[rwm33418]

Yup, I have a 2017 SRT 392 with 2,000 miles on it and this has happened to me a few times now. Nothing I tried would get the USB port to work again. But, everytime the next morning, it would spontaneously work again....annoying.

Me too. Same year car. My entire Uconnect module has been replaced, but it still does it. Since they appear to be Windows-based units, it's no different than my laptop. I blame Bill Gates.....I admire him, but I blame him.>

 

[jakoye23]

Not to defend Windows (and here I go defending Windows!), but something working intermittently is almost certainly a hardware rather than a software problem. When software "fails", it will reliably fail 100% of the time (think BSOD: Blue Screen Of Death!). Hardware, on the other hand, can be affected by changes in the environment (for example, something may work when the car is cold, but not when it's hot (or vice-versa)) but software is just code being executed. Unless something is wrong with the processor or the memory, it will execute the same way every time.

Me too. Same year car. My entire Uconnect module has been replaced, but it still does it. Since they appear to be Windows based units, it's no different then my laptop. I blame Bill Gates.....I admire him, but I blame him.>

Sent from my SM-J327T using Tapatalk

 

[Crazy Pete]

Not to defend Windows (and here I go defending Windows!), but something working intermittently is almost certainly a hardware rather than a software problem. When software "fails", it will reliably fail 100% of the time (think BSOD: Blue Screen Of Death!). Hardware, on the other hand, can be affected by changes in the environment (for example, something may work when the car is cold, but not when it's hot (or vice-versa)) but software is just code being executed. Unless something is wrong with the processor or the memory, it will execute the same way every time.

Coming from someone who writes computer code for a living...this is not correct. Conflicting loading of modules can cause errors intermittently with poorly written code. In other words, two jobs trying to run at the same time could cause one or both to fail. This can happen if one job takes longer than it should to run. When I write code, I have the jobs run one after another and never able to run simultaneously. There's obviously more to it, but don't have time to get into the details.

 

[jakoye23]

Yes, you are right. Poorly-written code can exhibit random-looking outcomes. I shouldn't have been so declarative. What I should have said is that, in this case, with the symptoms described, it sounds to me like a hardware error.

Coming from someone who writes computer code for a living...this is not correct. Conflicting loading of modules can cause errors intermittently with poorly written code. In other words, two jobs trying to run at the same time could cause one or both to fail. This can happen if one job takes longer than it should to run. When I write code, I have the jobs run one after another and never able to run simultaneously. There's obviously more to it, but don't have time to get into the details.

Sent from my SM-J327T using Tapatalk

 

[vtwinrider]

I brought my 2017 Scat Pack Challenger in for a rocker and door panel replacement. I was listening to music on my USB drive on the way. Well going home nothing worked in the usb ports. Android Auto, Music, Charging phone all no good. Reading the posting I removed fuse #12 and #38 in the trunk fuse box. Verified the fuses were good with a DVM. After waiting 10 minutes reinstalled the fuses and all working. Thanks guys!!!!!!!!!

 

[ChallyTatum]

Coming from someone who writes computer code for a living...this is not correct.

And here I always thought the software guys blame the hardware guys and vice versa ...maybe Ziggy has gotten too preachy?

 

[Marciea]

Hello GotMetalBoy,

We're sorry to hear you're having a hard time with your USB port. If you're thinking you'd like to have this looked at by the dealer, let us know. We're available via direct message and can help with this process.

Jasmine
Dodge Social Care Specialist

I'm having the same issue, 2019 SRT, I'm sitting in the parking lot and my phone just stopped charging, has never happened before. What's my next step?

 

[Hal H]

I'm having the same issue, 2019 SRT, I'm sitting in the parking lot and my phone just stopped charging, has never happened before. What's my next step?

probably try a new cord

I friend just traded a '16 for a '19 and he couldn't get the phone to work with the cord for Android Auto - three different cords - no go.

Tried someone else's and it worked. Sometimes cords can go bad

 

[DodgeCares]

I'm having the same issue, 2019 SRT, I'm sitting in the parking lot and my phone just stopped charging, has never happened before. What's my next step?

Hi Marciea, I'm very sorry to hear that this happened to you. Please follow up with me via PM at your earliest convenience so we can have this looked into further for you.
Rob
DodgeCares

 

[EdH]

I have the same problem with my 2016 scat pack. The USB in the console was intermittent, but I didn't really care as there are other charging ports. Lately my navigation stopped picking up satellites. A little research and I found my uconnect software was out of date which may be causing the problem.
To do this particular update, it MUST be done through the USB port. So after trying the fuse trick several times it was off to the dealer. They said it was a bad media hub, so I ordered one. They wanted another $250 to install it, so I just did it myself today.
Guess what? It's still is dead. I tested the power wire (red/ lt blue) and grounds to the connector at the hub and everything is fine, but it doesn't recognize or power my phone. Next I'm going to purchase a USB tester (only $20 on Amazon) and see what that shows.
It's frustrating as I may have a bad part, but have a suspicion it may be something else.

 

[grantking]

I have the same problem with my 2016 scat pack. The USB in the console was intermittent, but I didn't really care as there are other charging ports. Lately my navigation stopped picking up satellites. A little research and I found my uconnect software was out of date which may be causing the problem.
To do this particular update, it MUST be done through the USB port. So after trying the fuse trick several times it was off to the dealer. They said it was a bad media hub, so I ordered one. They wanted another $250 to install it, so I just did it myself today.
Guess what? It's still is dead. I tested the power wire (red/ lt blue) and grounds to the connector at the hub and everything is fine, but it doesn't recognize or power my phone. Next I'm going to purchase a USB tester (only $20 on Amazon) and see what that shows.auto clicker
It's frustrating as I may have a bad part, but have a suspicion it may be something else.

