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I had the unfortunate experience of purchasing my 2009 R/T 6speed from Westbury Jeep in February and it is the worst dealership I have ever dealt with. It was only my love of the vehicle that enabled me to take the car home. Exuse the rant, but I have been waiting for the oppurtunity to speak my mind. The sales department was pathetic. I was able to locate the only black 6 speed with 20 inch wheel option in a 300 mile radius and was told that if I was unable to commute the 175 miles that evening I would loose the car. I understand business is business, so on a snowy evening outside of Philadelphia I started a three hour journey during NYC rush hour. I stayed in contact with the sales person assuring him I would be there by 8:30 which I was. Apparently this still was not enough effort on my part as I sat .for over an hour in a dingy,dark showroom. It was sad but entertaining as I watched two salesman screaming at each other at the top of their lungs using every profanity I have ever heard.(I worked in a state prison and am by no means a prude.) Two grown men literally spitting in each others faces and needing to be seperated. I was not offended, but it was extremely unprofessional. I finally did make the deal somewhere after 10:00. The doors where locked and I was not intimidated,but it was mandatory that I spoke to someone apparently from banking, who was to spend some time talking numbers but attempted to upsell me everything from a lo jack to a dealer extended warranty that was much better than Chryslers for an additional 2,200. I left with a contract and returned 5 days later to pickup my baby as it had to be prepared for delivery. This was a farse. The car was covered from hood to trunk with those type of scratches from rubbing dirt into the finish. Westbury new car prep consisted of taking a dirty shop rag and a bit of water and wipping down the car quickly, grinding a layer of Long Island rocksalt into the clear coat. Being good with a wheel, getting a great deal on the car, and realizing most of the damage was in the clear coat I pressed forward. There where no dings in any panels so I was content. Waiting another two hours,I finally took the keys only to find that during the week someone at the dealership took all the paperwork including the ownwers manuel and the build sheet. When I protested I was given a printed paper IOU stating these items missing and that they would be replaced. After 6 months and countless phone calls to the dealer, and filing a complaint to Chrysler I have given up. I have spoken to the manager, my salesperson and countless individuals and have been assured I would be getting these items any day. Heard every exuse from who is on vacation,to who had a baby and let us not forget It is in the mail. Pure lip service. Absolutely no effort on part of the dealer to rectify such a simple situation. I was able to order these items from my local dealer in 6 days! Bottom line, this dealership stinks and should be avoided at all costs. Anyone considering buying any item or vehicle from Westbury Jeep will be abused. This may not sound like a horrible story, but it is a reflection of this dealership. Also,the polishing products from Griots Garage are incredible including their safe polisher. Though it did take a few weekends to polish out thre brilliant black (figures) I enjoyed time spent with car .Apologies for such a lengthy thread, but I love this forum and want to give all a big heads up. Hopefully, someone at Westbury will hear me, and no one on the forum will get burned. Isn`t it ironic a dealership like this remains, and the small mom and pop local dealership that I have gone to for years was cut. Thanks. and be careful. Dumbell61
 

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Westbury Dodge

Thanks for the heads up !!!! This is how most Long Island Dodge dealers operate...............They are just unprofessional unethical and Suck!!!!!! Did I mention Greedy!!!! Anyway thanks again for the info....
 

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Well all I can say at this time is that I recently dealt with many people at Westbury and in fear of retaliation I will simply say...I will complete the rant in detail after I take delivery of my car however for now....

1) If you are the type of person who likes to receive
regular updates and timely information,

Do not buy from Westbury.

2) If you are the type of person who wants a
salesperson to call you back after leaving a
message on their voicemail,

Do not buy from Westbury.

3) If you are passionate about your Challenger order
and want a sales department to feel passionate
about your car with you and share in the
Experience,

Do not buy from Westbury.

4) If you are the type of person who needs to be
educated about the Challenger and All aspects of
the Challenger program,

Do not buy from Westbury.

My advice to you is if you fit any or all of the descriptions as I have described above,

You should call Bob Frederick 330-550-5432 (cell)

Bob is Passionate, Informative, Knowledgeable, Trustworthy & Dependable
 

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Sincerest Apology

I am Joel Sporn, Owner of Westbury Jeep Chrysler Dodge. I would like to apologize for your experience at my dealership. This is not the way we have trained our staff to treat our customers. We have just moved into a state of the art showroom located 1 mile east of our current showroom, and completely rebuilt our service department with 43 bays (including a ceramic tile floor). Our dealership was started by my father in 1957. I have built this dealership to be the #1 Jeep dealer in the USA by treating our customers well with services like free loaner cars, free oil changes for life, 24 hour rescue service, and being hands on. I take every customer's satisfaction seriously and I am always available. I welcome all comments and will respond to anyone who needs assistance. My contact information is as follows:

Office 516-333-2666 ext 221
email [email protected]

my cell phone number is available upon request.
 

