[SRT8outtaLA]

I took my car to the service department at a Dodge dealership. They said they couldn't find any issues with the USB port no chaffing. Not sure what to do? If I'm getting intermittent issues with the USB ports not charging shouldn't they replace the USB hub or something I don't think it was too expensive and should be covered under warranty anyways. What would fix the USB port charging issue? Basically it won't charge or activate CarPlay sometimes no matter what I do. It only works again from what it seems after I finish driving turn off the car and start the car again.

I want to fix the issue before my warranty ends and I also don't want to pay a deductible again for the problem I brought up earlier but was not fixed. Should I call my extended warranty (MVP) and ask for their advice?

 

[EngiNerd]

Think I mentioned this earlier in this thread but are you using an actual Apple data cable? Aftermarket cables often result in intermittent performance. Also make sure your phone is up to date w/the latest SW.

 

[SRT8outtaLA]

Think I mentioned this earlier in this thread but are you using an actual Apple data cable? Aftermarket cables often result in intermittent performance. Also make sure your phone is up to date w/the latest SW.

I have an official iPhone cable but also the amazon basic that have the Apple certification so it’s supported that I’ve used in the past. I won’t ever use cheap gas station or unsupported cables. I don’t remember if my other devices failed to charge like my AirPod case. If it doesn’t charge also intermittently then it may not be an iPhone software issue. I’m hoping maybe if there are records that i brought the car in for the issue if the issue comes up again shortly after my extended warranty ends It will still be covered and I don’t have to pay the $100 deductible again. I was just thinking wouldn’t just swapping a part for something new just solve the issue?

 

[EngiNerd]

I don't think wanting a new USB hub is an unreasonable ask given the situation, but just so I'm understanding you correctly, the problem is with an Iphone/CarPlay not working correct? I ask because Airpods are not supported devices for the USB hub and may/may not charge (I've never tried). So if you've got an iphone/CarPlay issue then the best advice I can give you is to try to make your setup (phone & cable) avail to the tech so that they can try to duplicate the issue, which they're required to do before replacing any part.

If not, they're going to use a different phone & cable for testing which will result in a good connection unless the USB hub is completely dead, i.e., not exactly an apples to apples comparison (no pun intended). If you can demonstrate the issue to a service advisor that can go a long way as well.

 

[marpow]

See my post #36.
The USB port was the first and only problem I have had with my 2021. I did the whole pull and place fuse thing and that was a waste of time.
Took it to the dealer, they swapped the port unit with new and good ever since, it was at dealers one day and they told me Dodge has frequent problems with those so I guess they got a bucket of them ready for the next customer.

 

[SRT8outtaLA]

I don't think wanting a new USB hub is an unreasonable ask given the situation, but just so I'm understanding you correctly, the problem is with an Iphone/CarPlay not working correct? I ask because Airpods are not supported devices for the USB hub and may/may not charge (I've never tried). So if you've got an iphone/CarPlay issue then the best advice I can give you is to try to make your setup (phone & cable) avail to the tech so that they can try to duplicate the issue, which they're required to do before replacing any part.

If not, they're going to use a different phone & cable for testing which will result in a good connection unless the USB hub is completely dead, i.e., not exactly an apples to apples comparison (no pun intended). If you can demonstrate the issue to a service advisor that can go a long way as well.

since it happens intermittently randomly it’a hard to replicate the issue on the spot. The USB hub allows for apple car play and android auto, also for usb flash drives for songs , and it can charge other devices.

what I was meaning to express was that if the AirPods or any other device besides the iPhone isn’t charging then it’s a power issue. If it charges and the iPhone doesn’t then it could possibly be an iPhone software issue.

I was hoping the dealer would work with me and just swap the usb unit but it seems they couldn’t recreate the problem with their devices, cables so I’m not sure if I should call MVP (warranty) to explain the situation?

See my post #36.
The USB port was the first and only problem I have had with my 2021. I did the whole pull and place fuse thing and that was a waste of time.
Took it to the dealer, they swapped the port unit with new and good ever since, it was at dealers one day and they told me Dodge has frequent problems with those so I guess they got a bucket of them ready for the next customer.

I think maybe it's easier to do warranty work while it is still under the 3 year 36,000 mile bumper to bumper warranty. They seemed to have helped you replace the USB port without needing you to recreate the problem on the spot. I'm currently on the extended warranty and it seems they won't just swap it unless they can recreate or seen signs of issues. They can't just take my word it seems as maybe the process is different as they need to get approval maybe for compensation for their services and maybe it's harder to do so with the Mopar maximum care warranty?

So I was told I could film the issue occurring if it happens again and that should be sufficient evidence which they could e-mail as a claim to get approval. I won't have to pay the deductible if the problem reoccur around 60 days. Hopefully I'm able to document it for the swap.

I guess for future reference for people having this issue to record and document it and it might help your case. I'm not sure if another dealership would have just swapped it or if the issue for me is that it's past the 3 years 36,000 mile warranty and it's harder for dealerships to just swap it

 

[Deltron]

We have an '18 and '21 RAM and a '19 Challenger. On all vehicles sometimes the USB doesn't work and I don't even want to talk about the utterly worthless Homelink system that's about 50%. Usually but not always the USB ports charge but they'll freak out on Android Auto/Carplay and just go away for anywhere from a few minutes to the next day.

