that good, and we have a built in cross-over under the dash so upgrading unless you get a epiccenter or something to regain everything it cuts off stock for proper sound, you are screwed
 

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Hopefully later today or tomorrow I'm taking delivery of my SRT8 with this HK system in it and you guys are upsetting me...:icon_lol:
I prefer the term "preparing" you...

you have time to mentally prepare yourself to focus on the other parts of the car. It's still something to be VERY excited about.

just brace yourself for disappointing audio.

But hit the throttle, and don't even sweat it for now!! ;)
 

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You guys are making the HK system sound like an AM radio in the original '70 Challenger lol.
that's not a bad analogy! haha

kidding aside, we ALL know factory systems are sub-par. I accept that.

However, THIS one..was advertised as an exception to that rule. And it was not.

in fact, it was even worse than normal factory systems. At least, that's MY opinion.

It seems that 90% of the power is in the high's/mid. and the bass (when it does kick in) is either a low barely audible rumble, or it's a 6x9 that's obviously reaching past it's bass range and only conveying a crappy rattle.

18 speakers, 2 of which are 10" subs, and there's NO punch.

There's some vibration...but NO punch.

so disproportionate power towards the higher range, and sub-par performance in the lower range. The end result sounds simliar to those knock-off ipod docks you can get at the cash register aisle at Walmart.

And all for a system advertised as premium at a cost of $2,000+
 

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You guys bash it so bad I want to hear it. I'll convince someone at the dealer to let me listen when I get my oil changed. They owe me a favor since their lift caught on fire and were far behind on changes today.
 

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You guys bash it so bad I want to hear it. I'll convince someone at the dealer to let me listen when I get my oil changed. They owe me a favor since their lift caught on fire and were far behind on changes today.
do it!

Make sure you listen to a few songs in it.

Come back...let us know what you think!
 

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My biggest complaint is that my rear tweeters right behind the front seats have been blown since day 1. They just crackle. I just havent had time to go back to the dealer.
 

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I just checked the site and it is required. So if you want factory Nav, you gots to cough up the dough for the HK.
 
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