Dodge Challenger Forum banner

1 - 20 of 34 Posts

·
Registered
Joined
·
4 Posts
Discussion Starter #1
First time poster here. I've searched the site and haven't found any posts with an issue quite like mine. Hopefully someone can help!

I have a 2016 Challenger R/T Shaker, purchased new in 2/16. At around 9k miles, the image from the backup camera got weird. Day or night, it llooked like a tv with rabbit ears with poor reception. Really dark and wavy. Started intermittently, and then happened every time. Brought it in to the dealership and they replaced the camera. A few months later, same thing. Once again they replaced the camera. Last month, it happened again after a heavy rain. Brought it in and they kept it for a week. Said they "could not replicate the issue". Said they ran it through the car wash and even left it in there overnight (?). Returned the car without fixing anything. This weekend, it became constant. The following day it had a green screen when in reverse. Once it was green with wavy lines, and now just a black screen with nothing. Brought it back to the dealer first thing Monday morning and there it sits. They called and told us they were going to replace the camera again. We said "No, you've already done that twice and it keeps breaking." The service advisor said he was going to "talk to his manager" and get back to us. Radio silence.

Has anyone experienced any issue like this with the camera? The car has 23k miles and is well within warranty. This is in North Carolina. I've attached a couple of pics.
 

Attachments

·
Super Moderator
2016 SXT Plus Blacktop
Joined
·
20,768 Posts
Welcome to Challengertalk frmryooper. Everything else displays normally on the screen? If so, not to state the obvious, it's either the camera or the harness. Since new camera fixes it for a while, it seems likely it's just the movement of the harness that actually "fixes" it. After 2nd camera, I'd be looking for another cause. If it's wiring related, and also happens when dry, one would assume that physically moving the harness might be able to recreate it. If it's only when water is involved, it becomes more difficult. Now that it's not intermittent any more, perhaps the harness has finally gone completely bad?

A Guy
 
  • Like
Reactions: frmryooper

·
Premium Member
Joined
·
1,683 Posts
First time poster here. I've searched the site and haven't found any posts with an issue quite like mine. Hopefully someone can help!

I have a 2016 Challenger R/T Shaker, purchased new in 2/16. At around 9k miles, the image from the backup camera got weird. Day or night, it llooked like a tv with rabbit ears with poor reception. Really dark and wavy. Started intermittently, and then happened every time. Brought it in to the dealership and they replaced the camera. A few months later, same thing. Once again they replaced the camera. Last month, it happened again after a heavy rain. Brought it in and they kept it for a week. Said they "could not replicate the issue". Said they ran it through the car wash and even left it in there overnight (?). Returned the car without fixing anything. This weekend, it became constant. The following day it had a green screen when in reverse. Once it was green with wavy lines, and now just a black screen with nothing. Brought it back to the dealer first thing Monday morning and there it sits. They called and told us they were going to replace the camera again. We said "No, you've already done that twice and it keeps breaking." The service advisor said he was going to "talk to his manager" and get back to us. Radio silence.

Has anyone experienced any issue like this with the camera? The car has 23k miles and is well within warranty. This is in North Carolina. I've attached a couple of pics.
Hi frmryooper,

Sorry to hear about your concerns with your Challenger's back up camera. Please send us a PM with your VIN so we can investigate this further for you!

Andrea
Dodge Social Care Specialist
 

·
Registered
Joined
·
4 Posts
Discussion Starter #4
The other functions/pages display normally, so what you're saying makes sense. So far it seems loosely connected to water (heavy rain, recent car wash) but that could be just coincidental. Is there a schematic somewhere online for the wiring? I'm wondering if they moved the harness when they tested it last month and why that wouldn't have recreated the issue at that time.
 

·
Registered
Joined
·
4 Posts
Discussion Starter #5
Just got off the phone with the service advisor and he said that they have ordered a new camera for it. He said the part number has changed so this should be a "new and improved" camera. He also said they are "100% sure that this will fix the issue once and for all". lol Truly makes me wonder if they really replaced the camera the first two times.
 

