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This issue has been going on since about mid November. My car has been to the dealer 3 times for this same problem and every time they tell me its fixed its not. The car went into the shop for the first time in the end of november for a steering squeal noise whenever I would turn my wheel in any direction (see video below). When I got the car back, they said they replaced the clock spring and it should be fixed. I backed the car out of the lot, turned the wheel and the noise was still there. So I pulled the car back in the spot and told them it wasnt fixed. He told me to bring it back next week.
The next time I brought it back was the December 10th. This time they said they replaced the clock spring again and took apart the whole steering column. Once again, I picked up the car, the sound was still there.
The third time I brought it to them was on the 21st and told them do what you have to do to get it fixed. I got a call on the 26th that they got 95% of the sound out and that was the best they can do. When I picked up the car on Jan 3rd I did the same thing I did every time. I backed out, turned the wheel....no sound. I drove to the end of the dealerships lot, tried it again, and it was back! I told the service manager (who knew about this the whole time) that it was back. He came for a ride for me to show him again. He then took the car around the lot himself to make sure I wasnt doing anything (I think). He stated he was going to have to contact Dodge to see what they say about it. He advised me they may make him replace the whole column but he wasnt fond of that. I expressed my feelings that this was a 2010 model and shouldnt need a new column.
I was finally able to get in touch with him today and he stated that Dodge wants him to remove the clock spring and reinstall everything without the clockspring to see if the noise is still there. I told the service manager that this is going to be the 4th time the car is coming in for this problem and Im pretty sure it is not going to get fixed. I already have my letter written up for the New Jersey Lemon Law Act and will be taking it with me when I drop off the car to show him that if its not fixed, I want a brand new car. I didnt pay 35k for a cars wheel to make noises everytime I turn the wheel.
P.S. This happens at all speeds and is different from the noise that most people state happens at low speed. Check out the videos.
November 9th
December 12th
December 19th
The next time I brought it back was the December 10th. This time they said they replaced the clock spring again and took apart the whole steering column. Once again, I picked up the car, the sound was still there.
The third time I brought it to them was on the 21st and told them do what you have to do to get it fixed. I got a call on the 26th that they got 95% of the sound out and that was the best they can do. When I picked up the car on Jan 3rd I did the same thing I did every time. I backed out, turned the wheel....no sound. I drove to the end of the dealerships lot, tried it again, and it was back! I told the service manager (who knew about this the whole time) that it was back. He came for a ride for me to show him again. He then took the car around the lot himself to make sure I wasnt doing anything (I think). He stated he was going to have to contact Dodge to see what they say about it. He advised me they may make him replace the whole column but he wasnt fond of that. I expressed my feelings that this was a 2010 model and shouldnt need a new column.
I was finally able to get in touch with him today and he stated that Dodge wants him to remove the clock spring and reinstall everything without the clockspring to see if the noise is still there. I told the service manager that this is going to be the 4th time the car is coming in for this problem and Im pretty sure it is not going to get fixed. I already have my letter written up for the New Jersey Lemon Law Act and will be taking it with me when I drop off the car to show him that if its not fixed, I want a brand new car. I didnt pay 35k for a cars wheel to make noises everytime I turn the wheel.
P.S. This happens at all speeds and is different from the noise that most people state happens at low speed. Check out the videos.
November 9th
December 12th
December 19th