It is not a matter of "baby sitting" so much as it is developing a "personal; relationship" with the owner and the techs. You differentiate yourself-- and your car--- if you get involved, show interest, take pictures, ask for updates ect.... The customer who just puts the car into the repair system can expect the minimal level of service while the customer known by name will get a higher level of attention. Be nice and buy the shop techs a pizza lunch and they will go the extra mile.if a vehicle owner needs to babysit a shop to insure correct repairs are done, that vehicle owner has his car in the wrong shop.
Expect what you inspect.