·
Super Moderator
2016 SXT Plus Blacktop
Joined
·
20,768 Posts
If only you had a camera to see if they changed the camera ;) If it's water related, it could still be wiring, but finding where the water is getting to to cause the issue is hard. Kind of like your roof is leaking, but the hole isn't right above the leak. The water moves long rafters until it drips on the ceiling where it drips into the house. Hopefully no matter what, the camera fixes it. If not, no way 3 cameras were bad. A Guy
 

·
Registered
Joined
·
5 Posts
First time poster here. I've searched the site and haven't found any posts with an issue quite like mine. Hopefully someone can help!

I have a 2016 Challenger R/T Shaker, purchased new in 2/16. At around 9k miles, the image from the backup camera got weird. Day or night, it llooked like a tv with rabbit ears with poor reception. Really dark and wavy. Started intermittently, and then happened every time. Brought it in to the dealership and they replaced the camera. A few months later, same thing. Once again they replaced the camera. Last month, it happened again after a heavy rain. Brought it in and they kept it for a week. Said they "could not replicate the issue". Said they ran it through the car wash and even left it in there overnight (?). Returned the car without fixing anything. This weekend, it became constant. The following day it had a green screen when in reverse. Once it was green with wavy lines, and now just a black screen with nothing. Brought it back to the dealer first thing Monday morning and there it sits. They called and told us they were going to replace the camera again. We said "No, you've already done that twice and it keeps breaking." The service advisor said he was going to "talk to his manager" and get back to us. Radio silence.

Has anyone experienced any issue like this with the camera? The car has 23k miles and is well within warranty. This is in North Carolina. I've attached a couple of pics.
Hi frmryooper,

Sorry to hear about your concerns with your Challenger's back up camera. Please send us a PM with your VIN so we can investigate this further for you!

Andrea
Dodge Social Care Specialist

We have been trying to get the camera replaced on our 2016 Challenger since October 7th. Every month the parts director tells us it will be another month. We are now being told it’s March. I’m not believing it at this point since we have been told some story every month since October 7th. He did say that apparently Dodge figured out it was a defective camera that has been manufactured since they are having so many issues with the cameras. They are now going to a different manufacturer and that is what has caused the delays. I’m just frustrated at having to wait 6 months for something so integral. This just shouldn’t happen in a new car.
 

·
Registered
Joined
·
1,549 Posts
We have been trying to get the camera replaced on our 2016 Challenger since October 7th. Every month the parts director tells us it will be another month. We are now being told it’s March. I’m not believing it at this point since we have been told some story every month since October 7th. He did say that apparently Dodge figured out it was a defective camera that has been manufactured since they are having so many issues with the cameras. They are now going to a different manufacturer and that is what has caused the delays. I’m just frustrated at having to wait 6 months for something so integral. This just shouldn’t happen in a new car.
Unfortunately, as we demand more and more bells and whistles on our cars (don't get me wrong, I love my back-up cameras....two of my 3 vehicles that have them), sometimes the manufacturer rushes something to market, without a thorough-enough test cycle.

Remember the Toyotas with "sudden acceleration syndrome"? Turns out the the wireless TPM transmitters had a vulnerability that allowed extraneous data to make it on to the CPU data bus, and under certain conditions, the "last known command" was executed and locked in. And if that "last known command" was a signal from the accelerator to "go full speed", well that's what the car did.

If it's not an issue with a poor quality camera, your problem seems to be related to the wiring harness. I'll bet you there's a defect somewhere along the line, and either the signal wire is making temporary connection to something it shouldn't, or the signal wire shielding has been compromised and you're getting EMI/RFI interference on the signal.

