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1,532 Posts
I wont disclose the name of the dealer just yet, I am giving them a chance to resolve my problem first, but this is what I have so far.
Dropped car off on 7/8, was told it would be done that day. Got a call at 4:30 that it was not finished, wouldn't get it back until the next day.
7/9, picked car up. Immediately noticed dirty hand prints on both fenders, the hood and header panel and the deck lid. Not immediately concerned as I know that they would not wipe them off with a plush microfiber like I use, so I let that pass. Get in the car, start it, and the radio is blaring. Get that turned down, then find that they did not bother to reset the clock when they reconnected the battery. I got the car home, opened the trunk, found the access panel for the battery still open. Raised the hood to check things out there, and found the coolant tank to be a half-gallon low on coolant. Checked the oil, dipstick reads full, oil looks clean, OK.
Two days later, the oil change indicator comes on. I think, no problem, they didn't reset it, so I took care of it.
Fast forward 3 weeks and roughly 300 miles. I am under the car adding the 392 front lip when I glance up to see the same Mobil 1 oil filter on my car that I installed myself on the last oil change. OK, I am getting pissed now. I called the dealership, was not able to speak to anyone, the call kept getting bounced through the menus, so I sent an email from their website. I gave my name, date and nature of the service, and asked if I needed to change my oil since the filter was untouched. About 2 hours later, I get a call. The person I spoke seemed confused that oil and a filter were on my work order, he does not think that Dodge allows reimburses them for the filter. He said that they drain and refill the oil, but a filter is not included. He does not know that I have the entire P01 instructional document in front of me that shows step 80 and 81 as removing, discarding and replacing the oil filter. I asked about the low coolant, he told me that I probably just had an air bubble that brought the level down.
As of right now, he is "going to check into this further", but in the meantime he suggested that I change the oil myself, just in case. I think it is 50/50 that I get a call back, and if I do I will have the P01 sheet in front of me just in case they try to pull one over on me. For now, I need oil and a filter as I have no idea of what may have dropped inside the oil pan while it was apart. I may also get a sample and send it to Blackstone for analysis in case some RTV or brake cleaner got in there and contaminated the oil.
Thats it so far, i'll advise of any updates. I purposely waited several months before having this work done in order to avoid crap like this, we see how much good that did.
Dropped car off on 7/8, was told it would be done that day. Got a call at 4:30 that it was not finished, wouldn't get it back until the next day.
7/9, picked car up. Immediately noticed dirty hand prints on both fenders, the hood and header panel and the deck lid. Not immediately concerned as I know that they would not wipe them off with a plush microfiber like I use, so I let that pass. Get in the car, start it, and the radio is blaring. Get that turned down, then find that they did not bother to reset the clock when they reconnected the battery. I got the car home, opened the trunk, found the access panel for the battery still open. Raised the hood to check things out there, and found the coolant tank to be a half-gallon low on coolant. Checked the oil, dipstick reads full, oil looks clean, OK.
Two days later, the oil change indicator comes on. I think, no problem, they didn't reset it, so I took care of it.
Fast forward 3 weeks and roughly 300 miles. I am under the car adding the 392 front lip when I glance up to see the same Mobil 1 oil filter on my car that I installed myself on the last oil change. OK, I am getting pissed now. I called the dealership, was not able to speak to anyone, the call kept getting bounced through the menus, so I sent an email from their website. I gave my name, date and nature of the service, and asked if I needed to change my oil since the filter was untouched. About 2 hours later, I get a call. The person I spoke seemed confused that oil and a filter were on my work order, he does not think that Dodge allows reimburses them for the filter. He said that they drain and refill the oil, but a filter is not included. He does not know that I have the entire P01 instructional document in front of me that shows step 80 and 81 as removing, discarding and replacing the oil filter. I asked about the low coolant, he told me that I probably just had an air bubble that brought the level down.
As of right now, he is "going to check into this further", but in the meantime he suggested that I change the oil myself, just in case. I think it is 50/50 that I get a call back, and if I do I will have the P01 sheet in front of me just in case they try to pull one over on me. For now, I need oil and a filter as I have no idea of what may have dropped inside the oil pan while it was apart. I may also get a sample and send it to Blackstone for analysis in case some RTV or brake cleaner got in there and contaminated the oil.
Thats it so far, i'll advise of any updates. I purposely waited several months before having this work done in order to avoid crap like this, we see how much good that did.
