thank you!(updated july 7, 2011) a technical service bulletin (tsb) has been issued addressing the connectivity of the media center and uconnect touch radios with apple® products like the iphone®, ipod® or ipod touch®.
Radios affected include media centers 130 (res), 230 (req), 430 (rbz), 430n (rhb) and uconnect touch radios 4.3s (rha), 4.3s (reb), 8.4 (re2), 8.4n (rb5) if equipped with uconnect voice command with bluetooth.
The usb service flash addresses these compatibility issues:
refer to tsb number 08-036-11 (issued on june 29, 2011) for applicable vehicles and full instructions to perform this service flash.
- the message “connecting to device” is displayed on apple ipod touch, ipod, or iphone when connected to the vehicle usb port, but the device will not sync to the hands free module (hfm) to play audio
- iphone 4 audio will drop out and skip during a streaming audio session
If I remember correctly, this was for vehicles built before April something (25th maybe?). I had this TSB performed on my '11 Grand Cherokee (which has the RHB), and it fixed the iPhone 4 USB issues. The Challenger I picked up earlier this week worked perfectly from the get-go (6/22 build date).(Updated July 7, 2011) A Technical Service Bulletin (TSB) has been issued addressing the connectivity of the Media Center and Uconnect Touch radios with Apple® products like the iPhone®, iPod® or iPod touch®.
Radios affected include Media Centers 130 (RES), 230 (REQ), 430 (RBZ), 430N (RHB) and Uconnect Touch radios 4.3S (RHA), 4.3S (REB), 8.4 (RE2), 8.4N (RB5) IF EQUIPPED WITH UCONNECT VOICE COMMAND WITH BLUETOOTH.
The USB service flash addresses these compatibility issues:
Refer to TSB Number 08-036-11 (issued on June 29, 2011) for applicable vehicles and full instructions to perform this service flash.
- The message “connecting to device” is displayed on Apple iPod touch, iPod, or iPhone when connected to the vehicle USB port, but the device will not sync to the Hands Free Module (HFM) to play audio
- iPhone 4 audio will drop out and skip during a streaming audio session
Makes sense...mine was built in Jan.If I remember correctly, this was for vehicles built before April something (25th maybe?). I had this TSB performed on my '11 Grand Cherokee (which has the RHB), and it fixed the iPhone 4 USB issues. The Challenger I picked up earlier this week worked perfectly from the get-go (6/22 build date).
I called a dealership today to ask them about performing this fix. They said that they don't have the software yet. Where can they get the software to do the fix? Anyone know any Atlanta area dealerships that DO have the software? After 4 months I'd be REALLY happy to finally get my iPhone working right in my car.
What is this "Dealer Connect System", and what should I tell my dealership so they can go get this and fix my car?This update (TSB # 08-036-11) has been available to all the Chrysler, Dodge & Jeep dealerships thru their "Dealer Connect system". They are just being lazy. They all got it at the same time.
All dealers know how to find and perform these TSBs. The TSB is very clear about how the dealer acquires the software update, and how they install it.What is this "Dealer Connect System", and what should I tell my dealership so they can go get this and fix my car?![]()
What is this "Dealer Connect System", and what should I tell my dealership so they can go get this and fix my car?![]()
I called the local dealership there. They said they had the TSB, but didn't have the software to perform it. They told me to "check back on Friday", making it sound like they needed to receive a physical shipment. So you are saying they can download the software from the "Dealer Connect System", and don't actually need to physically receive anything?My apologies, the "Dealer Connect System" is the Chrysler website that their Techs access for diagnostics, pin point test, schematics, TSB's etc. When you plan to go to the dealer, first I would call them and ask about the TSB 08-036-11. I have had replies from several people that say when they mention it to the service personnel, they are told "it's not available". Fact is that it is available and has been since 6-29-2011. I waited till 6-30-2011 to call a couple of dealers before I posted this information on a Wrangler forum.
I called the local dealership there. They said they had the TSB, but didn't have the software to perform it. They told me to "check back on Friday", making it sound like they needed to receive a physical shipment. So you are saying they can download the software from the "Dealer Connect System", and don't actually need to physically receive anything?
You're a god send... thanks so much!(Updated July 7, 2011) A Technical Service Bulletin (TSB) has been issued addressing the connectivity of the Media Center and Uconnect Touch radios with Apple® products like the iPhone®, iPod® or iPod touch®.
Radios affected include Media Centers 130 (RES), 230 (REQ), 430 (RBZ), 430N (RHB) and Uconnect Touch radios 4.3S (RHA), 4.3S (REB), 8.4 (RE2), 8.4N (RB5) IF EQUIPPED WITH UCONNECT VOICE COMMAND WITH BLUETOOTH.
The USB service flash addresses these compatibility issues:
Refer to TSB Number 08-036-11 (issued on June 29, 2011) for applicable vehicles and full instructions to perform this service flash.
- The message “connecting to device” is displayed on Apple iPod touch, iPod, or iPhone when connected to the vehicle USB port, but the device will not sync to the Hands Free Module (HFM) to play audio
- iPhone 4 audio will drop out and skip during a streaming audio session
The TSB gives them very clear instructions on how to get the software. They use their wiTECH diagnostic tool to get the update for the hands-free module. They download it using their wiTECH, and copy it to a USB thumb drive. They then use that USB thumb drive in the center console USB port.I called the local dealership there. They said they had the TSB, but didn't have the software to perform it. They told me to "check back on Friday", making it sound like they needed to receive a physical shipment. So you are saying they can download the software from the "Dealer Connect System", and don't actually need to physically receive anything?
The TSB gives them very clear instructions on how to get the software. They use their wiTECH diagnostic tool to get the update for the hands-free module. They download it using their wiTECH, and copy it to a USB thumb drive. They then use that USB thumb drive in the center console USB port.
The dealer isn't going to be sent any software update... they have everything they need! Is there another dealer by you that you can take it to? This one sounds completely clueless.
Sterling Heights.RMac, where in MI are you? I'm in Troy.
The TSB fixes compatibility issues with the newer Apple products, running iOS4 (iPhone 4, upgraded iPhone 3G and 3GS, iPod Touch, and the latest iPhone nano). Without this update, if you plug the device into the center console USB port, 9 out of 10 times it will show an error message and not read the device. It also fixes an issue with Bluetooth Streaming Audio, where the audio plays about 10 times faster than normal, and skips.Mine works in my Ram but only after I bought the correct cable. I tried to find the part number but could not. Once I got the correct cable it worked like a champ.