[damnimcooltom]

I know it's not a Challenger, but I figured I'd start here... I recently bought a 2014 Ram with an RA3 radio that had a functional NAV system on it. Since the thing had a dozen iPhones tied to it, etc, I figured a factory reset was the easiest way to clear out the last owner's junk. I did that yesterday, and everything seemed fine. I didn't really think anything of it, since what I had read said that once you upgrade to NAV on an RA3 radio, it sticks for the life of the radio.

I took the truck to the Ram dealer today for a recall, and afterwards, I decided to play with the NAV, and it wasn't there. When I go into the settings, the NAV database and server info is gone. Did the factory reset wipe that out? Is there a way to get it back? I didn't pay for the upgrade, and honestly, I doubt I'll use it, but what I had read before said it was a one-time upgrade kind of thing.

Another thing that is kind of weird, is that the dealership had replaced this radio under warranty, and SiriusXM shows it's a radio out of a 2013 2500, not the 2014 1500 I have. Would they have installed a used, older radio during a warranty repair? Ugh.

In any case, has anyone upgraded their NAV, and then done a factory reset? I'm interested in seeing what your results were.

Thanks!

 

[DodgeCares]

I know it's not a Challenger, but I figured I'd start here... I recently bought a 2014 Ram with an RA3 radio that had a functional NAV system on it. Since the thing had a dozen iPhones tied to it, etc, I figured a factory reset was the easiest way to clear out the last owner's junk. I did that yesterday, and everything seemed fine. I didn't really think anything of it, since what I had read said that once you upgrade to NAV on an RA3 radio, it sticks for the life of the radio.

I took the truck to the Ram dealer today for a recall, and afterwards, I decided to play with the NAV, and it wasn't there. When I go into the settings, the NAV database and server info is gone. Did the factory reset wipe that out? Is there a way to get it back? I didn't pay for the upgrade, and honestly, I doubt I'll use it, but what I had read before said it was a one-time upgrade kind of thing.

Another thing that is kind of weird, is that the dealership had replaced this radio under warranty, and SiriusXM shows it's a radio out of a 2013 2500, not the 2014 1500 I have. Would they have installed a used, older radio during a warranty repair? Ugh.

In any case, has anyone upgraded their NAV, and then done a factory reset? I'm interested in seeing what your results were.

Thanks!

Hi damnimcooltom,

You are correct, if the navigation was activated on an Uconnect system if should remain active on the system for the life of the vehicle. If you would like to send us a PM with your email address I'd be happy to provide a document and steps to re-activate your vehicle's activated navigation.

Andrea
Dodge Social Care Specialist

 

[Hal H]

I know it's not a Challenger, but I figured I'd start here... I recently bought a 2014 Ram with an RA3 radio that had a functional NAV system on it. Since the thing had a dozen iPhones tied to it, etc, I figured a factory reset was the easiest way to clear out the last owner's junk. I did that yesterday, and everything seemed fine. I didn't really think anything of it, since what I had read said that once you upgrade to NAV on an RA3 radio, it sticks for the life of the radio.

I took the truck to the Ram dealer today for a recall, and afterwards, I decided to play with the NAV, and it wasn't there. When I go into the settings, the NAV database and server info is gone. Did the factory reset wipe that out? Is there a way to get it back? I didn't pay for the upgrade, and honestly, I doubt I'll use it, but what I had read before said it was a one-time upgrade kind of thing.

Another thing that is kind of weird, is that the dealership had replaced this radio under warranty, and SiriusXM shows it's a radio out of a 2013 2500, not the 2014 1500 I have. Would they have installed a used, older radio during a warranty repair? Ugh.

In any case, has anyone upgraded their NAV, and then done a factory reset? I'm interested in seeing what your results were.

Thanks!

I have the '16 RA3 in my Challenger and I bought the Nav software key - I've done resets and 2 uConnect updates over the past year and Nav functions and had some updates to it as well. It added 3D (terrain) effects, which originally only had 2D function...

 

[damnimcooltom]

Andrea gave me some info, and with a call to FCA, I was able to get the original activation code, and the NAV is working again. Thanks Andrea!

 

[rjunaid]

I have one issue after factory reset. I cannot update the maps on my dodge. existing maps work fine except JCV stopped coming up. When I try to update it gives me error message that
"map update provided is not compatible with your navigation system.
current maps : 1
update map: CN Middle East & Northern Africa 2018.10"

I have already installed 2017.20 on the vehicle which is working OK (without JCV). now if I try to re-install the same update after factory reset it gives me same error message as above with version number 2017.20 in the last. Any Ideas to try?

