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thanks everyone! i've been mostly been communicating with the service manager but was being handled by one of his team members. he wasn't that helpful and the last time I went, he didn't work there anymore. i'm not sure if it was related or not. i need to see him in person to show him the damage on wednesday since he is off until then. before then i don't know if i should get an estimate for all the repairs from the bodyshop i was recommended by my clear-bra installer. i've met the guy and he seems really trustworthy as well. should i e-mail the service manager or just talk in person or both?

i hope it doesn't have to come to a lawsuit or some social media outrage for something to get done. i just want things to be made right. whatever damage that was caused taken care of.

When I said talk to the service manager, I was referring to the service manager of a Different Dealership.

Do NOT go back to the same Dealership that has caused all the problems.

Find a different Dealership with a good reputation and take your car to them.
 

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I've been a fan of Dodge for as long as I could remember. I've only ever bought Dodge vehicle in my entire existence. My latest purchase was a 2017 Dodge Challenger Scat pack on 10/3/2017. After buying the vehicle I wanted to protect it right away by putting on a clear-bra film but i've been having a very difficult time doing so. The first obstacle was fixing some paint issues that came with the car from the factory so I could correctly have it installed without issue by a professional as recommended by the one I was using. I brought it to the dealership to fix 3 issues, but came back with 3 new issues that wasn't there to begin with including chipped paint, deep scratches in multiple areas that require the car to be repainted. So I had to bring it back to have them fix what they caused. Then they told me it was ready and that they fine combed the whole care to make sure it was immaculate. When I get there I find that the problem was not fixed. I do not live close to the dealership it's at least 40 minutes away each way without traffic. So I was forced to leave it there again for weeks. I get it back and again more issues, such as new scratches, and now trapped dirt in the paint. So at this point i've had to take the car back over 3 times, each time I get it back they cause more damage to the paint requiring them to touch the factory paint. I really did not want that to happen, and it is terrible that new areas have to be touched. Because I had 3 terrible experiences getting my car back worst each time I bring it in to fix one issue. I lost confidence in the dealership in protecting my car. This has been my dream car for 10 years. It's something that I hope to keep as long as I could. I even purchased the 5 year 85,000 mile extended warranty from the factory, hoping to do lifetime. I insisted that they let me use a bodyshop in my area that I could trust that was recommended to me by my clear-bra installer, but they would not let me. So now i'm left with a car with paint that has been destroyed, many weeks of time wasted, many miles driven back and forth to the dealership without the issue being solved, in fact returning worst than when I brought it in. I also believe that my car was taken on joy rides as the milage on my car was exceptionally high when I got it back. The bodyshop is only a block away but I found that it was driven what looked like 30 miles.

Today I came to pick up the car for the trapped dirt in the paint to find that not only did they not paint the door at all to blend it correctly. All they did was sand down the area and put touch up paint over it very poorly and left a deep scratches in the front of my car, my chin spoiler, part of my lights, a spot on the rear as far as I could tell briefly looking at the car with one of the service advisors. Now I have to bring it back at least for the 5th time. It may have been more but at this point I have lost count. I haven't been able to fully enjoy my car experience since the day I got it. I'm very disappointed with my experience. I absolutely do not want to bring the car back to have it worked on there. If possible please let me take it to a bodyshop I trust to finally resolve the issues. Who could I contact for help? Dodge Cares? the headquarters? JD Power?

Hi SRT8outtaLA,
We regret to hear of these experiences and understand how this could be frustrating. We would like to make sure that we get this documented for you within our systems, please send us a private message with your VIN and servicing dealer.
Julie
Dodge Social Care Specialist
 

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Looks like your dealer has chimps in the shop and not actual human mechanics. Dealer get's one shot with me. If he can't make good on something he messed up the first time, I take all future business to another dealer. I spent years doing business with a Chevy dealer in the next town, because the one in my town couldn't do a simple recall correctly, and then tried to stiff me on damage they did.

My current Dodge dealership has made two mistakes servicing my Challenger. First, was not having the hood perfectly aligned with the fender after a collision repair. They took it back and fixed it. Second was leaving my electric fan unplugged after a recall repair. Car overheated on a cross country trip, causing me to boil my coolant, putting an air-bubble in the block that I couldn't get out, resulting in my needing to be towed. Dealer reimbursed me for the tow, Hotel, service cost at the Goodyear shop that burped the system, some antifreeze I had to buy to limp along before the tow AND did a complete coolant system flush and oil change (no charge)when I got back to town. They will continue to receive my business, even though they screwed up twice....because they made it right.
 

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Discussion Starter #24
Should i talk to the GM first regarding what happened or go through Dodge Cares first? Any Pros and Cons? I just want things taken care of and :laugh2:made right.
 

