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if a vehicle owner needs to babysit a shop to insure correct repairs are done, that vehicle owner has his car in the wrong shop.
It is not a matter of "baby sitting" so much as it is developing a "personal; relationship" with the owner and the techs. You differentiate yourself-- and your car--- if you get involved, show interest, take pictures, ask for updates ect.... The customer who just puts the car into the repair system can expect the minimal level of service while the customer known by name will get a higher level of attention. Be nice and buy the shop techs a pizza lunch and they will go the extra mile.

Expect what you inspect.
 

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2020 Dodge Challenger Hellraisin Scat Pack
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While painful to see, probably not that serious. 'course, that's something for a highly regarded body/repair shop to confirm from an inspection of the car to determine the extent of the damage.

Here's a pic of my 2020 Scat Pack after having been hit (twice) while parked.

Acc 3.jpg


No vital fluid systems breached. Car was unoccupied so no air bag deployment. Steering/suspension undamaged.

Total cost to repair: $8007. To give you an idea of how much variation there can be from the initial estimate to the actual/final estimate the initial estimate was $6300. But after the other driver's insurance finished its estimate of the damage then body/repair shop took over and upon tear down found another $1700 worth of damage.

Parts replaced: Driver side fender; front bumper cover; driver side head light. Lots of plastic brackets and spoiler like plastic under/behind the bumper cover. A/C condenser. Not holed but something scraped against it and bent fins down in a 1 inch plus wide by at least 6 inches long area of the condenser.

Hood was repaired.

Initially insurance wanted to use whatever parts it could get the cheapest, but I said I would not accept the car repaired with anything but factory parts. Car is new, bought new in Nov. 2020 and had just 1729 miles on it.

Long story short all factory parts were used with the body shop helping by being able to "price match" factory parts with aftermarket parts. Thus factory parts were obtained at the same price as aftermarket parts. I think the only exception was the condenser which I do not think the body shop was able to price match.

This is important. The new car warranty would not cover an aftermarket condenser. The insurance company would. Bu if the condenser did develop a problem how many hoops would I have to jump through to get the car repaired when having to deal with not only the dealer service department but the insurance company? Lots I bet.

Yet another complication with the presence of an aftermarket condenser this could mean the entire heating/AC system not covered by the new car warranty. And the insurance company specifically said it does not warranty any systems into which aftermarket parts are installed. And the factory warranty booklet says pretty much the same thing. Only factory parts are warrantied and any system with non factory parts is not warrantied.

Sure in around 50 years of driving I've never had a heating/AC system act up. But just as sure as I'm sitting here had I got that car back with an aftermarket condenser and no warranty on the heating/AC system it would have acted up.

You will have to find a highly regarded body/repair shop to take the car to. My SOP is to pick a body/repair shopo with no business ties/partnership with the insurance company which will pay for the damages.

I do not like to try to insert myself into the repair process and certainly not try to tell the shop how to do its job, but I like to let it be known I'm keenly interested in getting the car repaired to its pre collision condition as best as humanly possible.

While avoiding being a pain in the ass I try to visit the shop at various times to see how things are progressing.

Will end by pointing out things move slowly. I figure it is a "good" repair that has the car back to me properly repaired in 30 days. My Scat Pack was done in about 3 weeks. Accident on Jan. 16/17, and I picked up the car on Feb. 5. Turns out the factory head light was the hold up. Took a week for it to arrive or the car would have been done sooner.
 

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While painful to see, probably not that serious. 'course, that's something for a highly regarded body/repair shop to confirm from an inspection of the car to determine the extent of the damage.

Here's a pic of my 2020 Scat Pack after having been hit (twice) while parked.

View attachment 1015124

No vital fluid systems breached. Car was unoccupied so no air bag deployment. Steering/suspension undamaged.

Total cost to repair: $8007. To give you an idea of how much variation there can be from the initial estimate to the actual/final estimate the initial estimate was $6300. But after the other driver's insurance finished its estimate of the damage then body/repair shop took over and upon tear down found another $1700 worth of damage.

Parts replaced: Driver side fender; front bumper cover; driver side head light. Lots of plastic brackets and spoiler like plastic under/behind the bumper cover. A/C condenser. Not holed but something scraped against it and bent fins down in a 1 inch plus wide by at least 6 inches long area of the condenser.

Hood was repaired.

Initially insurance wanted to use whatever parts it could get the cheapest, but I said I would not accept the car repaired with anything but factory parts. Car is new, bought new in Nov. 2020 and had just 1729 miles on it.

Long story short all factory parts were used with the body shop helping by being able to "price match" factory parts with aftermarket parts. Thus factory parts were obtained at the same price as aftermarket parts. I think the only exception was the condenser which I do not think the body shop was able to price match.