I've noticed the issue seems to happen when it's really hot or cold outside. When it's under 40 degrees my windows won't go down either, so I can't open the doors because the window is stuck under the weather strip and if I do manage to open the door, then I can't close it.

 

[ControllerGV]

The USB ports in my console suddenly stopped working. Cycling the ignition and pulling the thumb drive with music on it out and swapping it didn't work.

I was starting to think it was a loose wiring problem ....the head unit in the dash simply wouldn't recognize either port.......everything else was working. The NAV and all other functions seemed fine.

After considering a head unit reboot I started looking at fuses in the trunk. There are two dedicated to the center console....I figured pulling 'em couldn't hurt. Both were fine though......no sign of failure. I was starting to think I was looking at a dealer repair issue just 3 months and 800 miles into ownership.......but to my surprise when I tried one more time...... the USB suddenly was recognized.

Beats me what's going on here......but puling and then putting the fuses back in seems to have fixed the problem.....some sort of reset situation.

Leaves me wondering if anyone else has faced this issue. Hopefully it's not going to be a "thing" I have to deal with.

Not sure if this will work for you. But pull fuse 37 & 38 then start car. This should reset the radio. Shut car off and replace the fuses and start car again. Radio reboots and seems to fix the issue for me. Takes about 5 minutes and works for me.

 

[EdH]

Not sure if this will work for you. But pull fuse 37 & 38 then start car. This should reset the radio. Shut car off and replace the fuses and start car again. Radio reboots and seems to fix the issue for me. Takes about 5 minutes and works for me.

I did the fuse trick multiple times to no avail. After replacing the USB hub with no joy, I went back to the dealer and they found wiring on the connector at the Nav Radio (to the media hub) to be chafing something. They replaced the connector and fixed the wiring and no problems since.

 

[Outtripercamper]

Happened to mine with ~1000 miles on it. Dealer replaced the usb ports and it has worked ever since.

Was it covered under warrenty

 

[EngiNerd]

Didn't see it here so I'll just add that it is critically important that you stay way from aftermarket data cables for best & consistent performance - use only OE Apple/Android USB cables.

 

[marpow]

Very important to me to use the USB drive for my music listening.
I own a 2017 Ford Escape that has never had a problem with USB hub. I use a Samsung SSD 1T external hard drive.
I rip my music FLAC, either 16/44.1 or 24/96 and 24/192. All stereo. Plays great in the Escape.
Now, yesterday with my new 2021 Challenger RT Shaker, 5 days old, I plugged in my external hard drive into both USB 1 and USB 2 and got errors on screen. That was deflating to say the least, should be the simplest thing in the world, certainly more simple than actually driving the car.
I guess I will try the fuse removal, some say post #7 (pull fuse #12 & 38), the other post #32 (pull fuse 37 & 38). Seems success is more with pulling 12 & 38.
Hopefully I won't have to bring to dealer. Freaks me out to read all the other stories with window problems, etc.

Exploring the fuse pull and replace option.
For my 2021 it is the rear fuse box in trunk.
From the manual:
F12 – 20 Amp Yellow Dual USB Center Console Rear/ Cigar Lighter/ IP APO – If Equipped
F38 – 20 Amp Yellow Media Hub/ Console APO

 

[Angela143]

The USB ports in my console suddenly stopped working. Cycling the ignition and pulling the thumb drive with music on it out and swapping it didn't work.

I was starting to think it was a loose wiring problem ....the head unit in the dash simply wouldn't recognize either port.......everything else was working. The NAV and all other functions seemed fine.

After considering a head unit reboot I started looking at fuses in the trunk. There are two dedicated to the center console....I figured pulling 'em couldn't hurt. Both were fine though......no sign of failure. I was starting to think I was looking at a dealer repair issue just 3 months and 800 miles into ownership.......but to my surprise when I tried one more time...... the USB suddenly was recognized.

Beats me what's going on here......but puling and then putting the fuses back in seems to have fixed the problem.....some sort of reset situation.

Leaves me wondering if anyone else has faced this issue. Hopefully it's not going to be a "thing" I have to deal with.

Hi, yes my 2020 dodge challenger brand new off the lot USB stopped connecting on me. I'm about 15k in driving over the year. Going to see if the fuse troubleshoot works for me .

 

[Moparrebel]

Hi, yes my 2020 dodge challenger brand new off the lot USB stopped connecting on me. I'm about 15k in driving over the year. Going to see if the fuse troubleshoot works for me .

Welcome from Kentucky! I had the same problem a while back and it was a blown fuse in the trunk. Hopefully yours is the same. Easy fix😉

 

[SRT8outtaLA]

My USB port intermittently does not charge my devices and therefore also doesn't allow for Apple CarPlay. I'm thinking of bringing my car into the dealership tomorrow for it to be replaced. From the sounds of reading the thread it isn't software but hardware related as if it was software it would either work or not work not have an intermittent issue.

So wonder if Dodge will replace the whole USB hub to fix this under warranty

 

[SleepnGiantRT]

Didn't see it here so I'll just add that it is critically important that you stay way from aftermarket data cables for best & consistent performance - use only OE Apple/Android USB cables.

Since there are reports of the usb port heating up should add not to use cables longer than 3ft. Longer cables take more power to push through since the cables copper lines cause some resistance per foot. So longer cables generate more heat at the source.

Im having same issues with a Pacifica mini van, Ive seen two seems to be reliable fixes, Reset the radio by pulling fuses and start car, turn off and replace fuses. Second is replacing the USB port hub. For 20$ thats not a bad fix. Just dont want the issue to return. Im going to replace my hub and pop it open and see if i can see anything obvious and maybe test components if i can.