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We care about our cars more than the lackey at the dealer who's obligated by a minimum wage to begrudgingly rotate yet another set of tires on yet another Dodge Cha-something-or-other he couldn't care less about.

What are ways to make sure your baby doesn't come back with new damage? I'm talking door dings, wheel scrapes along the edges of rims, chips on lug nut sockets from them slamming the impact wrench on there and over-torquing it 3-fold, etc. I've tried talking to service managers, taking pictures/video, but inevitably I get cars back with minor damage. Would it be offensive for me to demand to meet my tech face-to-face before any work is done, and offer to tip him if he doesn't damage my car?

Does anyone wrap rim edges and lug holes with painter's tape before tire changes, etc.? Any other tips or tricks? Do you find boutique high-end shops that perform an exacting level of work? Do you by a tire machine/balancing machine to do all your own work?
 

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Not everyone can do their own work. Having said that, I no longer trust mechanics to show the same level of care to my vehicles that I do. I do what I can on my cars but if something came up like a heavy duty suspension issue or something that requires engine removal I would have no choice. Try talking to the service manager or find a different service location.
 

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speaking from experience i've had pretty bad luck with dealerships. every one i've taken it to has damaged my car in one way or another.

I now do walk arounds with the advisor everytime. I use to put door guards for dings, but it was a little embarrassing. I also have a dashcam hardwired so it records driving and parking. That will let me know if there is any joyriding and some proof if there was an accident with my car.

It sucks but at least for warranty work if you don't want to pay outta pocket you gotta go to dealerships. Otherwise I guess you could do everything else that you can do yourself. I'm trying to learn a little now
 

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speaking from experience i've had pretty bad luck with dealerships. every one i've taken it to has damaged my car in one way or another.

I now do walk arounds with the advisor everytime. I use to put door guards for dings, but it was a little embarrassing. I also have a dashcam hardwired so it records driving and parking. That will let me know if there is any joyriding and some proof if there was an accident with my car.

It sucks but at least for warranty work if you don't want to pay outta pocket you gotta go to dealerships. Otherwise I guess you could do everything else that you can do yourself. I'm trying to learn a little now
Walk around and dash cam are good advice. Don't forget to review the invoice. I have experienced some sort of screw up from paper work mistakes, loose fasteners, damage on approximately 75% of service events at the dealer where I purchased last 3 new MOPARs. I am fortunate that I am willing and able to do most vehicle service and would encourage auto enthusiasts to learn to service and repair their vehicles.
 

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The Bacon Hauler (‘12 Cop Charger)
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Step 1: find a different dealership with a trustworthy service dept...

Step 2: trust in your fellow man
 
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1. Don't buy new cars with warranties that you will feel obligated to use. Buy used.

2. Avoid dealers at all costs. Use independent shops that have more skin in the game to get it right.

3. Do everything you can yourself.

4. Realize that warranty and maintenance packages (free oil changes, tire rotation, etc) are only there to get you in the door regularly so they can sell you more stuff.
 

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Yup, Independent Shop. Dealer nicked my wheel PRE DELIVERY installing locking lugs that I didn’t want. I carry a special socket now to loan to Shop for wheel work. Can’t fix only avoid Dealers. Avoid Normandin CDJR-Peugot in San Jose like the plague. Wheel nicked at Autonation Roseville. Dealers are whores. A necessary evil to get our cars.
 

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I believe that any business that works on cars should hold themselves to the same standard of care that the factory does. The car leaves the assembly plant blemish free so I why does the repair shop dismiss this expectation? It can be a difficult to find a shop that consistently returns cars to their customers undamaged.
 

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No Tech makes money treating your Dodge like a Ferrari. And warranty repair work pays even less. "Flat rate" is the battle and your car is an easy casualty.

Want a dealer tech to slow down and actively preserve things? Meet a good one and pay him well on the side after hours.
 