This is important. The new car warranty would not cover an aftermarket condenser. The insurance company would. Bu if the condenser did develop a problem how many hoops would I have to jump through to get the car repaired when having to deal with not only the dealer service department but the insurance company? Lots I bet.

Yet another complication with the presence of an aftermarket condenser this could mean the entire heating/AC system not covered by the new car warranty. And the insurance company specifically said it does not warranty any systems into which aftermarket parts are installed. And the factory warranty booklet says pretty much the same thing. Only factory parts are warrantied and any system with non factory parts is not warrantied.

Sure in around 50 years of driving I've never had a heating/AC system act up. But just as sure as I'm sitting here had I got that car back with an aftermarket condenser and no warranty on the heating/AC system it would have acted up.

You will have to find a highly regarded body/repair shop to take the car to. My SOP is to pick a body/repair shopo with no business ties/partnership with the insurance company which will pay for the damages.

I do not like to try to insert myself into the repair process and certainly not try to tell the shop how to do its job, but I like to let it be known I'm keenly interested in getting the car repaired to its pre collision condition as best as humanly possible.

While avoiding being a pain in the ass I try to visit the shop at various times to see how things are progressing.

Will end by pointing out things move slowly. I figure it is a "good" repair that has the car back to me properly repaired in 30 days. My Scat Pack was done in about 3 weeks. Accident on Jan. 16/17, and I picked up the car on Feb. 5. Turns out the factory head light was the hold up. Took a week for it to arrive or the car would have been done sooner.
I just noticed something crucial everyone MISSED, if you had your yellow splitter guards on, things wouldn’t have been as bad,😆 sorry I couldn’t help myself.
Did you get your hood issue looked at?
 

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It is not a matter of "baby sitting" so much as it is developing a "personal; relationship" with the owner and the techs. You differentiate yourself-- and your car--- if you get involved, show interest, take pictures, ask for updates ect.... The customer who just puts the car into the repair system can expect the minimal level of service while the customer known by name will get a higher level of attention. Be nice and buy the shop techs a pizza lunch and they will go the extra mile.

Expect what you inspect.
Not true at all. A dedicated, professional tech gives top level service to every customer. A customer driven shop with a focus on correct repairs and quality, deliver the same level of quality and service if they are working on a 2010 Honda Civic or a 2020 Challenger.

Shop choice is critical. As a collision tech, I prefer that you just allow me to maintain my focus on the repair without interruption. I understand that customers are curious and i actually enjoy chatting with a customer and explaining the repair and answering questions but it isn't going to influence me to do a better repair.

Doing a better repair for a customer because I know them means I must be doing a sud standard repair for all of the people I don't know. Again, that means you have your car in the wrong shop.
 

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There’s a shop here in NJ that somehow keeps the property inside as well as outside spotlessly clean, he has just as much pride in the repaired vehicles. It’s a very large shop too. The landscaping rivals upscale homes.
 

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There’s a shop here in NJ that somehow keeps the property inside as well as outside spotlessly clean, he has just as much pride in the repaired vehicles. It’s a very large shop too. The landscaping rivals upscale homes.
This is the only shop anyone should be going to if they are in that area. It's one of the best, if not the best collision shop in the country.

 

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2019 Dodge Challenger sxt
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21 Posts
Discussion Starter #27
I just got the go ahead to take the car to a shop. We have a reputable shop here in oceanside ca called lens auto body..I am hoping it’s a sign that they will be able to fix it and not say it’s totaled. I just got back from my trip. And it hurts to see haha. But I’m just trying to remain positive. Everything runs fine lights even turn on still haha. No leaks or anything. So we will find out Monday what they say.
 

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2020 Challenger Scat Pack Widebody
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11 Posts
Sorry to read about your car being wrecked. I completely agree with what others have said, request OEM parts.
 

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2020 Dodge Challenger Hellraisin Scat Pack
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3,410 Posts
I just noticed something crucial everyone MISSED, if you had your yellow splitter guards on, things wouldn’t have been as bad,😆 sorry I couldn’t help myself.
Did you get your hood issue looked at?
This car was delivered with the splitter protectors removed. The 1st of 3 new Dodges I've bought to have the protectors removed by the dealer. And the only one hit.

Here's a pic of a new Dodge owner taking no chances...

2021-with-pink-protectors.jpg


Plan on having the car looked at today. I wanted a couple of days above freezing to ensure new cars at dealer free of any snow because I want to sit in one and compare the look of the hood to that of my car.
 

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2019 Dodge Challenger sxt
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21 Posts
Discussion Starter #31
Car was towed to shop yesterday. Shop is certified MOPAR repair and will use all oem. Sad to see it go, can’t wait to be back in my baby.
 
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