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Put "DodgeCares" into a new private message under the recipient and somebody should contact you in several days, on average takes 3-4 days usually.
 

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No Problem :)
 

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I've seen customer support on this website occasionally using the handle "Dodge Cares." How can I contact them here?
Hi SRT8 Pilot,

We recevied your PM and I responded to it this morning!

Also, thanks @MGretz70 for directing him our way :clap:

Andrea
Dodge Social Care Specialist
 

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Hey Andrea. Im having a ghost touching issue on my screen in my 2018 charger sxt. Are you able to help me get it replaced?

DodgeCares
Sorry to hear that! If you'd like us to look into this for you, feel free to send our team a private message with your VIN and any additional details that would be helpful for us to know.

Thanks,

Courtney
Dodge Cares
 

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Sorry to hear that! If you'd like us to look into this for you, feel free to send our team a private message with your VIN and any additional details that would be helpful for us to know.

Thanks,

Courtney
Dodge Cares
Hey Courtney,

I can’t find the option to start a conversation with you. My vin is 2c3cdxhgxjh162781

my 2018 Dodge Charger sxt dash screen has been ghost touching for about a month and it’s driving me crazy! It changes the music, temperature in the car, etc all by itself and won’t stop. I’ve tried resetting it and cleaning the surface. Can you all help me get this fixed?
 

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Hey Courtney,

I can’t find the option to start a conversation with you. My vin is 2c3cdxhgxjh162781
Mouse over their screen name on the left side of the screen. You'll get a pop up. On the bottom right of that pop up is a "message" option. You can also click on their screen name and you'll see a "start conversation" option.
 

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2016 SXT Plus Blacktop
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DodgeCares will need to PM new members until they have contributed more here at Challengertalk ;) They have been made aware

A Guy
 

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Mouse over their screen name on the left side of the screen. You'll get a pop up. On the bottom right of that pop up is a "message" option. You can also click on their screen name and you'll see a "start conversation" option.
Thanks I tried that but the message option isn't there for me. Do I have to be a premium member to get the messaging option?
 

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Thanks I tried that but the message option isn't there for me. Do I have to be a premium member to get the messaging option?
It looks like a change was made to new comers. A Guy posted that Dodge Cares will have to PM you first. Not sure when that change took place.
 

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DodgeCares will need to PM new members until they have contributed more here at Challengertalk ;) They have been made aware

A Guy
Yes, we have! Thank you!

Rob
Dodge Cares
 

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Hey Courtney,

I can’t find the option to start a conversation with you. ---------

my 2018 Dodge Charger sxt dash screen has been ghost touching for about a month and it’s driving me crazy! It changes the music, temperature in the car, etc all by itself and won’t stop. I’ve tried resetting it and cleaning the surface. Can you all help me get this fixed?
Hi there,

Thanks for reaching out! The forum website tends to block new users from starting private conversations, just in the case that it's a spam account. However, I was able to send you a private message. Please check your inbox! I kindly recommend deleting your tweet from above, as a way to protect your private information (VIN). I have it noted in our conversation!

Thanks,

Courtney
Dodge Cares
 
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