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I am Joel Sporn, Owner of Westbury Jeep Chrysler Dodge. I would like to apologize for your experience at my dealership. This is not the way we have trained our staff to treat our customers. We have just moved into a state of the art showroom located 1 mile east of our current showroom, and completely rebuilt our service department with 43 bays (including a ceramic tile floor). Our dealership was started by my father in 1957. I have built this dealership to be the #1 Jeep dealer in the USA by treating our customers well with services like free loaner cars, free oil changes for life, 24 hour rescue service, and being hands on. I take every customer's satisfaction seriously and I am always available. I welcome all comments and will respond to anyone who needs assistance. My contact information is as follows:

Office 516-333-2666 ext 221
email [email protected]

my cell phone number is available upon request.
For those who don't know me My Name is A.J. Berge known as HEMITUNER in Cherokee SRT 8 and LX forums. I run performance division for Joel here at the dealership where we have a seperate service writeup and shop just for SRT. You can contact me at 516-333-2666 ext 219 or email [email protected]. I am also available via PM here on the forum for any and all service/performance needs related to your vehicles. I also am hands on and I encourage you to look into my reputation for having a passion and commitment to quality for any and all work performed. We are as serious about the care of your car as you are.
Kind regards
A.J. Berge (HEMITUNER)
 

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I am Joel Sporn, Owner of Westbury Jeep Chrysler Dodge. I would like to apologize for your experience at my dealership. This is not the way we have trained our staff to treat our customers. We have just moved into a state of the art showroom located 1 mile east of our current showroom, and completely rebuilt our service department with 43 bays (including a ceramic tile floor). Our dealership was started by my father in 1957. I have built this dealership to be the #1 Jeep dealer in the USA by treating our customers well with services like free loaner cars, free oil changes for life, 24 hour rescue service, and being hands on. I take every customer's satisfaction seriously and I am always available. I welcome all comments and will respond to anyone who needs assistance. My contact information is as follows:

Office 516-333-2666 ext 221
email [email protected]

my cell phone number is available upon request.
So what have you done for the two guys above? I bet nothing right? If you have done anything to make them happy ask them to post here so all can see you are not full of BS!
 

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I've had a different experience with Westbury CJD - a good one. When I purchased the car, my salesperson Dawn was very professional. I got the car for a fair price at the time (at sticker), and she did a good job keeping me informed of the progress. My one service appointment was handled well and they did as promised. AJ, their Hemi performance expert is extremely knowledgeable a good guy to deal with.

Recently I had a problem with a tire that had a plug in it, which was unusual because I didn't put a plug in it. So the plug either happened at the dealer or between Brampton and the dealer. Either way, not my problem. I contacted Joel Sporn the owner of Westbury CJD directly. He apologized agreed to reimburse me for the tire.

Seemed fair to me.

Mark
 

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The 2 customers that have what appears to be sales issues have NOT to my knowledge contacted myself or Joel. I encourage any one who thinks we are BS to stop by the performance shop here and see for yourself. At the shop ext 219 leave a message you will be called back. Can't really do more than that we are here.
Kind regards
A.J.
 

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AJ,
I see your post and see others who have good to say about you and their experience. I have no dog in this fight, just know folks do have bad experiences at dealerships and this has caused the American manufactures sales issues IMO. I think that both the above posters should in fact contact you or the owner as stated above and try to get the issues resolved. I am not sure however it should come from the disgruntled customer or the provider of the sub par service. I for one as a business owner think I would pursue them and make a point to clean up any misconceptions of my operation, perhaps a PM to each of them would help ge it started?
 

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AJ,
I see your post and see others who have good to say about you and their experience. I have no dog in this fight, just know folks do have bad experiences at dealerships and this has caused the American manufactures sales issues IMO. I think that both the above posters should in fact contact you or the owner as stated above and try to get the issues resolved. I am not sure however it should come from the disgruntled customer or the provider of the sub par service. I for one as a business owner think I would pursue them and make a point to clean up any misconceptions of my operation, perhaps a PM to each of them would help ge it started?
Well the only reason we had our order at Westbury CJD was because Bobs dealership had closed and we needed the order transferred so we just sent it to them. After many calls Dawn was helpful but after that she just didnt even try we had called and called then decided since Bob had moved to a new dealership we tried to get it transferred back to him. Days and weeks went by and Westbury did not care and did not want to transfer the order. So later on Chrysler finally decided to tranfer it with or with out Westburies approval. Also another issue was that our challenger was locked with the EPP and they refused to give it to us but Bob had came threw and got our order back to his new dealership and with the EPP. So we had possibly the worst experience with Westbury.
 

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The 2 customers that have what appears to be sales issues have NOT to my knowledge contacted myself or Joel. I encourage any one who thinks we are BS to stop by the performance shop here and see for yourself. At the shop ext 219 leave a message you will be called back. Can't really do more than that we are here.
Kind regards
A.J.
I don't believe anyone has a problem with the service and performance aspect. I heard about you through the different LX forums, and you seem to have a good rep. But, sales wise I attend to agree with the others here.

