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I purchased a 2018 Dodge Challenger Scat Pack Challenger from Smith Haven Dodge on September 24th. I've encountered an issue with the vehicle starting in the middle of October. I returned to the car after a few days of it being parked up, and the battery was completely drained. I thought to myself, maybe I had left something on in the interior but was positive I didn't. The vehicle was towed to Brooklyn Chrysler Jeep Dodge on October 13th, where they checked the car's battery and electrical wiring and returned the car the same day.

The next day as I approached my car I noticed that the 8.4 inch screen was on inside (radio playing as well), with the car totally off. I realized that this is what caused the battery to be drained the first time; the UConnect screen turned and stayed on until the car was totally drained of its battery. I brought the car back to the same dealership on Sunday October 15th. They did some system reconfiguration and reset the battery, but nothing further as the electrical service specialist wasn't present.

The problem stopped for a little, or so it seemed. I left the car parked for 3 days while I was away, and returned on Saturday October 28th to it dead once more, completely drained of battery. The car was towed once more to Brooklyn Chrysler Jeep Dodge on Monday, October 30th and was serviced for 10 days. They returned the car and said that the issue was 'erratic voltage to the driver door handle', replaced the part and gave the car back. Came back to the car that same night and saw the screen on AGAIN. I unplugged the battery and left the car parked up till November 13th. On that day I brought it to Smith Haven and it has been there being serviced ever since. They have been trying to replicate the problem so that they can fix it, but (of course) it's only happened twice while the cars been there so far. They've now told me they're sending a field engineer down to try to fix the issue.

Needless to say, I am FURIOUS at this situation. I've been driving around in a Jeep Cherokee loaner, and my Scat Pack has been in a service department more than it has been in my possession. The car does not even have 900 miles on it... Has ANYONE experienced anything similar to this, and if so what was the solution???

Thank you guys, rant over lol.
 

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If it's been in the shop 30 days or more most states will LEMON LAW it.
It's time to speak to a Lemon Law attorney.
 

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I purchased a 2018 Dodge Challenger Scat Pack Challenger from Smith Haven Dodge on September 24th. I've encountered an issue with the vehicle starting in the middle of October. I returned to the car after a few days of it being parked up, and the battery was completely drained. I thought to myself, maybe I had left something on in the interior but was positive I didn't. The vehicle was towed to Brooklyn Chrysler Jeep Dodge on October 13th, where they checked the car's battery and electrical wiring and returned the car the same day.

The next day as I approached my car I noticed that the 8.4 inch screen was on inside (radio playing as well), with the car totally off. I realized that this is what caused the battery to be drained the first time; the UConnect screen turned and stayed on until the car was totally drained of its battery. I brought the car back to the same dealership on Sunday October 15th. They did some system reconfiguration and reset the battery, but nothing further as the electrical service specialist wasn't present.

The problem stopped for a little, or so it seemed. I left the car parked for 3 days while I was away, and returned on Saturday October 28th to it dead once more, completely drained of battery. The car was towed once more to Brooklyn Chrysler Jeep Dodge on Monday, October 30th and was serviced for 10 days. They returned the car and said that the issue was 'erratic voltage to the driver door handle', replaced the part and gave the car back. Came back to the car that same night and saw the screen on AGAIN. I unplugged the battery and left the car parked up till November 13th. On that day I brought it to Smith Haven and it has been there being serviced ever since. They have been trying to replicate the problem so that they can fix it, but (of course) it's only happened twice while the cars been there so far. They've now told me they're sending a field engineer down to try to fix the issue.

Needless to say, I am FURIOUS at this situation. I've been driving around in a Jeep Cherokee loaner, and my Scat Pack has been in a service department more than it has been in my possession. The car does not even have 900 miles on it... Has ANYONE experienced anything similar to this, and if so what was the solution???

Thank you guys, rant over lol.
Hi NewYorkScattie,

Sorry to hear about your concerns with your vehicle! If you require further assistance please don't hesitate to send us a PM with your VIN and let me know.

Andrea
Dodge Social Care Specialist
 

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I've had happen with my 2018 GT also, 60 hours after I got it. Had roadside come out and jump it then took it to the dealer later that morning. They say the "radio" needs to be replaced. 12 days later the part STILL hasn't been ordered because the dealership cannot get approval to order it. I have gotten Chrysler Care involved (useless, so far). The service manager has gotten the area manager involved who has told the service manager to order the part on her authority. That was two days ago, still nothing.

I'm livid. My 7.5 year old Accord never gave me a moments' trouble. This POS is acting up after 2 days. I am also have the center gauge cluster go out sporadically. It's happened 5 times now and they say they can't find anything wrong with it.

NOT a happy camper at this point.
 

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I recently went through a lemon law exchange with a Pacifica. My experience:
1) Get a printout of all repair orders from the dealer before you mention anything about lemon law.
2) Contact a lawyer, even though the first step is (at least in my state) an arbitration process that is not supposed to require a lawyer. Lemon law lawyers work on contingency. I only had to pay a $200 filing fee. Best money I ever spent. I went through arbitration before contacting a lawyer. What a total waste of time. Nothing but stress and a feeling of hopelessness. The lawyer snapped his fingers and I was in a new car.
 

