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Discussion Starter #1
I am taking my girl to the dealership tomorrow for her second oil change, the propeller shaft fix and rear diff whine fix. I also have something rattling in the front fender area. I hate taking her there, not just there but any dealership. The closest to me is a high volume dealer and I doubt many there understand the challenger obsessives. Then again do any dealerships have employees that give a damn. I will point out she is mint and please fix it or not ..do not wash and do not update uconnect!! Say a prayer.....
 

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I hear you on that. In any dealership service dept, it's just a car and not special. If you wait for it, it usually gets treated better as they know you're paying attention. Hope it works out well for you.
 

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This is no where close to topic but I have a problem with a driver power seat that is off one track and I can't take the seat out as I can't reach the rear bolts because of the one track not moving forward, if you know any thread or anything close to being helpful please let me know lol
 

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Discussion Starter #4
Dealership balking, they hear all the signs of tsb issues but have not confirmed that the noises will be fixed by the tsb's. Any FCA rep out there. This has to be a joke. The sounds described in the tsb's mirror the exact issues. Grinding when slow in reverse and a whine at speed. Shop says need more time to see if tsb's fix issues?? What the....help!!!!
 

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Discussion Starter #5
Just talked to FCA, wow useless. This has to be a joke. You can hear each noise as described by the tsb yet the dealership needs more time to diagnose? Say what? If the customer reports exact conditions of a tsb, and anyone with working ears can hear the same noises what kind of additional testing or diagnosis is needed? Why not just apply the fixes as described in the tsb? Helfman Dodge, thanks for having my car for 3 days and doing nothing.
 

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Don't know about the grinding but the whine usually gets a new rear end but the new one might start whining too. Many cars have had their rear replaced under warranty. What the propeller shaft fix? Is that to address the whine?

Sent from my SM-N920T using Tapatalk
 

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I have had that whine sound from day one, 6k miles now nothing has happened. It only happens at certain speeds around 40-50mph.
 

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Same here... 3k on my 2017
Between 40-50mph whine ..will mention to dealer when I go in for my oil change in a month or so.
 

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Just talked to FCA, wow useless. This has to be a joke. You can hear each noise as described by the tsb yet the dealership needs more time to diagnose? Say what? If the customer reports exact conditions of a tsb, and anyone with working ears can hear the same noises what kind of additional testing or diagnosis is needed? Why not just apply the fixes as described in the tsb? Helfman Dodge, thanks for having my car for 3 days and doing nothing.
Hi Merlhagstrom,

Which TSB is your dealership supposed to be performing for you?

Kori
Dodge Social Care Specialist
 

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Discussion Starter #11
For reference:

Models - 2015-2016 Challenger/Charger/300
Month/Day/Hour - built before October 15, 2015 (Challenger) or March 28, 2016 (Charger)
Noise - New TSB 6/24/16: Inspecting and replacing the propeller shaft due to a whining noise at high speeds
Part - current driveshaft part is 53010678AF and will be replaced with 5301067AH or 5301067AG

The other one is for changing the rear differential fluid for a grinding noise low speed turn, it's out there as well. Mines a 2015 but I believe it applies to 2016s as well
 

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Discussion Starter #12
Update. Dealerships suck. I pulled my car as they had done nothing in 3 days! Now they want me to bring it back but ..."keep in mind TSBs are there to help with the diagnostics and in some cases they may not apply"!!!!! What the hell
 

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The other one is for changing the rear differential fluid for a grinding noise low speed turn, it's out there as well. Mines a 2015 but I believe it applies to 2016s as well
I had this TSB done on mine. It took them 3 days for a 30min job to change the rear differential fluid. I physically went to the service department to ask for my car back because it was taking so long and every time I called to get a status update no one answered the phone. In the end, it didn't even fix the problem. I still have the low speed turn whine.
 

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Discussion Starter #14
Update. I took my car back at the urging of the GM. The fixed the propeller shaft, replaced. Changed diff fluid and cleaned wheel hub surface to fix clicking. Still have a noise the have heard, but need more time to isolate. Its a noise from the front end or so it seems that is where it comes from. Sounds like a loose body panel, but they ssy chassis and i have no loose panels. I have also developed a clunking noise when making sharp turns. Urghh
 
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