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Discussion Starter #27
I got in touch with Dodge, to move forward I would have to see the service manager again in person and it doesn't sound like i'll be able to take it to a 3rd party bodyshop to have the repairs completed. I'm really afraid to leave it there with them again :/ (fifth time, maybe more) Not sure what to do. I'm hoping they could reimburse me for the clear bra installation that I would have to redo and maybe just give me the parts for the damage areas and if it's not too pricey or difficult maybe I could install it myself. It is just the chin splitter, side marker lamp, and passenger rocker. The paint hopefully is protected with my clear bra.
 

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I got in touch with Dodge, to move forward I would have to see the service manager again in person and it doesn't sound like i'll be able to take it to a 3rd party bodyshop to have the repairs completed. I'm really afraid to leave it there with them again :/ (fifth time, maybe more) Not sure what to do. I'm hoping they could reimburse me for the clear bra installation that I would have to redo and maybe just give me the parts for the damage areas and if it's not too pricey or difficult maybe I could install it myself. It is just the chin splitter, side marker lamp, and passenger rocker. The paint hopefully is protected with my clear bra.
Take it to another dealer.

Did you contact Collision Safety Consultants , like I suggested? They are professionals in inspecting and verifying OEM procedures. If Dodge procedures were not followed, your car was damaged, not repaired.

Have you contacted you auto insurance and filed a claim?
 

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Discussion Starter #29
Take it to another dealer.

Did you contact Collision Safety Consultants , like I suggested? They are professionals in inspecting and verifying OEM procedures. If Dodge procedures were not followed, your car was damaged, not repaired.

Have you contacted you auto insurance and filed a claim?
I don't know if I could file a claim. I asked my insurance agent weeks ago and he said just let them (dealer's 3rd party bodyshop) do the repairs. The Collision Safety Consultants don't have any locations in California. I could give them a call though maybe they could help me out with free consultations before I get in touch and visit the Dodge service manager.
 

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There was a time your own insurance company would be your advocate, especially when the other party is at fault. They could use their experience/influence, whatever to push the dealership, and/or their insurance to make it right. They could even pay to fix it, and go after the other insurance for their money. They won't because just collecting premiums is easier and more profitable. A Guy
 

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There was a time your own insurance company would be your advocate, especially when the other party is at fault. They could use their experience/influence, whatever to push the dealership, and/or their insurance to make it right. They could even pay to fix it, and go after the other insurance for their money. They won't because just collecting premiums is easier and more profitable. A Guy

Same thing that happened to me with the vinyl shop.



I asked my insurance to help me out and was told there was nothing they could do.



I got no help from any of the shops around here except for a Tint World manager that provided me with a second opinion letter for the credit card company. (I've had my own and my brother's tints done, and soon my father's too). One of the shops had the gall to want to charge me $20 for 15 minutes of his time and a printed paragraph.


My credit card company basically threw the book at me because I signed a paper that said "accidental damages" when I provided more than enough information showing that the damages were not in any way accidental.


I found I have 3 panels with thin base coats on it where you can clearly see it when the sun hits it straight on. Took it to the dealer to have it inspected, just to have the service manager lie through his teeth and tell me the car's been repainted and there's nothing he can do about it.





At this point, I don't trust any "professionals" to touch my car, I just assume everyone is an incompetent **** until proven otherwise.


People don't want to help anymore, young, old, in between, this whole ordeal has been a very sobering experience into the ugly mess that is human nature.
 

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Nightmare Experience too

My list...
First oil change oil poured out everywhere. Another tech came up to me and said the female tech changing my oil had a defective oil filter and the oil leaked out. They fixed it and redid the oil change. This was late, maybe 7pm. So I took the car home and on the drive it smelled like burning oil. Checked in the morning and oil still everywhere under the hood. Dripping in my driveway. The oil level was good, but they didn’t clean it up.

Went right back in there that morning and they cleaned it up, but he sprayed the running engine with water which I heard was a no no and asked him about it and he said that’s not true. Anyway they did clean it up, not perfect but I took some simple green on a rag and made it clean to my standards. Service advisor told me she had left the old gasket on that’s what happened, so the guy the first night lied.

Transmission clunks on decel from 5-4-3 and on cold starts hesitates from 1-2 for the first few shifts. Took to dealer and told normal. Test drove a 2018 and it didn’t shift the same went back and had them check. Told still normal. Went to another dealer and told come back when I have a real problem. (Not satisfied but decided to move on.)

At about 15K after oil change started heating this strange sound. Checked oil level and way overfilled. Took back to dealer very next day. They checked and saw over safe line on dipstick, but refused to take some oil out. Said it takes 7 quarts and we put in 7 quarts, if we take some out then it will be less than what is supposed to be in there. I pushed and they took some out, but documented that I asked them to take a quart out and that this could cause engine damage. Plus they told me if they took too much out by accident then I’d have to pay for more oil. I for the record said take out enough to bring it to the safe level.

