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My 2018 T/A 392 with 17k on it just started to have the delamination. I live in New England, so the heat isn't an issue. I went to my local dealer and the service manager told me to call FCA. I did that an was given a claim number and was told that within 2 days, I would receive a call back. That never happened. I called today and got an apology and was told that I will hear back. My fingers are crossed. Will they really call me? I have to admit that I am quite disappointed by FCA's ignorant way of dealing with what is an obvious widespread problem. I signed on to a class action suit. I love my car and have never had an issue with it. FCA better make good
 

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FCA now Stellantis is really no different then just about all of the car manufacturers when it comes time to honoring a warranty repair for components that obviously have a defect. If not mentioned in this post, try contacting U-Connect. I read that they may warranty the delaminating screen. The other option is to remove the radio and replace the screen. There are some U-Tube videos on the subject. Our cars are not the only ones that are affected by this issue.
 

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I'm right with you...I put a claim in and am waiting

FCA now Stellantis is really no different then just about all of the car manufacturers when it comes time to honoring a warranty repair for components that obviously have a defect. If not mentioned in this post, try contacting U-Connect. I read that they may warranty the delaminating screen. The other option is to remove the radio and replace the screen. There are some U-Tube videos on the subject. Our cars are not the only ones that are affected by this issue.
It's a 2018, so it's out of warranty. I'll be damned if they don't take care of it. Waiting to hear from the claim rep. He was supposed to contact me within 2 days...it never happened. Spoke to someone else today and he said he is passing it along. I hate to say it, but I'm feeling a run around in the making

Call FCA Customer Support...stay on top of them. It's bad publicity if they don't assume responsibility. Is anyone from Stellantis reading this?
 

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I'm right with you...I put a claim in and am waiting


It's a 2018, so it's out of warranty. I'll be damned if they don't take care of it. Waiting to hear from the claim rep. He was supposed to contact me within 2 days...it never happened. Spoke to someone else today and he said he is passing it along. I hate to say it, but I'm feeling a run around in the making


Call FCA Customer Support...stay on top of them. It's bad publicity if they don't assume responsibility. Is anyone from Stellantis reading this?
I agree with what you are saying as far as poor customer support and service. The reality is, that this is pretty much SOP, not just Dodge or Stellantis throughout the industry. Look into buying a new screen or get in touch with a module repair store and see if they will tackle this job. Some people with a little patience and a bottle of rubbing alcohol and a scraper have actually taken their screen apart and repaired it. Take a look at the U-Tube videos on the subject.
 

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I'm having the same issues with my 17 shaker and was basically told by uconnect nothing they can do for me. I just shelled out 140 for the radio to be "updated" to stop the freezing and crashing issues. Still happens, screen looks like dogcrap pealing apart. I was about to go buy another dodge product for my wife. Highly doubt that now with the way they are acting.....
 

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It’s utterly ridiculous that this isn’t a recall. For it to be such a wide spread issue is bad business. I haven’t had my car for two years and my screen is unusable to the point where I the back up camera doesn’t even show up. I’ve talked to 5 different people through @DodgeCares and I continually get the run around about warranties. This is an extreme safety issue.
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FCA now Stellantis is really no different then just about all of the car manufacturers when it comes time to honoring a warranty repair for components that obviously have a defect. If not mentioned in this post, try contacting U-Connect. I read that they may warranty the delaminating screen. The other option is to remove the radio and replace the screen. There are some U-Tube videos on the subject. Our cars are not the only ones that are affected by this issue.
Hi Bob. Uconnect called me and gave me a claim number. I left it with the dealer today and they documented the delimitation. The service writer told me they emailed Uconnect. Earlier today, I did receive another call from Uconnect, making sure that I was going to the dealer. The service writer said they'll order the new unit as soon as they hear back. I'm assuming that'll happen tomorrow. The Uconnect claims rep told me that time is of the essence, so all seems like it's going nice and smooth. The dealership was great. There is a class action suit just starting. Contact Millberg Law
 

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Hi Bob. Uconnect called me and gave me a claim number. I left it with the dealer today and they documented the delimitation. The service writer told me they emailed Uconnect. Earlier today, I did receive another call from Uconnect, making sure that I was going to the dealer. The service writer said they'll order the new unit as soon as they hear back. I'm assuming that'll happen tomorrow. The Uconnect claims rep told me that time is of the essence, so all seems like it's going nice and smooth. The dealership was great. There is a class action suit just starting. Contact Millberg Law
Thank you for letting me know how this situation has progressed. Hope you get your replacement soon. The class action is being handled by the Miller Law Firm. Their phone number is: (248) 843-0775.
 

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Hey there @DodgeCares
I’ve got a 2018 RT with 46k miles and the dreaded delamination issue. New member here so I cant message you guys, but hoping I can get some kind of a reply and a potential fix.

thanks!
Hi Mackedbymack,

We're happy to look into this for you. I'll send a PM shortly to discuss further.

Steph
DodgeCares
 
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Hi Mackedbymack,

We're happy to look into this for you. I'll send a PM shortly to discuss further.

Steph
DodgeCares
I called my claim agent at Uconnect today. He said that he had not spoken to my local dealer as of yet and told me he would call me back today. I hope that this isn't the start of a runaround
 

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Further to my post of 28 May I actually got a reply from FCA Canada!