Can you correlate the malfunction with any other car-feature operation, like maybe the sound system, putting on the brakes or tail lights, etc... Maybe track the source of interference to where the camera wires are near or bundled with wires from these functions. Normally DC voltages don't cause EMI, but I'm not sure about the electronics in the modern LED bulbs/fixtures or the speakers.
 

·
Registered
Joined
·
5 Posts
We have been trying to get the camera replaced on our 2016 Challenger since October 7th. Every month the parts director tells us it will be another month. We are now being told it’s March. I’m not believing it at this point since we have been told some story every month since October 7th. He did say that apparently Dodge figured out it was a defective camera that has been manufactured since they are having so many issues with the cameras. They are now going to a different manufacturer and that is what has caused the delays. I’m just frustrated at having to wait 6 months for something so integral. This just shouldn’t happen in a new car.
Unfortunately, as we demand more and more bells and whistles on our cars (don't get me wrong, I love my back-up cameras....two of my 3 vehicles that have them), sometimes the manufacturer rushes something to market, without a thorough-enough test cycle.

Remember the Toyotas with "sudden acceleration syndrome"? Turns out the the wireless TPM transmitters had a vulnerability that allowed extraneous data to make it on to the CPU data bus, and under certain conditions, the "last known command" was executed and locked in. And if that "last known command" was a signal from the accelerator to "go full speed", well that's what the car did.

If it's not an issue with a poor quality camera, your problem seems to be related to the wiring harness. I'll bet you there's a defect somewhere along the line, and either the signal wire is making temporary connection to something it shouldn't, or the signal wire shielding has been compromised and you're getting EMI/RFI interference on the signal.

Can you correlate the malfunction with any other car-feature operation, like maybe the sound system, putting on the brakes or tail lights, etc... Maybe track the source of interference to where the camera wires are near or bundled with wires from these functions. Normally DC voltages don't cause EMI, but I'm not sure about the electronics in the modern LED bulbs/fixtures or the speakers.
The camera screen looks like a fuzzy black and white old television screen when not tuned in properly. It’s worse at night when backing up than in the day. Daytime isn’t great either but it seems to look worse in the dark. Whatever it is I would just like it fixed. The dealer service department agrees there is a problem and decided to replace the camera. Then while waiting months for the part, the parts director said there were so many problems with cameras that Dodge is going to a different manufacturer. If it is in fact in the wiring, I have no clue how to go about getting them to look at that. Seems I would need to go through getting the camera replaced with a new one and then if STILL an issue, they would have to look at the wiring harness. This is frustrating for sure.
 

·
Premium Member
Joined
·
1,683 Posts
We have been trying to get the camera replaced on our 2016 Challenger since October 7th. Every month the parts director tells us it will be another month. We are now being told it’s March. I’m not believing it at this point since we have been told some story every month since October 7th. He did say that apparently Dodge figured out it was a defective camera that has been manufactured since they are having so many issues with the cameras. They are now going to a different manufacturer and that is what has caused the delays. I’m just frustrated at having to wait 6 months for something so integral. This just shouldn’t happen in a new car.
Hi vic49,

Sorry to hear about your concerns with your vehicle. If you would like to send us a PM with your VIN I'd be happy to look into this further for you!

Andrea
Dodge Social Care Specialist
 

·
Registered
Joined
·
473 Posts
I had this issue on my 2017 TA 392 back in August. I FINALLY got the camera replaced due to back order two days ago. The blurry/fuzzy issue still exists. I was told it took so long because Dodge was replacing it with an updated version. Well if that was the case, this updated version is just as bad as the old version. The problem seems to be Dodge is still using CMOS cameras while other manufacturers are using CCD cameras which are notably better quality. The colors on mine arent even close, everything is still blurry and fuzzy. Whats funny is my daily driver, 2016 outback that cost half as much as my challenger has a camera where I can read a license plate from 10 feet away. @DODGE help us out with this!!!!
 

·
Registered
Joined
·
9 Posts
My 2016 Ram 1500 would do the same thing. I never got it fixed, because I traded the truck in on my Challenger. It was really intermittent, some days perfect, then nothing on other days.
 