 

[Mikeja1540]

Hi, I updated to 17.43.01 in my Dodge ram pick up.after I did a factory rest and last the navigation icon. I have been unsuccessful with uconnet customer service. Please help.thanks

 

[A Guy]

Welcome to Challengertalk Mikeja1540 ,lets see if we can get you some assistance from @DodgeCares

A Guy

 

[DodgeCares]

Hi, I updated to 17.43.01 in my Dodge ram pick up.after I did a factory rest and last the navigation icon. I have been unsuccessful with uconnet customer service. Please help.thanks

You can certainly send us a direct message, Mikeja1540. Be sure to send us a brief summary of what you're experiencing.

Jasmine
Dodge Social Care Specialist

 

[Mikeja1540]

Jasmine, I tried to PM but your box is full and wouldn't take my message

 

[damnimcooltom]

Here is what I did on my truck:

You can call 866-422-8182 and choose selection 3, and tell them you lost your NAV during a system update. They can look up your activation code for you, and give it to you over the phone.

It worked for me. Be sure to have your radio ID and NAV info ready.

 

[Bryan 84T]

Hi damnimcooltom,

You are correct, if the navigation was activated on an Uconnect system if should remain active on the system for the life of the vehicle. If you would like to send us a PM with your email address I'd be happy to provide a document and steps to re-activate your vehicle's activated navigation.

Andrea
Dodge Social Care Specialist

DodgeCares

I have had the same issue. Can i get that info as well?

 

[DodgeCares]

DodgeCares

I have had the same issue. Can i get that info as well?

Hi Bryan 84T, Sorry to hear you are experiencing this concern. Please follow up with us via PM to provide more details regarding your concerns so we may determine how to best assist you.
Rob
DodgeCares

 

[Alen G.]

Hi damnimcooltom,

You are correct, if the navigation was activated on an Uconnect system if should remain active on the system for the life of the vehicle. If you would like to send us a PM with your email address I'd be happy to provide a document and steps to re-activate your vehicle's activated navigation.

Andrea
Dodge Social Care Specialist

Hi Andrea, I know it's been some time since this post but I'll try my luck.
I have a same problem with my 2013 ram1500, factory reset and lost navigation icon. Can you help me please, the nav was working great before the reset.
Thank you

 

[A Guy]

Welcome to Challengertalk Alen

DodgeCares

A Guy

 

[DodgeCares]

Hi Andrea, I know it's been some time since this post but I'll try my luck.
I have a same problem with my 2013 ram1500, factory reset and lost navigation icon. Can you help me please, the nav was working great before the reset.
Thank you

Hi Alen , I'm very sorry to hear that this happened to you. Please follow up with me via DM at your earliest convenience so we can have this looked into further for you.
Rob
DodgeCares

 

[Emaciel]

Hi damnimcooltom,

You are correct, if the navigation was activated on an Uconnect system if should remain active on the system for the life of the vehicle. If you would like to send us a PM with your email address I'd be happy to provide a document and steps to re-activate your vehicle's activated navigation.

Andrea
Dodge Social Care Specialist

I am having the same issue, I took my 2017 pacifica into dodge jeep and chrysler for service but I just noticed it's missing navigation that it had before

 

[DodgeCares]

I am having the same issue, I took my 2017 pacifica into dodge jeep and chrysler for service but I just noticed it's missing navigation that it had before

Hi Emaciel, I'm sorry to hear that you are having trouble resolving this concern. If you do choose to return your vehicle to your dealer for diagnosis again, please feel free to reach out to us here via a private message. We are happy to help!
Rob
DodgeCares

 

[Abecktel]

Hello, my husband and I bought a 2p15 dodge Durango. He was trying to return the radio setting and did factory reset. We not long have the option of navigation. We use to have it and now since he was messing with stuff has messed it up. We called uconnect and they told us we are up to date and we explained what he did and they told us to go pay for someone to replace our system. Can someone help me.

 

[A Guy]

Welcome to Challengertalk All I can suggest is to pull the correct fuse for the radio for a while, or disconnect the negative battery terminal for 1/3 hour or so

A Guy

 

[Abecktel]

I will try that. Thanks