I hear you! I have a great dealer & service department here in Raleigh - Leigh Dodge or Jeep and their customer service is AWESOME!I feel bad for y'all that have dealers with lousy customer service. My go-to dealer for service is Garber Chrysler Dodge Jeep in Green Cove, Springs, FL and they had me in and out of the dealership in just over an hour. There's something to be said for doing business in a small nearby community instead of the busy big-city dealers for service.
They offered me an appointment within two days but I delayed till the following Monday. They offered to take me home (too far for the short wait in my opinion) or to a nearby shopping area. I chose to hang around and look at the new cars. They had a sweet Challenger 1320 on the lot and that new Jeep Gladiator is pretty bad ass.