Dodge Challenger Forum banner

1 - 20 of 139 Posts

·
Registered
Joined
·
13 Posts
Discussion Starter #1 (Edited)
Afternoon everybody, hope all is well. I do not know exactly where to place this post, but I would like to raise awareness for others so I figured General Discussion would be alright. The title is rather grabbing but its for a reason, so hear me out.

I would like to start by saying my father worked for Chrysler (Dodge) for 38 years, and I've almost always owned a Dodge. I've had a Stratus when I graduated, then got a newer style Stratus but eventually sold that to buy my 08' Impala. First non-dodge Ive ever purchased, but my father always forced me to buy American. I had that until I was struck by a drunk driver on Christmas Eve (2010) that ran a red light (2 cars passed through before me, I got hit 3rd) and totaled out my car, lost my sound equipment, and gifts. Ended up getting a check for just the car, which then I turned around and put all down to get my 2010 Dodge Challenger. These were all USED cars before, but they were fine. Now I just want to make a note, these were many years old before I bought them, and were driven all year around, stored outside. No major issues.

I purchased my Challenger (used to call her my baby, true story) in 2011, I was in love. We went to many great places, seen many great people. The best part was when kids would point at my, go crazy, and shout nice car. I really bought it for me, but side perks like that were always enjoyable. I didn't buy my R/T to race everyone on the road but it feels like others thought I did lol. Anyways, I really really loved this car. It was my first NEW car, and it truly was one of the most memorial times of my life. I didn't have much growing up, worked hard to make head way in the ranks without college, and got my one of my dream cars. Seen it at the Detroit Auto show on release, I knew that's what I was going to work hard for. And several years later after much work, I got one.

The love story shortly ends with a series of "weird issues" with my car. I ended up losing access to my drivers door, sunroof got stuck open, and my window module went bad. I paid for a Lifetime protection (100,000 miles) which is called something else like Care Plus or something. Anyways I had it towed to the dealership, to find out it was only "partially" covered. But the realllllllllllll bummer is this!




RUST! Unbelievable! Now before you say anything just know I took very very good care of this car, drove a 2000 Ram in the winter, and was kept clean throughout its entire life. No other spots like this on the car, nor on the other side. It only has 58,000 miles on it, and its "out of warranty" once again. I called FCA to make a complaint, and got issued a case manager. After playing phone tags for a few days, I finally got a hold of her in which she sent me to the dealership. Note: I have been putting touch up paint on this area for about 6 months (weekly) prior to going there. They took pictures, and then told me they would let me know. I explained to them if you fix this, just rip the Lifetime thing I paid heavy for and call it even! Few days past I get a call saying its surface rust, and its not under my warranty plan.

So I decided to call back the case manager to explain why I think this is unfair, and why I will never buy Dodge ever again if they don't fix this. She said they will look into it, and get back to me. Four days go buy I decide to start calling for an update, which just goes straight to her voicemail (even though it says shes in her office hours) and does not return the call. After a week straight of calling her getting nowhere, I called FCA back and asked to speak to her supervisor. So I talked to the lady for about an hour, about how I paid alot for this warranty and never got to use it. How now when I drive down the streets I look to other older cars/trucks to see no rust. Sure there is some here and there, but I constantly see 8-10+ year old cars with no rust.

Now after hearing for many years Dodge is known for their rust issue, I completely understand why. I had my Challenger on a hoist, and had a few people look in there to tell me "its bad". After reading up online regarding a foam that loves to hold moisture, a sound deadening foam possibly. I work with people now who have worked with Chrysler in the past, and told me its likely some fabrication (grinding) during the assembly of the car. But many many people have told me this is totally crap, and its not right.

I called the FCA supervisor back up, and got the voicemail. Now they are ignoring me. I know its the cold shoulder, terrible. How much could a patch panel possibly be? Them fixing this would mean the world to me, and they would keep my business for many years to come. But this is pure bullshit (excuse my language), but I'm 29. I worked my ass off for this car among living expenses, while not having family to having a hunk of crap. Its going to impossible to sell this (I wanted to keep it!), its going to evolve. Thanks Dodge.

I can honestly say my heart is broke, and I feel robbed. Open to hear others suggestions, thoughts, or whatever you would like to add. Sorry it feels good venting a bit, guess I just got to accept the fact life sometimes hands you (me) lemons.

