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...Tomorrow I am going in person to dealership and speaking face to face with the service adviser. Neither the dealership nor Uconnect are attempting any communication. A simple email was requested between the two, but they have not completed this. It was last Friday that I left the car with the dealer. My Case Number is
If they do not help you submit to the BBB. I did and a week later I got a call from Dodge/Stellantis Executive office. They agreed to cover the $1200 for a new Uconnect system. I sent him my dealership diagnosis quote. It took about another week and they approved it. Dealership ordered
Part and it took almost 2 weeks but this week it got installed. I am the 4th owner, car has 10K miles, 2018 hellcat widebody amd is out of warranty. Don’t give up keep pushing for them to cover it since it is a known issue and could turn into a major safety issue if changes driving modes.
Thank You Hemigirl 18. I spoke with the Uconnect claims rep tonight. The dealership that I took it to told him of the diagnosis but also said that they will NOT handle the install. Now back to the first dealer that I took it to and talk to the service manager and see if they will do the install. Uconnect said that they will replace the unit as long as a dealer agrees to install. They definitely don't make it easy. The local CDJR dealer closest to me, Best CDJR of Plymouth, Mass. will never have my business in anyway. I'm headed back to Quirk CDJR in Marshfield, Mass tomorrow. If I get no satisfaction, I for sure am contacting BBB and my state Attorney General ASAP
 

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Thank You...Tomorrow I am going in person to dealership and speaking face to face with the service adviser. Neither the dealership nor Uconnect are attempting any communication. A simple email was requested between the two, but they have not completed this. It was last Friday that I left the car with the dealer. My Case Number is 83485593
Thanks for the heads up, we see your case specialist has been in touch with the next steps for you! If you need any further updates, send us a private message and we're happy to assist.

Steph
Dodge Cares
 

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This is very disheartening for me. I’m going thru the same issues with my screen and overall unit performance.
I took it to the dealer and they told me I was “lucky” because I was still under the basic warranty.
By the time I got home they told me the DELAMINATION was not covered under my basic warranty and I’d have to flip the cost to replace it.
I’ve had the car for a year and I’m tempted to to leave it there…
 

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Welcome to Challengertalk ;) Frankly that's BS. Dealers have been telling owners out of warranty not covered because no warranty, but not covered under warranty would mean they are saying it's physical damage which it is not as 32 pages of posts on one forum will attest to

DodgeCares can you please PM and see if you can assist this member?

A Guy
 

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Welcome to Challengertalk ;) Frankly that's BS. Dealers have been telling owners out of warranty not covered because no warranty, but not covered under warranty would mean they are saying it's physical damage which it is not as 32 pages of posts on one forum will attest to

DodgeCares can you please PM and see if you can assist this member?

A Guy
Thanks for your input. It does smell like BS to me too.
I asked the dealer "What’s the life on the head unit? 12 months? Because if I gotta pay for a new one, I just need to know when I got to replace it again. It’s only been a year…"
They refuse to answer. Which again makes no sense; they want to replace my unit but can’t guarantee it, nor cover it under my warranties🤔
I did call Chrysler customer care and they said that they AGREE that my screen/unit is and should be covered. They added that they didn’t understand why the dealer denied my coverage delaminated or not. However the dealer isn’t touching it.
I do have a case number. I’ll keep you guys in the loop.
 
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