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Discussion Starter #1
I am not going to mention their names now, but wanted to post this so others who might be considering a Dodge Challenger will have something to ponder. My car has an obvious annoying rattle coming from the front. It has been in and out of the dealership for over a month and has been there now for almost two weeks. They took a shotgun approach and began tearing down the front end. They have done so twice and the rattle remains. I reported this to the SRT folks 2 weeks ago prior to my latest appointment. They said they could help. Well agent 1, "tried" to call the dealership, tried? Like she could not use a phone? Missing fingers? I then asked for a supervisor who has NEVER returned my numerous calls. SRT please wake up. Today I tried to call the SRT manager again, voicemail. So I talked to another agent, again he indicates SRT has done NOTHING!!! And said they, SRT were waiting for the dealership to contact them to open a case!!! WHAT? I called SRT to work with the dealership. This is a joke the SRT team sounds like a bunch of dullards in a room chewing bubble gum with no intention to get involved. Internet, be ware of Dodge SRT, if you a problem whey are USELESS> Meanwhile my car sits.
 

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One broken spot weld can cause a rattle. If it's an internal weld, it will be nearly impossible to find, access or repair.

Assuming that a dealer can magically and instantly solve issues like this is unreasonable. You should start looking for a buy back.

Customer service isn't being helpful because they don't have any answers.
 

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I worked with them a few months ago on a transmission issue, and Robin was good to work with. She got results, but nothing happened quickly. They do spend a LOT of time waiting for responses from dealerships.

I've spoken to a few techs at different dealerships, and they say that some SRT reps are good, and some are bad. I know that one day when I called, Robin was out, and another woman "helped" me. She was really rude to me, and did absolutely nothing.

I found that getting Dodge Cares on here involved, working with Robin, and using emails to communicate worked best. I was also told that getting angry, or being demanding usually slowed the process. They have a large log of cases that they are working on, and it's easy to get bumped to the back of the line.
 

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Discussion Starter #4
OregonScat, I was not looking for magic but for a reasonable approach to problem solving. Not just a rebuild of the front end when even the dealership said they could not ID the location. But thanks for your comment. One would think that the SRT group would know how to reach the dealer as I have just received this from the dealership "Not sure who SRT is……they need to be told to communicate with us through star or dealerconnect. That is protocol…as telephone is inefficient since my guys do not sit by the phone and often times when we return the calls they have to leave a return message."
 

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I am not going to mention their names now, but wanted to post this so others who might be considering a Dodge Challenger will have something to ponder. My car has an obvious annoying rattle coming from the front. It has been in and out of the dealership for over a month and has been there now for almost two weeks. They took a shotgun approach and began tearing down the front end. They have done so twice and the rattle remains. I reported this to the SRT folks 2 weeks ago prior to my latest appointment. They said they could help. Well agent 1, "tried" to call the dealership, tried? Like she could not use a phone? Missing fingers? I then asked for a supervisor who has NEVER returned my numerous calls. SRT please wake up. Today I tried to call the SRT manager again, voicemail. So I talked to another agent, again he indicates SRT has done NOTHING!!! And said they, SRT were waiting for the dealership to contact them to open a case!!! WHAT? I called SRT to work with the dealership. This is a joke the SRT team sounds like a bunch of dullards in a room chewing bubble gum with no intention to get involved. Internet, be ware of Dodge SRT, if you a problem whey are USELESS> Meanwhile my car sits.
Hi Merlhagstrom,

I'm very sorry to hear about your experience, I have further documented your concerns in your case so your case specialist is aware. Please let me know if you don't hear back from anyone within 1 business day so I can follow up for you!

Andrea
Dodge Social Care Specialist
 

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Interested.
 

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Discussion Starter #7
Andrea, I can assure you I will not hear back. But stay tuned, I will be dropping the names of those with SRT care who dropped the ball, failed to contact the dealership and failed to return my numerous phone calls. SRT care is a sham. Meanwhile the dealerships deaf service manager has told me to pick up my car or I will begin getting charged storage fees. The service advisor hears the noise, the tech hears the noise but not the deaf manager. Storage fees Andrea!!!
 

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Wow... I had nearly the same exact experience with SRT Customer support. After a MONTH of trying to get them to coordinate with the dealership over a what seemed like a faulty cylinder head, (valve seat apparently dropped at less than 30,000 miles) I got so frustrated and quit with them. They are a DISGRACE to the customer service business. I was so infuriated (and apparently still am) by this tremendous FAIL.

I must say that Andrea was responsive, but is extremely limited in her ability to actually facilitate any tangible results from others in Customer Support.
I can think of nothing that will piss-off existing customers more than a blatantly incompetent, and apparently uncaring customer support experience.
I too will remember my experience when I go to buy a new car.

For others considering a Chrysler product take note. I'm sure there are many satisfied customers out there. But, there is absolutely no reason ANY customers should experience such lousy service! Buyer beware...
 

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I gave the SRT line a shot and really I didnt get anything much out of it either. They offered to scheduled an appointment for me to fix ,the second time, some kinda of high pitch squeel in the engine. I asked to get a loaner since the dealership wont give me one since I didnt buy it there. They cant help me either. The kicker was when I went to get the Jeep there were 6 loaner vehicles lined up not being used.

Maybe being a ***** but I have a 2015 Jeep SRT and a 2011 Challenger SRT. I'm pretty sure the Jeep was the highest priced vehicle they had on the lot for over 6 months.
 
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