Noise went away for the brief moment I was with the service manager, of course. Sounded like a vibration, which the service advisor and service manager heard and said they checked to make sure everything was tight. Service manager said normal Hemi noise.
Went home and researched myself and after a few days found the exact same noise online and it was the water pump. Also noted that when I left work everyday noticed this rubbing sound from the rear. First time felt like a flat tire. Discovered this was an issue with the rear diff.

Next morning went to dealer and said the water pump is bad and here’s the Star case for the rear diff. I do have a new water pump and diff now. The transmission shifts a little better, but still clunky in my opinion. Was told no updates and even after resetting adaptive no difference.
 

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Dealership Service Dept. Horror Stories:

My list...
First oil change oil poured out everywhere. Another tech came up to me and said the female tech changing my oil had a defective oil filter and the oil leaked out. They fixed it and redid the oil change. This was late, maybe 7pm. So I took the car home and on the drive it smelled like burning oil. Checked in the morning and oil still everywhere under the hood. Dripping in my driveway. The oil level was good, but they didn’t clean it up.

Went right back in there that morning and they cleaned it up, but he sprayed the running engine with water which I heard was a no no and asked him about it and he said that’s not true. Anyway they did clean it up, not perfect but I took some simple green on a rag and made it clean to my standards. Service advisor told me she had left the old gasket on that’s what happened, so the guy the first night lied.

Transmission clunks on decel from 5-4-3 and on cold starts hesitates from 1-2 for the first few shifts. Took to dealer and told normal. Test drove a 2018 and it didn’t shift the same went back and had them check. Told still normal. Went to another dealer and told come back when I have a real problem. (Not satisfied but decided to move on.)

At about 15K after oil change started heating this strange sound. Checked oil level and way overfilled. Took back to dealer very next day. They checked and saw over safe line on dipstick, but refused to take some oil out. Said it takes 7 quarts and we put in 7 quarts, if we take some out then it will be less than what is supposed to be in there. I pushed and they took some out, but documented that I asked them to take a quart out and that this could cause engine damage. Plus they told me if they took too much out by accident then I’d have to pay for more oil. I for the record said take out enough to bring it to the safe level.

Noise went away for the brief moment I was with the service manager, of course. Sounded like a vibration, which the service advisor and service manager heard and said they checked to make sure everything was tight. Service manager said normal Hemi noise.
Went home and researched myself and after a few days found the exact same noise online and it was the water pump. Also noted that when I left work everyday noticed this rubbing sound from the rear. First time felt like a flat tire. Discovered this was an issue with the rear diff.

Next morning went to dealer and said the water pump is bad and here’s the Star case for the rear diff. I do have a new water pump and diff now. The transmission shifts a little better, but still clunky in my opinion. Was told no updates and even after resetting adaptive no difference.
From reading about all of these service dept. horror stories, I am inclinded to do my own oil changes. I just bought a low boy hydraulic trolley jack & I think I am going to invest in a set of race ramps so that I can just drive my Challenger up on the ramps, drop the belly pan and change my oil & filter. In looking at Yelp, I see quite a few dis-satisfied customers who are not pleased with how they were treated and how their vehicle was not respected. If anyone can recommend a good dealership service dept. in the Los Angeles area or San Gabriel/San Fernando Valley areas, please leave a comment.
 

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Discussion Starter #34
My list...
First oil change oil poured out everywhere. Another tech came up to me and said the female tech changing my oil had a defective oil filter and the oil leaked out. They fixed it and redid the oil change. This was late, maybe 7pm. So I took the car home and on the drive it smelled like burning oil. Checked in the morning and oil still everywhere under the hood. Dripping in my driveway. The oil level was good, but they didn’t clean it up.

Went right back in there that morning and they cleaned it up, but he sprayed the running engine with water which I heard was a no no and asked him about it and he said that’s not true. Anyway they did clean it up, not perfect but I took some simple green on a rag and made it clean to my standards. Service advisor told me she had left the old gasket on that’s what happened, so the guy the first night lied.

Transmission clunks on decel from 5-4-3 and on cold starts hesitates from 1-2 for the first few shifts. Took to dealer and told normal. Test drove a 2018 and it didn’t shift the same went back and had them check. Told still normal. Went to another dealer and told come back when I have a real problem. (Not satisfied but decided to move on.)

At about 15K after oil change started heating this strange sound. Checked oil level and way overfilled. Took back to dealer very next day. They checked and saw over safe line on dipstick, but refused to take some oil out. Said it takes 7 quarts and we put in 7 quarts, if we take some out then it will be less than what is supposed to be in there. I pushed and they took some out, but documented that I asked them to take a quart out and that this could cause engine damage. Plus they told me if they took too much out by accident then I’d have to pay for more oil. I for the record said take out enough to bring it to the safe level.