Just a few weeks ago I wanted to buy a used SXT Charger for my wife. I sat with a saleman for a half an hour talking about different aspects of the deal. Since there wasn't enough time to test drive the car. I broke off negotations until I could take it for a ride.

After a weekend of thinking about the deal. I decided that $18,500 for a used rental car was way too much. So I contact Joel, at the above email. He invited me to call his cell, and talk about the deal.

Here's a few of my beefs. Joel tried to inform me that the dealership only makes a little over $500.00 on each used car? I'm not some brain who builds rockets at NASA. But growing up in N.Y.C. I do believe I have some street smarts, and I take great offence when someone tries to B.S me.

First, $16,500 is the N.A.D.A trade in value for that car. So what he's saying is, That he paid more for that Charger , then if someone tried trading it in on a new, Ram? That doesn't make sense to me, as I would believe that giving more than trade value to help close a deal on a $40,000 truck would make more sense than giving more then trade to a auction house. (BTW, most dealerships use Galves, which is way less than NADA).

Second, it also doesn't make sense, business wise to send someone to an auction in PA. Bid on the cars, and ship them back to N.Y, for a $500 dollar mark up. Well, unless there is a catch. Well lets see.

$18,500 was the interenet price on this Charger. Joel let me know it was a hot commodity as used cars are at a premium because new ones are scarce due to the bankruptcy. This doesn't make sense as the car according to Carfax, and Westburys own paperwork, has been sitting there for three months (more dealer, B.S). Well, during this conversation with Joel. I was informed that not only was the car $18,500, I was still liable to paying $600.00 for a certification. So basically, after contacting Joel, to see if I can get a better deal on the car. Now I have to pay more! So my question that no one can seem to answer is. How come I wasn't informed of this add on at the original sitdown with the salesman? The answer from the salesman was that "we didn't get that far in the talks, and it's written on the sales receipt"

In another words it means. "We hide it on the sales receipt so most niave people don't notice it". I guess most people still don't use one of the thousands auto loan calculators on the web.

But IMHO. A company who's selling a used 09 F package R/T with hood to fender stripes, and 13,000 miles for $37,000. Shouldn't be here defending himself.
 

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Two days after posting my poor experience at Westbury Jeep I did finally receive my owners handbook package 6 months after the car was delivered on Feb. 14. I do appreciate the generic apology but ,it is apparent you know who I am as you promptly sent the package to my home. Thankyou, but as stated I already purchased it and would have preferred reinbursement of $43.50. I have the receipt. I still did not receive the build sheet the I requested and was removed from the car and which I have a written IOU. I do appreciate Mr. Sporn personally getting involved and do understand that the owner of any business cannot possibly know what is going on at every moment of every day. Also note that I did bring these problems to the attention of the manager.On a posetive note,I got an incredible deal on my challenger R/T at almost $5,000 below sticker with employee pricing and rebates. I also have had no problems with vehicle. As I live 100+ miles from dealership compensation through service is unrealistic. I see no reason to contact the dealer at this time as suggested by some. Mr. Sporn may contact me if he wishes,as obviously you know who I am. I did not get treated with any degree of customer service,but it is somewhat refreshing that an owner does care when it is brought to his attention.
 

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Just visited the Dealership today. It was overall a good experience. Have not consummated a deal yet, but I have no reservations going back and and contracting with them if I decide to follow through.
 

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Joel, AJ-Aren't you guys glad you joined this forum. Instead of warm welcomes, you got flamed. This is the type of crap that goes on here. Some People are never happy, except of course for the Bob Fedricks cult members.

I have known both Joel and AJ for over 10 years now and both of these guys would bend over backwards to make someone happy. I have purchased numerous vehicles from Joel and AJ has performed tons of custom work for me over the years and I couldn't be happier.

When I wanted a Challenger SRT8 Spring Special EVERYONE wanted $5,000.00 over sticker and even then they couldn't guarantee the car to me as I waited a little too late to pull the trigger. I called Joel, he told me He will get the car prioritized and get it for me. Well he did just that. I was so thrilled as I knew if Joel said it, it was as good as done. I ran to my computer and put up a post here on this forum, I was contacted by another member of this forum easinc01 and was asked if I could get Joel to get one for him too...and he did! The best part is we both paid BELOW sticker and took delivery in just a matter of weeks!

You want to talk sales quality, they helped me track the car all the way. They helped me coordinate delivery arrival so I was able to be there when the truck arrived with my car, and I was. Every single detailed request I made was followed to the letter and they even tinted my windows for free. Here is the best part, when the car arrived Chrysler Financial pulled out of the deal and I had no financing in place. Joel handed me the keys and a dealer plate and sent me on my way with the car, unpaid. He said not to worry he will get it taken care of, and he did!

Every dealer has some horror stories, but these are the guys you want to buy and service your car from. I also Enjoy the 24 hour while you wait service department.

BTW-If you live on the East Coast don't know who AJ Berge is, you really need to get to know him.

Both he and Joel could not be more accessable to us, give them a call you won't be sorry.
 
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