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Yep, keep fighting up the chain never talk to same level twice, get their boss on line and keep working your way up the line till ya get someone so pissed that you/your dealer are wasting their time they will kick butts back down the line, make sure and remind them of the dealer install and the Mopar 10s having them they are definitely compliant to OEM. An the handle just needed the new tang bent out a bit (their upgrade/reinforcement due to the earlier breakages), looks like they just went crazy on the grinder. GL, stay on em!
 
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