Edit 2/29/16 - FCA said they will cover the fixes, I couldn't be any more happier! Thanks all to helped me with advice, suggestions, ect... Thank you, god bless!
 

·
Registered
Joined
·
1,986 Posts
I am not understanding so to be clear, This is a a 2010 Dodge Challenger bought new in 2011
With a 100,000 mile and how many year warranty (it's not life time if there is 100,000 mile limet)? What did the dealer mean by only partially covered, the deductible?
 

·
Premium Member
Joined
·
2,450 Posts
This type of thing is not covered be the 100k mile powertrain warranty, just the initial 3/36 bumper-bumper.
 

·
Registered
Joined
·
13 Posts
Discussion Starter #6
They don't call it lifetime anymore apparently but Care Plus. But its 100,000 mile warranty, but the dealership said it was only surface rust and not covered. True story, he said "surface rust". There was touch up paint weeks prior to them calling to make an appointment, but it clearly isn't surface rust. They tried to weasel out of it, but I'm going to call FCA one last time tomorrow before I attempt to make this go viral. I just think its bullcrap because I am always looking on the road, seeing much older cars with no rush like mine. I'm scared to wash my car now a days, before I used to enjoy the day outside waxing it. Those days are gone.
 

·
Registered
Joined
·
272 Posts
Dodge corrosion warranty.


The Corrosion Warranty starts when your Basic
Limited Warranty begins under 2.1(E).
This warranty has two time-and-mileage limits:
• For sheet metal panels, the limit is 36 months,
with no mileage limit.
• For an outer-body sheet metal panel — one
that is finish-painted and that someone can
see when walking around the vehicle — the
limits are 5 years or 100,000 miles on the
odometer, whichever occurs first.
 

·
Premium Member
Joined
·
9,446 Posts
Post your story on twitter, they hate bad publicity and will agree to repair it, especially with links to others with the same issue . Good luck to you.
 

·
Registered
Joined
·
197 Posts
If this rust mess is real, and FCA knows of it, why hasn't a plaintiffs attorney jumped all over it and filed a class action law suit? It would be a slam dunk, or so it seems.
 

·
Registered
Joined
·
13 Posts
Discussion Starter #10


Here is after the Dodge dealership said it was surface rust.
I had several people say it, and now you all. I will try twitter
and one last phone call telling them what I plan to do, be as
viral as possible.

Thank you all for your information.
 

·
Registered
Joined
·
272 Posts
I am a factory field rep for another auto manufacturer and am responsible for 27 dealerships. I'm the guy that dealers send paint and corrosion warranty requests to. It appears what you have there is corrosion perforation. That means the corrosion started from the inside of the panel and has eaten through to the other side. This is most definitely a warrantable condition. From a defect in the design of the vehicle water has got into the vehicle and has not drained out. I cover these all day long. You could always write an email to the CEO. This may sound funny but when people do that with my company I get a call from a whole different customer care unit and my boss gets involved. Good luck. You should insist that Dodge send out the rep for an onsite inspection.
 

·
Registered
Joined
·
867 Posts
Sorry to hear your story, but I've been reading about this for 2 years now on here. The rust in the photos is NOT surface rust - it is through. You could easily take a pocket knife & pierce the bubble & push it all the way through the quarter skin. That needs to be cut-out to good metal, & sandblasting done in there (remove as much of the CRAP foam sound deadener as possible too), & rustproofed with a non-hardening petroleum-based rustproofing compound, then a new area butt-welded in. Primed & painted. A good body shop could probably dust-in the area & blend it without painting the whole panel.

Good luck getting the Dodge Boys to cover it, but don't give up. *I ordered a new 1996 Ram 1500 & the bottom of the doors began swelling & rusting on the inside bottom seams when the truck was 3 years old. The rust-through warranty back then was 5 years or 100,000 miles. Dealer said "those are not through the outside & NO WAY Chrysler is going to cover those." The service manager said he had never seen Dodge replace the doors on a Ram because of rust-out - EVER. But he offered to call in a zone manager. Two weeks later he asked for me to bring the truck in & leave it for the day so the Chrysler zone manager could check it out. Later that day when I went to get the truck, he said to take it to a local body shop (Jackson, MI.) & for them to quote the repairs. When I got to the body shop the next day, I'm expecting some hack repair job quote from the manager. As he's walking out to do the inspection - he's shaking his head & saying "why don't they just build new vehicles right so this crap does not happen!" He opens the driver's door & looks at the bottom inside edge & says "that's just mush - there's no way to fix it!" Same thing on the passenger side. He says "to hell with it - I'm writing it up for new doors - that what it needs!" Total estimate was around $2400.00 & Chrysler approved the claim! I had them paint the doors off the truck, & I installed them at home. I also had them paint the edges with seam sealer before painting, then I applied Texaco rustproofing inside into the crevices before switching all the guts over. 6 years later, they were still spotless when I sold the truck. If the truck still exists today, I'd bet the doors are not rusty. Still need to rustproof vehicles in rust belt areas of the country, but there are hardly ANY GOOD rustproof compounds out there.
 