·
Registered
Joined
·
34 Posts
I was looking into the OEM backup camera spoiler, but now that I know this I'll probably look into an aftermarket one instead.
 

·
Registered
2015 RT 5.7 M6
Joined
·
8,864 Posts
I thought my 2013 GC had a fuzzy back-up camera display but it is sharper than my 2015 challenger...major letdown. I think the 2015-2016 8.4 radios can take snapshots of the display (while the car is in reverse) and save it to the USB drive (I think the comb is up temp+down temp+rear defrost). Wish my 2013 GC could too so I could compare the two.
 

·
Registered
Joined
·
1 Posts
First time poster here. I've searched the site and haven't found any posts with an issue quite like mine. Hopefully someone can help!

I have a 2016 Challenger R/T Shaker, purchased new in 2/16. At around 9k miles, the image from the backup camera got weird. Day or night, it llooked like a tv with rabbit ears with poor reception. Really dark and wavy. Started intermittently, and then happened every time. Brought it in to the dealership and they replaced the camera. A few months later, same thing. Once again they replaced the camera. Last month, it happened again after a heavy rain. Brought it in and they kept it for a week. Said they "could not replicate the issue". Said they ran it through the car wash and even left it in there overnight (?). Returned the car without fixing anything. This weekend, it became constant. The following day it had a green screen when in reverse. Once it was green with wavy lines, and now just a black screen with nothing. Brought it back to the dealer first thing Monday morning and there it sits. They called and told us they were going to replace the camera again. We said "No, you've already done that twice and it keeps breaking." The service advisor said he was going to "talk to his manager" and get back to us. Radio silence.

Has anyone experienced any issue like this with the camera? The car has 23k miles and is well within warranty. This is in North Carolina. I've attached a couple of pics.
Did this ever get solved for you permanently? I am having the same issue with my 2017 T/A 392. Only have 10k on it.
 

·
Premium Member
Joined
·
1,683 Posts
Did this ever get solved for you permanently? I am having the same issue with my 2017 T/A 392. Only have 10k on it.
Hi Chet,

Have you brought this to the attention of your dealer? Please send us a PM if additional assistance is needed.

Darlene
Dodge Social Care Specialist
 

·
Registered
Joined
·
8 Posts
I have a 2016 Hellcat Challenger - 6 Spd Manual - 4900 miles on it. I bought it new in Nov. 2017 when I traded in my 09 SRT Challenger. Yesterday my Hellcat started having the same issue with the backup camera. Made an appointment with the local dealer for this Saturday... I'll let you know what they say... funny thing is when I called to get the appt I asked the service advisor if they were having issues with the back-up cameras and they told me "No"... but just googling the issue turns up a number of folks that are having the same issue.
 

·
Registered
2017 Challenger T/A Plus
Joined
·
78 Posts
17" T/A PLUS here,

My camera bit the dust today too. God I hope this isn't like the radio where we have to go in to show its bad, then wait forever for parts, go back again, and again...
 

·
Registered
Joined
·
8 Posts
just to follow up... I decided that before I go to the dealer tomorrow and leave the car there all day while they tinker on it without a clue, I would take a look at the electrical connections and the wiring harness to look for any issues. (i.e. cut wires or loose connections). I did not want to take the spoiler off- so instead I opened the trunk and took the trunk lid liner off to expose all the wiring. The electrical connection to the camera is there so you have perfect access to it. I pushed the connector tightly together and pushed-in on each wire going to the connector from each side of the clip-on connector. I then closed the lid and checked the backup camera and it's fixed. In fact, the picture is a 100 times better than it was before it stopped working. I put everything back and retested several times and still works great. If it happens again - I plan on taping the connectors together making sure the wiring is pushed-in tight before I tape.

just wanted to share in case it might work for someone else that is having the same issue.
 
1 - 20 of 34 Posts
Top