The dealer always says everything works perfectly. Homelink is so bad on all three we carry both gate and garage openers in all three vehicles. One would think if Toyota could get Homelink right on the 20 year old 4Runner we had why can't RAM/Dodge get it right today?

I have a '22 Scat Pack coming if the Canadian truckers don't screw it up. I'll assume it will be exactly the same. On the plus side all three have otherwise been nearly flawless with everything else.

 

[SRT8outtaLA]

I'm trying to record when the USB doesn't work that way I could send in the video for a warranty claim. Basically was told that's what I could do. I'd have to leave a spare phone in my car otherwise I can't film my phone my charging with the USB ports

 

[Vas1234]

i just removed and reinstalled couple of fuses in the fuse box located in the trunk.
My situtaion was it stopped working for more than 2 days. Its used work on itsown but 2 days was a lot of wait time. i went through the list of fuses in the fusebox cover, I removed and reinstalled maybe 3 fuses, which ever it states usb/cigar.

 

[SRT8outtaLA]

i just removed and reinstalled couple of fuses in the fuse box located in the trunk.
My situtaion was it stopped working for more than 2 days. Its used work on itsown but 2 days was a lot of wait time. i went through the list of fuses in the fusebox cover, I removed and reinstalled maybe 3 fuses, which ever it states usb/cigar.

Did that solve the issue? My USB issues fixes itself after a few days on its own. If it's a fuse issue would it not fix itself after a few days? I'm not familiar with fuses except a little bit from home where if a fuse pops you have to manually flip the switch back. In my car it resolves itself. I think it usually occurs when I leave my dash cam on overnight. It's powered by an external battery that gets recharged by the car battery when the car is running

 

[SRT8outtaLA]

What fuse should I pull f12 and what else? That’s the only one that seems like usb related

 

[shak3r]

I've been chasing a parasitic battery drain issue. Today I found the F38 fuse consumes 40mA after car is turned off; waited at least 20mins for everything to go to sleep. Nothing is plugged into the USB/cigar ports in the media hub. Sounds like the dual USB ports are suspect based on these comments, eh? If I leave F38 out I see 50mA total after 10mins; otherwise its 90mA and may be what is killing my battery.

 

[mrcrystal7]

Hello GotMetalBoy,

We're sorry to hear you're having a hard time with your USB port. If you're thinking you'd like to have this looked at by the dealer, let us know. We're available via direct message and can help with this process.

Jasmine
Dodge Social Care Specialist

Hi , can you please contact me , i have an issue i would like to get some help

DodgeCares

 

[DodgeCares]

Hi , can you please contact me , i have an issue i would like to get some help

DodgeCares

We have reached out to you for more information related to your concern. Our team hopes to hear from you shortly.

Chris,
Dodge Cares

 

[kamjingl]

So i was having the same problem as the majority of the posters here with my 2020 challenger sxt, my two USB ports in the center console stopped working and nothing i did that was suggested here worked. I pulled fuses 12 and 37, did a reset of the radio and still nothing.
So i decide to pull the USB port out and have a look at the internals.

I inspected the board and components for failed caps and shorted components. I did not see any evidence of damage but i did notice what looked like dried soda over some of the components.

i do not believe that this was electrolytic "juices" as there were no caps near by . So i cleaned the entire board with water and a tooth brush and dried thoroughly. I also cleaned the affected area with 70% alcohol.
Once it completely dried I inserted the board back into the USB housing and then reinstalled into the car and both USB ports worked like normal!
My supposition is that i spilled a small amount of soda into the console and it seeped into the USB housing trough the port openings. I had noticed for some time that the ports were hard to plug a USB drive into.(Because of the dried soda on the ports.)the soda was obviously causing a short and stopping the ports from working.
While i am sure that some of the described problems in this thread are from fuse problems or software issues i believe that for those people that have tried all the fixes and are still having this problem, as i was, this might be worth looking at. Hope this helps

 

[A Guy]

The brownish look can also be the flux they use for soldering. Either way, let's hope it stays fixed

A Guy

 

[marpow]

I use USB for music all the time.
My 2021 Challenger will play FLAC ripped files 24bit/ up to 96Khz. Stereo CD quality is 16bit/44.1Khz and Hi Res Stereo is 24bit/ 48Khz-96Khz, etc.
I have noticed that the longer thumb drives will wiggle a bit in the USB ports and a lost connection can happen.
These 32GB FROM AMAZON work the best.

 

[jeffersonvandyke]

2018 dodge charger gt plus, lost connectivity through usb 3 times now and the fix each time has been fuse #38. It does reset the 8.4 head unit and have to reset presets but at least my wired carplay and waze work. I use it everyday so for even one trip without carplay is maddening.

 

[marpow]

2018 dodge charger gt plus, lost connectivity through usb 3 times now and the fix each time has been fuse #38. It does reset the 8.4 head unit and have to reset presets but at least my wired carplay and waze work. I use it everyday so for even one trip without carplay is maddening.

I had the same problem in 2021, see my replys above.
My problem, once, was fixed with new USB port, never fuses.
When the warranty replaced the USB port in center console, it has never been a problem again.

 

[jeffersonvandyke]

My guess is that the jerking of the phone or USB cord has caused some wear on the USB unit. While this may not blow a fuse, it could lead to a failure in the head unit that a fuse reset temporarily fixes. I tried resetting the head unit itself, but that didn’t work. Thanks for your response.