  • Like
Reactions: Sith R/T

·
Premium Member
Joined
·
2,009 Posts
First of all, that is not surface rust, like Indy392 said, it started on the inside and has eaten its way through the metal which is painfully obvious to anyone who knows this business. You are being lied to, plain and simple.

What I find so amazing about all these reports of this problem, no one has ever done a DYI video, or series of photos showing exactly how to remove the sound deadener foam. That's obviously the culprit and probably relatively easy to remedy.
 

·
Registered
2016 Challenger SRT
Joined
·
3,736 Posts
Thesad part about this is, Chrysler has done nothing to correct this situation that I'm aware of, and NEW Dodge Challengers are still destined to do this in the future. It would be an enormous amount of money to fix them all. I wouldn't go out and buy stock in FCA right now, knowing this.
 

·
Registered
Joined
·
1,022 Posts
If you plan to go viral with your story, Jalopnik loves situations like this. I've seen them post stories like yours and the next thing you know, there is an immediate resolution.

I hope this gets the proper attention that it most certainly needs.
 

·
Registered
Joined
·
523 Posts
FCA sees the writing on the wall with this issue and are just sticking their head in the sand hoping enough time will pass to deny any warranty claims. They know dang well this is a problem easily solved by just eliminating the foam. WTF FCA? Resale value on a 5 year old or better Challenger will be affected once the word is out to the public.
 

·
Registered
Joined
·
947 Posts
First of all, that is not surface rust, like Indy392 said, it started on the inside and has eaten its way through the metal which is painfully obvious to anyone who knows this business. You are being lied to, plain and simple.

What I find so amazing about all these reports of this problem, no one has ever done a DYI video, or series of photos showing exactly how to remove the sound deadener foam. That's obviously the culprit and probably relatively easy to remedy.
I'd be super interested in seeing a DIY video. Some of use are going to keep our cars for the long haul, and getting that foam out is a priority.

Specialiser - do you live in a very damp, humid climate? Does the car have a sunroof? Hope you can get this resolved soon.....
 

·
Registered
2015 Challenger R/T
Joined
·
255 Posts


Here is after the Dodge dealership said it was surface rust.
I had several people say it, and now you all. I will try twitter
and one last phone call telling them what I plan to do, be as
viral as possible.

Thank you all for your information.
That sir is no way surface rust, surface rust does not normally happen on finished painted surfaces, you see surface rust when you look under the car at the stamped metal pieces. They have the orange film on them that you can clean off relatively easy. What you have is rusted through, the only way to create a bubble like that is when the metal rust from the inside out. The only thing keeping that from being a full blown hole (as you would see on a vintage car that needs restoration) is the paint. Paint is holding it together, stick a small sharp object into the bubble & the hole will show through. Then go back to the dealer & ask if this is still surface rust when you can see through the other side.
 

·
Registered
Joined
·
4,564 Posts
Afternoon everybody, hope all is well. I do not know exactly where to place this post, but I would like to raise awareness for others so I figured General Discussion would be alright. The title is rather grabbing but its for a reason, so hear me out...
I empathize with what you're experiencing. It's unfair to you, as it is with others having the same issue. I only hope FCA takes action to rectify the situation. :disgust:
 

·
Registered
Joined
·
9,458 Posts
This reminds me of the TC Failure issues with the 5.7's of the past. A known fault, but Chrysler kept quiet as long as possible, hoping to just "ride it out".


The problem is social media today. They have a hard time running and hiding from an issue like this.


To the OP, keep on it, and don't let up.....................this situation is just not acceptable, but more importantly, it just "ain't right"


Keep pushing.
 
  • Like
Reactions: pdx.challenger
1 - 20 of 139 Posts
Top