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I've been a fan of Dodge for as long as I could remember. I've only ever bought Dodge vehicle in my entire existence. My latest purchase was a 2017 Dodge Challenger Scat pack on 10/3/2017. After buying the vehicle I wanted to protect it right away by putting on a clear-bra film but i've been having a very difficult time doing so. The first obstacle was fixing some paint issues that came with the car from the factory so I could correctly have it installed without issue by a professional as recommended by the one I was using. I brought it to the dealership to fix 3 issues, but came back with 3 new issues that wasn't there to begin with including chipped paint, deep scratches in multiple areas that require the car to be repainted. So I had to bring it back to have them fix what they caused. Then they told me it was ready and that they fine combed the whole care to make sure it was immaculate. When I get there I find that the problem was not fixed. I do not live close to the dealership it's at least 40 minutes away each way without traffic. So I was forced to leave it there again for weeks. I get it back and again more issues, such as new scratches, and now trapped dirt in the paint. So at this point i've had to take the car back over 3 times, each time I get it back they cause more damage to the paint requiring them to touch the factory paint. I really did not want that to happen, and it is terrible that new areas have to be touched. Because I had 3 terrible experiences getting my car back worst each time I bring it in to fix one issue. I lost confidence in the dealership in protecting my car. This has been my dream car for 10 years. It's something that I hope to keep as long as I could. I even purchased the 5 year 85,000 mile extended warranty from the factory, hoping to do lifetime. I insisted that they let me use a bodyshop in my area that I could trust that was recommended to me by my clear-bra installer, but they would not let me. So now i'm left with a car with paint that has been destroyed, many weeks of time wasted, many miles driven back and forth to the dealership without the issue being solved, in fact returning worst than when I brought it in. I also believe that my car was taken on joy rides as the milage on my car was exceptionally high when I got it back. The bodyshop is only a block away but I found that it was driven what looked like 30 miles.
Today I came to pick up the car for the trapped dirt in the paint to find that not only did they not paint the door at all to blend it correctly. All they did was sand down the area and put touch up paint over it very poorly and left a deep scratches in the front of my car, my chin spoiler, part of my lights, a spot on the rear as far as I could tell briefly looking at the car with one of the service advisors. Now I have to bring it back at least for the 5th time. It may have been more but at this point I have lost count. I haven't been able to fully enjoy my car experience since the day I got it. I'm very disappointed with my experience. I absolutely do not want to bring the car back to have it worked on there. If possible please let me take it to a bodyshop I trust to finally resolve the issues. Who could I contact for help? Dodge Cares? the headquarters? JD Power?
Today I came to pick up the car for the trapped dirt in the paint to find that not only did they not paint the door at all to blend it correctly. All they did was sand down the area and put touch up paint over it very poorly and left a deep scratches in the front of my car, my chin spoiler, part of my lights, a spot on the rear as far as I could tell briefly looking at the car with one of the service advisors. Now I have to bring it back at least for the 5th time. It may have been more but at this point I have lost count. I haven't been able to fully enjoy my car experience since the day I got it. I'm very disappointed with my experience. I absolutely do not want to bring the car back to have it worked on there. If possible please let me take it to a bodyshop I trust to finally resolve the issues. Who could I contact for help? Dodge Cares? the headquarters? JD Power?
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