Thank you for contacting FCA Customer Care. We received your email about warranty denial for the touchscreen radio delamination issue experienced with your 2017 Dodge Challenger, VIN: ***. We apologize for learning of this issue. (my note, what does this even mean?)
We spoke with the Service Manager Gus from Richmond Chrysler who advised us that the dealer took photos and verified that there was damage found on the upper top left corner (my note, it was actually the upper right corner) of the screen causing the delamination. Regrettably, per the PDF copy warranty booklet (https://www.fcacanada.ca/owners/en/...er_Challenger-SV17LX-LD-LA-B-080A-WML-1st.pdf) page 6, FCA warranty does not cover for issues caused by outside influences.
Thank you for allowing us the opportunity to review this matter with you.


Since I last wrote nearly a quarter of the screen has delaminated and several new fail points have appeared right across the top, presumably the dealer and Chrysler think I'm pulling off the bezel and damaging it every weekend! Chrysler and the dealers obviously don't want to confront this but blaming the victim of the fault is pretty low.

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My Uconnect claims rep never called me back yesterday as he said he would. Today all I got was his voicemail...I smell a good screwing going on. There are a couple of class action lawsuits in the works about this. Such a shame that Stellantis dropped the ball here. I love the car and never had an issue. There is so clearly manufacturing issues. I'm not giving up. They will pay for it, be it now or in 10 years when they settle the class action lawsuits.
 

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My Uconnect claims rep never called me back yesterday as he said he would. Today all I got was his voicemail...I smell a good screwing going on. There are a couple of class action lawsuits in the works about this. Such a shame that Stellantis dropped the ball here. I love the car and never had an issue. There is so clearly manufacturing issues. I'm not giving up. They will pay for it, be it now or in 10 years when they settle the class action lawsuits.
It won't give you much comfort but other manufacturer's who use the U-Connect radio are experiencing the same issues. As far as those who have joined the class action, I wouldn't expect much compensation from it when it is finally settled. As you indicated, these matters can take years and it is usually the attorneys who come out on top financially when all is said and done. I understand your frustration but in order to have a working U-Connect system in your vehicle, you may want to search e-bay and acquire a new unit or replace the screen in your existing radio which is not too complicated once you acquire a new screen. There is also a U-Tube video on how to repair your existing screen for a few hours of your time and around $10.00 for supplies.
 

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It won't give you much comfort but other manufacturer's who use the U-Connect radio are experiencing the same issues. As far as those who have joined the class action, I wouldn't expect much compensation from it when it is finally settled. As you indicated, these matters can take years and it is usually the attorneys who come out on top financially when all is said and done. I understand your frustration but in order to have a working U-Connect system in your vehicle, you may want to search e-bay and acquire a new unit or replace the screen in your existing radio which is not too complicated once you acquire a new screen. There is also a U-Tube video on how to repair your existing screen for a few hours of your time and around $10.00 for supplies.
The claims agent is having me go back to my local dealer tomorrow. The service manager hasn't emailed the diagnosis as requested yet. I have the Uconnect rep's direct line and will put the two of them together. My fingers are still crossed, taking every step as directed by Uconnect
 

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I called my claim agent at Uconnect today. He said that he had not spoken to my local dealer as of yet and told me he would call me back today. I hope that this isn't the start of a runaround
Sorry it's been a challenge communicating with your specialist. Feel free to PM us your case# or VIN for further updates on your case.

Steph
Dodge Cares
 

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Sorry it's been a challenge communicating with your specialist. Feel free to PM us your case# or VIN for further updates on your case.

Steph
Dodge Cares
Thank You...Tomorrow I am going in person to dealership and speaking face to face with the service adviser. Neither the dealership nor Uconnect are attempting any communication. A simple email was requested between the two, but they have not completed this. It was last Friday that I left the car with the dealer. My Case Number is 83485593
 

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I'm right with you...I put a claim in and am waiting


It's a 2018, so it's out of warranty. I'll be damned if they don't take care of it. Waiting to hear from the claim rep. He was supposed to contact me within 2 days...it never happened. Spoke to someone else today and he said he is passing it along. I hate to say it, but I'm feeling a run around in the making


Call FCA Customer Support...stay on top of them. It's bad publicity if they don't assume responsibility. Is anyone from Stellantis reading this?
If they do not help you submit to the BBB. I did and a week later I got a call from Dodge/Stellantis Executive office. They agreed to cover the $1200 for a new Uconnect system. I sent him my dealership diagnosis quote. It took about another week and they approved it. Dealership ordered
Part and it took almost 2 weeks but this week it got installed. I am the 4th owner, car has 10K miles, 2018 hellcat widebody amd is out of warranty. Don’t give up keep pushing for them to cover it since it is a known issue and could turn into a major safety issue if changes driving modes.

Update ** after submitting to BBB I got a call from Dodge that they would cover the cost. Took almost a month but this week the new Uconnect system was put in.
 

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I have a 2019, I noticed I had fingerprints that wouldn't come off. I took it to my local dealer and they looked at it decided to replace the radio. I'm thinking for the ones who have the finger marks, could that nasty hand sanitizer be affecting the screens?
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