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Yeah, these cars do have electrical issues. The lines for my backup camera disappear randomly and my trunk latch works intermittently. Add that to the engine tapping noise when cold and the whining rear end and I'm probably headed back to a boring old reliable Honda because I don't have time for 10 trips to the dealer, rental cars (which my dealer doesn't offer) and arbitration cases. Sad, because every time I look at the car I think "that's a great looking car".
 

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Hello,


I would suggest getting a profession LinkedIn account then using that to send a email to Peitro Grolier. Pietro seems to be a very upstanding person. Keep in mind that I have never met him in person; however, I'll still say he seems to be a very nice person. I say this because every time I have reached out to him with issues in this manner, I would get a call from someone in the Executive Referrals department.

While this might not be the case for you, it has for me.
 

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I worked as a tech for Smith Haven Dodge years ago in the late 80s . I quit after a few days. The place was a joke back then. I really don’t know if they got any better.
 

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I've had happen with my 2018 GT also, 60 hours after I got it. Had roadside come out and jump it then took it to the dealer later that morning. They say the "radio" needs to be replaced. 12 days later the part STILL hasn't been ordered because the dealership cannot get approval to order it. I have gotten Chrysler Care involved (useless, so far). The service manager has gotten the area manager involved who has told the service manager to order the part on her authority. That was two days ago, still nothing.

I'm livid. My 7.5 year old Accord never gave me a moments' trouble. This POS is acting up after 2 days. I am also have the center gauge cluster go out sporadically. It's happened 5 times now and they say they can't find anything wrong with it.

NOT a happy camper at this point.
Hi CtheW0rld,

Sorry to hear about your concerns with your vehicle, I've responded to your PM!

Andrea
Dodge Social Care Specialist
 

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2015 RT 5.7 M6
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Out of all the cars I have owned my 2001 infiniti I30 was the biggest POS (had 20K when I bought it and sold it at 80K).

needed new door hinges
PCM failed (twice - first time I replaced stepper driver ICs, second time board fried completely - IAC failure wiped it out)
Cats failed
reverse ring on trans failed
back quarter panels rusted through
MAF failed
electric motor mounts failed
IAC failed
heated seat heaters failed
rear bearings failed
passenger side ABS sensor failed
alternator failed
Chrome accents corroded
Window seals leaked

My 85 fiero (my litmus test for POS-ism) did not have so many problems. I even owned a 1978 dodge ramcharger (I miss that beast) when I was a teenager and I beat the piss out of that truck and the only thing that failed on it was the front driveshaft...oh and the steering box leaked oil like a Harley. The challenger has it's issues but I would not call it crap.
 

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I purchased a 2018 Dodge Challenger Scat Pack Challenger from Smith Haven Dodge on September 24th. I've encountered an issue with the vehicle starting in the middle of October. I returned to the car after a few days of it being parked up, and the battery was completely drained. I thought to myself, maybe I had left something on in the interior but was positive I didn't. The vehicle was towed to Brooklyn Chrysler Jeep Dodge on October 13th, where they checked the car's battery and electrical wiring and returned the car the same day.

The next day as I approached my car I noticed that the 8.4 inch screen was on inside (radio playing as well), with the car totally off. I realized that this is what caused the battery to be drained the first time; the UConnect screen turned and stayed on until the car was totally drained of its battery. I brought the car back to the same dealership on Sunday October 15th. They did some system reconfiguration and reset the battery, but nothing further as the electrical service specialist wasn't present.

The problem stopped for a little, or so it seemed. I left the car parked for 3 days while I was away, and returned on Saturday October 28th to it dead once more, completely drained of battery. The car was towed once more to Brooklyn Chrysler Jeep Dodge on Monday, October 30th and was serviced for 10 days. They returned the car and said that the issue was 'erratic voltage to the driver door handle', replaced the part and gave the car back....

Thank you guys, rant over lol.
I've had happen with my 2018 GT also, 60 hours after I got it. ..

NOT a happy camper at this point.
Do both of you have the remote start option on your cars and do you use it? This is something I can easily repro on my car using the remote start feature. Since my car is unique I have not taken it in to have this looked at but I can repro using the remote start easily and have a reliable work around for this on my car. This is testing I have done once I got remote start installed from the dealer:

1. remote start the car.
2. drive around listening to the radio.
3. stop open door to turn off radio.
4. come back 3 hours later radio is on.
5. turn off radio and radio stays off until the next cycle

To prevent this from happening I do:

1. remote start the car
2. drive around listening to the radio.
3. stop open the door to turn off the radio.
4. close the door and wait for the car to shut off all internal lights(my car is using the 30 second delay so 30 seconds)
5. Start the car turn off the radio.
6. turn off the car.
7. come back in 3 hours and radio is still turned off.

To never have this issue:

1. dont use remote start to start the car.

Of course if you dont use remote start or dont have remote start then your issues are not the same as mine. Since I have 2 methods of never having this issue, Once I understood how I could prevent it from happening on my car I either use method 2 or 3 if the car is parked for more than 20-30 minutes.
If you guy's do have the remote start feature maybe you could test the relationship between the 2 and if there is one then help the dealer TS fixing it for others that have this same issue if those exist.

Ron
 
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