thanks! one time I issued a complaint to the lead of the service department. Later the service advisor I use to go to at a different dealership no longer was there, no idea if it had anything to do with that or he was just incompetent and got a lot of other complaints.Talk to the GM, not the service adviser, the "buck stops here" guy. Let him know what happened. If it isn't the company line, he may actually do something. If the service dept is just doing what they were told to do, wink, wink, nudge, nudge...it won't change anything.
The irony is, if they apologize and offer you some additional service...they are the ones doing said service!
If it's bothering you, and worth your time, let them know. Otherwise, by the sound of it, they haven't exactly shined in their service, taking care of your car...might be time to see how another dealer treats you
I don't know who's really to blame the service advisor or the technician.
From what I heard the mechanics are sort of independent contractors, unless you are at a fancy dealership like Mercedes or something you provide your own tools and you get commission on services. So the more services you sell the more you get money.
The service advisor has a relationship with the mechanic, they are the voice and communicates to the customers. So it's like a sales job. Don't know if the service advisor is just the messenger and the mechanic is the one in fault. There is an e-mail listed on the bottom of the receipt.
It says did you receive excellent service with the email of the Service Director. Is it better to e-mail the GM of the Dealership? I'll have to see if I could find it online