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I am lucky my dealer is about a 50 minute drive but well worth it .They are very carefull with the cars
the writer walks around your car with you
Tech are good 5 years never a problem . They do my oil change & tier rotation .
and also did some warranty work
i always make my appointment with the same tech ,and I also tip him well .
yea I heard you it’s his job to be careful but here in Florida they pay shit
So to me the money is well spent for peace of mind , and to now things are done right
 

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Seeing more and more of these related type of post & questions.
Its a shame that DodgeCares doesnt take careful note of the concerns/issues & bad experiences flowing out of its customer base and actually forward that up the chain to the big hats at Dodge so that this isnt an issue for anyone!
The fact that as a (multi) hi-end dodge owner, I can NOT trust ANY dodge dealership to treat my $45k, $60k, & $96k vehicles with the upmost care & concern, be it a car wash or full on major repair, is really disheartening.
To read some of these stories about joy rides, tire shredding burnouts, dents, dings, unrepairs, lies on paperwork, lies by service managers, legit warranty work denials and general BS done at dealerships to customer cars is enough to make your blood boil!

Op..I now take multiple pics on my cellphone in the dealer parking lot, just prior to service. I document mileage, int, ext, cond. etc. Car is totally cleaned out, (theft reasons) washed/detailed, etc. I also have car cams hardwired in that cover front & rear 24/7 and if at all possible, I remain at the dealership while work is done. At end of service, if Ive had to leave the vehicle (such as overnite) I request the service manager to 'walk' the car with me (visual inspection) before I retake key possession & drive away. That way if anything is amiss, its addressed right then & there & I have my cell pics to back me up, before Ive even touched the car post work. I also request that my vehicles are not to be detailed/washed by the dealership - which is oftena courtesy. ( just 1 more change of hands, driving it, chance for BS, damage, etc)...this is all assuming I cannot do the service/repair myself or at a shop that is 100% trustworthy.
 
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Step 1: find a different dealership with a trustworthy service dept...

Step 2: trust in your fellow man
Step 1 so very hard
Step 2 so very hard
 

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Sadly Dodge Care hasn’t been able help me out any of the times I reach out. I’m getting better luck with FCA directly so far it seems, still gotta get back to them on paperwork, hoping things work out. Not sure how much Dodge Care has power, I mean that respectively to help. It seems like they serve as a middle man between the dealerships and customer. Kinda hit and miss with who they will be siding with. FCA seems more helpful in helping the customer resolve their issues
 

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Posts like this are ridiculous. If you don't like your dealership, you don't trust them or had a bad experience there, then don't go there. It's that simple.
 

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2020 Dodge Challenger Scat Pack - Frostbite
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Yup, Independent Shop. Dealer nicked my wheel PRE DELIVERY installing locking lugs that I didn’t want. I carry a special socket now to loan to Shop for wheel work. Can’t fix only avoid Dealers. Avoid Normandin CDJR-Peugot in San Jose like the plague. Wheel nicked at Autonation Roseville. Dealers are whores. A necessary evil to get our cars.
The Roseville one is right around the corner from me (literally a 7 minute drive). Was Jim Wrenchler the GM at the Roseville location at the time you got your wheel knicked?

I was thinking about buying from them.
 

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Don’t know. Minor. Discovered later. There were some good employees there.
overall experience mediocre. SRT lack of knowledge.

Posts like this are ridiculous. If you don't like your dealership, you don't trust them or had a bad experience there, then don't go there. It's that simple.
There are NO decent dealers that i am aware of. Not a matter of choice.
 

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when I need service on the Dodge Ram. I tell my Cat . (same as telling service advisor). Cat listens and hopes for treat. Pays closer attention. Service advisor, hmmmm not so much on the 'temptation salmon flavored treat'.
So I do my own. Luckily ( knock on wood) Dodge Ram and Dodge Challenger have not needed dealer service. 14 years in-between them :cool:
best regards
parrott
 
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