Noise went away for the brief moment I was with the service manager, of course. Sounded like a vibration, which the service advisor and service manager heard and said they checked to make sure everything was tight. Service manager said normal Hemi noise.
Went home and researched myself and after a few days found the exact same noise online and it was the water pump. Also noted that when I left work everyday noticed this rubbing sound from the rear. First time felt like a flat tire. Discovered this was an issue with the rear diff.

Next morning went to dealer and said the water pump is bad and here’s the Star case for the rear diff. I do have a new water pump and diff now. The transmission shifts a little better, but still clunky in my opinion. Was told no updates and even after resetting adaptive no difference.
Dang sorry to hear that :/ welcome to the forum! I'm worried myself for the next time I bring in my car
 

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Discussion Starter #35
Update

So I just got off the phone with Dodge Care. They spoke to the service manager at the Dodge dealership and basically he said he wasn't going to do anything because he didn't believe the 6 issues was caused by them. Basically was recommended to just go through insurance basically I would pay out of pocket myself to fix it. This is frustrating, any suggestions? I tried called the collision safety number twice and left a voicemail but they never got back. They also don't seem have any locations in California.
 

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I'll never understand why anyone goes back to a dealer for anything other than "MAJOR" warrranty and/or safety recall issues. Everytime you leave your car there you invite additional non related issues/damage while most of the time not even getting your original issue solved (repaired/replaced)... Dealerships are good at selling cars and selling extended warranties (operative word "selling") while telling you that whatever issue you may have is "normal". Just say'n..:|
 

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@SRT8outtaLA: if you feel like trying a last ditch effort, you could always try perusing the websites of any local TV station affiliates (NBC, FOX, ABC, etc.) to see if they have a section that deals with consumer complaints regarding interactions with local businesses and city/state government. You could submit your story to one of those to try to get some resolution to your issues.

For example, the local NBC affiliate here in Dallas/Ft. Worth is NBC 5, and they have a section on their website called "NBC 5 Responds". The more interesting issues they deal with will also be turned into a news story to be run on the nightly news one night, but most never end up on TV and stay on the website only.

Anyway, I know that something like this is always a long shot, but like I said, if you feel like you are out of options and are unsure how to proceed, this is one possibility to consider.
 

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Should i talk to the GM first regarding what happened or go through Dodge Cares first? Any Pros and Cons? I just want things taken care of and :laugh2:made right.
look up 2 posts, #22, DodgeCares just reached out to you. You need to start a paper trail with Dodge........
 

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I'll never understand why anyone goes back to a dealer for anything other than "MAJOR" warrranty and/or safety recall issues. Everytime you leave your car there you invite additional non related issues/damage while most of the time not even getting your original issue solved (repaired/replaced)... Dealerships are good at selling cars and selling extended warranties (operative word "selling") while telling you that whatever issue you may have is "normal". Just say'n..:|

You hit the head on the sad unfortunate truth right there. After having languished working at a dealership for five long years I can attest that concern for the customer's property is not high on the priority list if on the list at all. It's a highly transient business so knowing that they will probably be working somewhere else soon, the only priority is how much money can I sponge out of this place in the meantime. Being someone who thrives on process improvement, efficiency and effectiveness, working at a dealership and trying to motivate people to give a rip was terminally frustrating. I've personally known of one dealership that actually did things right for the customer. Happened to be a VW dealership. So there are a very few good dealerships out there. Good luck finding one. The rest certainly don't do corporate any favors.
 

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You hit the head on the sad unfortunate truth right there. After having languished working at a dealership for five long years I can attest that concern for the customer's property is not high on the priority list if on the list at all. It's a highly transient business so knowing that they will probably be working somewhere else soon, the only priority is how much money can I sponge out of this place in the meantime. Being someone who thrives on process improvement, efficiency and effectiveness, working at a dealership was terminally frustrating. I've personally known of one dealership that actually did things right for the customer. Happened to be a VW dealership. So there are a very few good dealerships out there. Good luck finding one. The rest certainly don't do corporate any favors.
I think that is important to remember. In an era where every dealership is painted in the same light (a very poor one), we do ourselves a disservice by thinking no good dealerships are out there. Yes, the bad ones appear to far outnumber the good ones, but that just means we should give the good ones our business when we do run across one.

I have found one good Dodge dealership in all of the Metroplex. Granted I have not tried them all, but I have tried several, and out of all of them, Classic Dodge of Denton is the only one I felt good about going back to. Now they are the go-to for any service tasks I cannot do myself.

It's unfortunate that this is what things have devolved to, but it's the reality of the situation, so we will have to deal with it the best we can.
 
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